Gillman Honda Houston

Avoid this dealership if you are looking for transparency. We purchased a used 2016 Toyota Tundra for my son on 3/18/26, only to discover extensive interior rust once we got it home. Rust was hi transparency. We purchased a used 2016 Toyota Tundra for my son on 3/18/26, only to discover extensive interior rust once we got it home. Rust was hidden under the dashboard, on seat bolts, and on the rear seat belt latches—all clear indicators of previous flooding that were never disclosed during the sale. While we eventually secured a refund after insisting on a return, the manager (Rabee) claimed they were unaware of the condition. Most concerning, however, is that after we pointed out every specific rust spot, the dealership reposted the vehicle online just days later without updating the description to reflect the damage. It remained listed until the 3/31/26, suggesting they sold a known flood-damaged vehicle to another unsuspecting customer/victim. They also held our $5,000 deposit for two weeks "to clear the bank," which prevented us from purchasing a replacement vehicle elsewhere. Based on my experience and similar reviews I’ve since read, this dealership lacks integrity! More

We worked with Erica Valladare and she was great. Fun attitude showed us the cars we wanted and treated us with respect! We will be back for more with her! Fun attitude showed us the cars we wanted and treated us with respect! We will be back for more with her! More

Title: Misled on Optional Charge – Very Dissatisfied I recently purchased a vehicle from Team Gillman Honda North and was charged $995 for a “ProPack” that I was led to believe was required. After learnin recently purchased a vehicle from Team Gillman Honda North and was charged $995 for a “ProPack” that I was led to believe was required. After learning it was optional and overpriced, I feel misled and disappointed. The dealership should be upfront about optional add-ons. Very dissatisfied with this experience. More

Read the reviews before buying a car at Gillman Honda in Houston. I have been buying cars for over 50 years, and I have never been treated threated as bad. Starting from the new car sales manager to financi Houston. I have been buying cars for over 50 years, and I have never been treated threated as bad. Starting from the new car sales manager to financing. The new car sales supervisor is worthless and the only talent he has is twisting arms at the sales negotiations, after that he's done and you're on your own. The Finance Department personnel are very sneaky and deceiving. Bottom line, be safe and buy your car somewhere else. I would rate Gillman Honda with zero stars if I could since they don't even deserve one star. More

Bought a new Honda CR-V. I told the salesman, Jason, that I wanted to pay cash. He said I needed to get financing to get a 'discount' of $1,000 or so. I said OK, but I don't I told the salesman, Jason, that I wanted to pay cash. He said I needed to get financing to get a 'discount' of $1,000 or so. I said OK, but I don't want to have any additional charges. As I left the dealership I was handed my paperwork. Over $10,000 of service contracts was added! I was furious! Still am. Jason lied to me - he allowed all these charges. I asked the service dept: why didn't they charge $20K additionally or $30K. I mean in thirty years or so the car may need service work and customers needs to be able to utilize the prepaid service contracts! it is ridiculous. Typical crappy dealership out to rip off the customer. Avoid this dealership! More

Went to Gillman Honda North to buy a 2023 used Honda Pilot. Salesperson was friendly and went through all the standard rigmarole to get me to finance in-house. I held to my credit union financing until Pilot. Salesperson was friendly and went through all the standard rigmarole to get me to finance in-house. I held to my credit union financing until he brought out his manager who promised they could beat my CU's rates, so out of curiosity, I let them try. Manager came back with a rate that did not match my CU for the number of months I wanted, so I told them no, I'll stick to my CU and requested they send them the purchase order. I was told over the course of the next 24 hours that they were sending the PO but never did, and were not giving me details as to why the holdup. I knew the holdup was to figure out a way to get me to finance in-house, but I wanted to hear from THEM. I finally told them if the CU doesn't have the PO as promised by 5 pm that day, then I was prepared to leave the car where it is and go to a seller who values my time...I got no response to that message. Someone called me hours later about financing (now the 4th person I've talked to) and I repeated that they now have one hour to give me details on the holdup, or send the PO, or I'm done. One hour came and went with no response and no PO, so I went too, to another dealership. I got a call from the original salesperson that night asking what's the status on me purchasing the vehicle from them...! I was prepared for the strategy and games dealerships employ, I know and understand they want to make money just as much as I want to save money. But that is no excuse for not communicating with a customer. If you want me to finance with you, then earn my business. They failed to do that so I will never buy from or recommend anyone to Gillman Honda North. More

Julien (sales) and George (manager at Service department) helped me with a used Lexus ES I bought from them helped me with a used Lexus ES I bought from them More

10/5 Salesman Kevin. He was absolutely wonderful! My experience at Gilman looking for a car was great and I would like to show appreciate to Kevin for being patient and He was absolutely wonderful! My experience at Gilman looking for a car was great and I would like to show appreciate to Kevin for being patient and working with me during this time. Buying a car is a stressful time but he made it very smooth, and his personality is top notch. I would recommend him to anyone looking for a car. Finance 0/5 (MOE RAFIEI) The reason why I am giving a bad review is to the Finance guy Moe Rafiei. He is one of those guys that have been working there for a long time, probably has seniority and treats customers terribly without any consequences. He deserves a 0/5! He introduced himself and welcomed us in his office. I noticed that I was the main buyer on the application, when I was suppose to be the second. My husband was to be the main applicant. I simply asked why is that. His response was "well aren't you the one that graduated? You should be first." I proceeded to tell him "that's not was explained to us in the front". But ok moving forward. He hands us a paper showing a college graduate APR of 7.9%!!! for 6 years. So I asked him "We were told that there was a special for doing a 3 year finance plan for 2.9%." Moe condescending response back was "Well college graduate is an automatic 7.9%, you don't qualify for 2.9%. Also, the people in the front (the salesman) does not know anything about finance anyway!" This is where I had to draw the line. I felt like he treated me like I was born yesterday. SIR, I graduated with an MBA (so I have a background in FINANCE), probably have way more schooling than him, buying a car and financing is NOT my first rodeo. I told him to take my graduation off (since schooling doesn't seem to make any difference) and redo my financing, I have way over 820 credit score, for you to treat me like someone that just graduated high school. I was livid at how he treated me in his office. Is this how he treats most of his customers who doesn't know anything finance? He's very condescending and will try to outsmart you. He then walks out, and another finance guy comes in. (5/5) Chris Nguyen was a complete 180. He made the finance mishap so much better. He was able to correct the financing part and finish the paperwork smoothly with such a better attitude. Thank you for that! Overall, I would come back to Gillman to purchase another car. I will warn everyone to avoid Moe if possible when you go into the finance office. Get anyone but him! More

Salesman was great. However, I paid for this vehicle in full and the dealer ran my credit in order to accept a personal check. I did not like this. However, I paid for this vehicle in full and the dealer ran my credit in order to accept a personal check. I did not like this. More

Sales tactics are sneaky. I decided to purchase my car at another dealer. In the Service area, I just found out that the rear differential service I did and paid for with the I decided to purchase my car at another dealer. In the Service area, I just found out that the rear differential service I did and paid for with them at the 15,000 miles mark actually had some problems. I almost lost the rear differential due to such mishap. I will refrain from using their services again. Update: After an exchange of information about the incident with their Service Director, an agreeable resolution was reached. More