Gilboy Ford Volkswagen

THIS IS HOW A VETERAN IS TREATED AT GILBOY FORD I'm in the car business and Gilboy Ford is the kind of dealership that gives the industry a bad name. If anyone at my dealership acted like this, I would ha the car business and Gilboy Ford is the kind of dealership that gives the industry a bad name. If anyone at my dealership acted like this, I would have fired them. On May 4th I contacted Gilboy Ford about buying a car, we came to an agreement on price. I asked several questions about the car's condition, if it had been smoked in, any leaks or problems with the car. etc. I live in North Carolina and buying a car sight unseen can be stressful. You're hoping that the dealership is a reputable one. Boy was I wrong! On May 6th The finance person Maria is a total smart xxx. She went on my work company website to make sure I was a real person. (HER WORDS) Then called me and said wow I hope that's your daughter that works in the parts dept.. Really? Yes that's my daughter! We work at the same dealership. What are you implying? Very disrespectful and unprofessional. This is the kind of person that makes you never buy a car at a dealership again. From the words I would like to buy this car. All I have heard is lie after lie with sarcasm. After several days I received my paperwork via fedex. I signed, scanned and emailed all forms back to Maria and Next day aired via FedEx all paperwork. I put insurance on the car and waited. And waited. I could not get an answer as to when I could pick up the car. As I had scheduled a shipping company to pick it up for me. After calling day after day and was told (when Maria did answer her phone) that. She was not going to give me the car until she had money from the bank in her account. So I called my bank and they had advised me that Gilboy Ford was paid the day after sending the paperwork. What the heck. Why the delay? After waiting for several days, She told me they had the money. So I sent the shipping company to pick it up. Guess what Gilboy Ford would not release the car to the shipping company. WOW NO CAR!. So I had to pay a shipping company for 3 days to wait for it. Hotel, Meals etc. Lets just say it cost me a small fortune. Maria would not answer or take any of my calls. My salesperson told me to talk to Maria. On May 18th I was told again to come get the car. Finally!! The driver from the shipping company called me and told me he has the car. The shipping company took pictures of when they loaded the car. I wish I had seen it before I bought it. The pictures on the dealership website do not look like the car I got in my opinion. Car showed up the next day at my home. This car was a gift to my wife. The car was super nasty. My wife found a chicken wing under the seat. Really! . No gas, check engine light was on and bad brakes. And a huge dent in the frt fender. And to top it off it had been smoked in. And one of my first questions was DID IT SMELL LIKE SMOKE! Had to spend $582 on new brakes. $380 for a 02 sensor, $1100 on a new fender, $160 TPS sensor. and $800 paint. Now I have a bad oil leak. And we have only been 50 miles .....REALLY.... It's now July 7th and my wife can't drive the car. Temp tag is expired. I paid for a North Carolina tag but have not received it. Called Maria she advised me it's after 5pm I'll check tomorrow. It was 5:15pm. Called the next day before 5pm and asked for my tag that I paid for and was told just use a dealer tag from my place of employment until she can figure out whats the problem. Wow first off I can't use my North Carolina dealer tag it's against the law. NOTE when a dealership has not supplied a Hard Tag for a vehicle this usually means they don't have the title! Marie would now no longer talk to me as her part was done. WOW I have no tag for the car. All I asked for was to buy a good clean car free of needing 100's of dollars of work! receive it in a timely manner with a tag and give me what I paid for. I would love for a manager or owner to contact me. I have left several messages with no return call or email. I just need my Tags. More

My family has purchased 3 fords in the last 4  months from Gilboy. The reason is, they take care of us. From sales (Rick Specer) to service, I have no complaints.  I never give reviews.  Ever, but felt t from Gilboy. The reason is, they take care of us. From sales (Rick Specer) to service, I have no complaints.  I never give reviews.  Ever, but felt that I neede to do this. I am in the sales and service business for over 25 years so I know good customer service when I see it. Thank you guys for all your help. We will keep coming back for our vehicle needs. Ron Wackley More

Dara is the Best! I was working a vehicle with Dara but due to shipping distance, cost and other issues, I decided not to purchase at this time. But what I found in wor I was working a vehicle with Dara but due to shipping distance, cost and other issues, I decided not to purchase at this time. But what I found in working with Dara was honesty, professionalism, quick response to my queries and ease of process. If you need a great salesperson, contact Dara!!!! More

Awful... very shady people Went there to buy a 2006 Chevy Aveo with 75k miles. First test drive immediately smelt oil burning and was told it was from them tightening a seal and Went there to buy a 2006 Chevy Aveo with 75k miles. First test drive immediately smelt oil burning and was told it was from them tightening a seal and changing the oil and spilling it. Then it went into the shop to be fixed. Came back two hours later and test drove it again. Made a right on to MacArthur rd and gave it a little gas. Literally every single light popped on. Check engine, transmission, u name it and it was on. Tried taking it back to dealership and it almost broke down twice in less then a mile. After I get back and tell them we are not interested in the car we leave. An hour later Rick the sales guy calls and said oh we replaced the spark plugs and wires and car is fine, do u want to come in and buy it? I said no. Then I wrote a review on facebook and they called my review ridiculous and at the end of their comment said how dare you call us shady. Well guess what gilboys ford your SHADY and I will let the world know it. More

Best car buying experience, EVER. The best and easiest car buying experience. From start to finish, we had JT's full attention & time. We got exactly what we wanted at the price we nee The best and easiest car buying experience. From start to finish, we had JT's full attention & time. We got exactly what we wanted at the price we needed. More

quality Very nice, exceptional service. Quick easy painless transaction. They found the specific vehicle I was looking for at a good price. I would highly rec Very nice, exceptional service. Quick easy painless transaction. They found the specific vehicle I was looking for at a good price. I would highly recommend More

Smooth and Quick Process Brian, Scott, Andy, and JT were all very kind , honest, and straightforward in the process. The paperwork went smoothly. The car was nice and exactly Brian, Scott, Andy, and JT were all very kind , honest, and straightforward in the process. The paperwork went smoothly. The car was nice and exactly what I wanted. More

Awesome experience Great to deal with from top to bottom. Car was in excellent condition. Quick and easy paperwork! Over all great experience from beginning to end. Great to deal with from top to bottom. Car was in excellent condition. Quick and easy paperwork! Over all great experience from beginning to end. More

STAY AWAY!!! I bought a Ford F-150 from gilboy and was very unhappy with the experience at the dealership. They are Completely unprofessional and unorganized.I hig I bought a Ford F-150 from gilboy and was very unhappy with the experience at the dealership. They are Completely unprofessional and unorganized.I highly recommend you buy somewhere else! More

No Stress, Great Service Gilboy provided the best experience I've ever had buying a vehicle. The price on the vehicle I purchased was fantastic, they made an extremely fair o Gilboy provided the best experience I've ever had buying a vehicle. The price on the vehicle I purchased was fantastic, they made an extremely fair offer for my trade-in (and as the first offer!), and everyone was friendly and courteous. I never felt any pressure, I always knew exactly who I was dealing with, and the dealership made sure that I felt comfortable and welcome. In the last 15 years, I've dealt with 3 dealerships in the Lehigh Valley, and 3 more in New Jersey and upstate New York, and there is no comparison. Gilboy is the best! More