Gettel Toyota Ocala - Service Center

Excellent service, organized service department, scheduled appointments mean something, knowledgeable, friendly and efficient staff, comfortable waiting area. I love my Highlander!!! My second one scheduled appointments mean something, knowledgeable, friendly and efficient staff, comfortable waiting area. I love my Highlander!!! My second one. More

Todos los trabajadores con los q hemos tenido q interactuar han sido muy profesionales y amables. El servicio no ha tomado más tiempo del necesario. Siempre ha sido una experiencia agradable con de interactuar han sido muy profesionales y amables. El servicio no ha tomado más tiempo del necesario. Siempre ha sido una experiencia agradable con de Luca Toyota. Gracias More

Mike was great to work with pleasant, efficient and swiftly got me in and out with my emergency. The phone system and call back service at Deluca I rate as a 1, calls are transferred without even a me swiftly got me in and out with my emergency. The phone system and call back service at Deluca I rate as a 1, calls are transferred without even a mention by the operator, and then a message center and do not receive calls back and if so hung up on when asked to check my vehicle warranty for a battery that was dying 4 wks later, after being told by Deluca service it was ok. Clearly it was not, leaving me stranded many times with children and Veteran clients at doctor appointments. More

The 1st time I took my truck in it was raining so I didnt check it over thouroly when I picked it up but I felt things weren't done up decent standards as my washer fluid wasnt filled. This time when I took check it over thouroly when I picked it up but I felt things weren't done up decent standards as my washer fluid wasnt filled. This time when I took it in I marked my washer tank and air filter latches as well as took pictures for documentation. The washer tank was only filled 1" leaving the tank still 1/2 empty. My hood and fenders also had oily hand prints all over them. When you bring in a vehicle absolutely spotless you would think you'd take the extra mile and keep it that way for the customer. When you pay $699 for Toyoguard Platinum I would expect things to be done properly and professionally when you spend over $50,000 for a new truck and have no say weather or not you can buy it without Toyoguard. More

arrived at 7am greeted by staff had check eng. light on. requested service for my truck. light on. requested service for my truck. More

Took forever to get my car serviced and car wasn’t cleaned as promised. I expected more, at least an update on status or another appointment for the cleaning I pay for cleaned as promised. I expected more, at least an update on status or another appointment for the cleaning I pay for More

My service specialist was great, but I did have to wait over 2.5 hours for a tire rotation, and did have an appointment well ahead of time. Very disappointing in how long it took for the service to be comp over 2.5 hours for a tire rotation, and did have an appointment well ahead of time. Very disappointing in how long it took for the service to be completed. More

The Service on our SUV was performed efficiently and in a timely manner Great staff! timely manner Great staff! More

Good communication and timely service. Shuttle service available and very convenient. Pricey services but on par with what to expect at a dealership. Shuttle service available and very convenient. Pricey services but on par with what to expect at a dealership. More

Outstanding in all respects. Mr. de Luca was there making sure everything was going well and that made all the difference. Mr. de Luca was there making sure everything was going well and that made all the difference. More