Gettel Toyota of Bradenton - Service Center

My previous review centered on the purchase experience of a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one indiv a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one individual my recent experience with a service rep, Briana, was far from acceptable. I called the dealership several weeks ago to arrange an oil change and get an update on the air bag recall. Briana promised to get right back to me with more information but three days later still no return call. I followed up and Briana told me that she took a few days off (her schedule indicated she'd be working). No new information was supposedly available on the recall so I asked for her direct extension and that I would call her in a couple of weeks. I did call as indicated and left a message. After no return call for another few days I went to the dealership site and requested a service appointment and planned to get any update on the recall when I arrived. Almost a week later she called me with no apology for the late response only to say she noticed I had already booked an appointment and that she had taken a vacation. When I told her I was upset that there was no return call and that no one covered for her while she was vacationing she attempted to deflect these shortcomings and implied it was my fault. She said that I could have called someone else and then went so far as to ask if I returned calls when I go on vacation. The answer is YES, when I was working I returned calls when on vacation and I also left a voicemail message with TWO additional contacts in the case of an emergency (with phone numbers and email addresses). This is a customer satisfaction business and to blame a customer for her/the dealership's shortcomings is ridiculous and incredibly poor oversight/training. Perhaps this was a back-to-back coincidence but not returning calls as promised or following up in a timely basis is totally unacceptable. More

Matt was amazing as always with his knowledge and excellent customer service. Thank you Matt for always being so pleasant and helpful keep up the good work. You are the best. excellent customer service. Thank you Matt for always being so pleasant and helpful keep up the good work. You are the best. More

Matt was ahhhmazing! !!! Went above and beyond! Super friendly and fast! fast! fast! Will definitely be back and requesting Matt! Thank you very much!!!! !!! Went above and beyond! Super friendly and fast! fast! fast! Will definitely be back and requesting Matt! Thank you very much!!!! More

Excellent customer service and time for service they take care of my vehicle with five starts care of my vehicle with five starts More

Chris had my AC problem identified and repaired quickly - a big deal in the summer. I also really appreciated the ride home and back. Toyota is quality products and service. a big deal in the summer. I also really appreciated the ride home and back. Toyota is quality products and service. More

Service Department Manager Evan is awesome! Very attentive and honest. Matthew was also great. They always take care of me - thank you guys! Very attentive and honest. Matthew was also great. They always take care of me - thank you guys! More

Very good experience very pleasant staff and quick service easy to pick up when car is done service easy to pick up when car is done More

Great service Terrific people. Easy to set up appointment. They got the work done very quickly. Im Very happy. Thank you. Easy to set up appointment. They got the work done very quickly. Im Very happy. Thank you. More