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Gillman Honda Houston
Houston, TX
575 Reviews
At Gillman Honda Houston Houston we offer new Honda cars in Houston, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in the Houston area.
For years, our financial staff at Gillman Honda Houston has offered expert advice for those seeking a great Honda car loan or lease. Our service doesn't stop there. Houston customers can come in and take advantage of our knowledgeable Honda service and auto repair technicians, and a fully-stocked inventory of Honda auto parts.
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Showing 575 reviews
June 05, 2017
Cheating customer Today I went to do recall and oil change on my Honda Odyssey. They text there was no transmission fluid in the transmission at all. I went back to the Today I went to do recall and oil change on my Honda Odyssey. They text there was no transmission fluid in the transmission at all. I went back to the shop that I did the service. They take out the whole gallon oil from transmission. I think the dealer try to cheating customer $135 to change transmission oil again. Next time I don't even know I should go back to dealer to do services anymore. More
by Ivan
Employees Worked With
Asian man
May 23, 2017
The bait and switch kings Don't believe what the sticker says. I purchased a 2017 accord and told them I was fine and I would pay the sticker price. It was only when I got home Don't believe what the sticker says. I purchased a 2017 accord and told them I was fine and I would pay the sticker price. It was only when I got home that I noticed the list price was $1000 on the purchase order. There was no line item, magically 22,986 was now 23,986. I called them and was told that it was a fee that covered "getting the car ready for sale". So I'm not sure what they did but it took $1k to get a 2017 ready to be sold. I informed the manager that this fee was not conveyed to me by the salesman but to no avail. I returned the car and advise anyone looking to purchase from this dealer to watch out for these sleaze xxxxx. You will never get a car from this dealer at or below the advertised or sticker price. I would also like to add that potential buyers need to be weary of any 5 star reviews for a car dealership. I can't imagine anyone loves everything about buying a car. More
by Jdfewox
Employees Worked With
Mohamed Kormah
April 10, 2017
Terrible used car sales experience We had a terrible used car sales experience. Buyer beware! They tried to add some bogus fee on top of the advertised car price and they use aggressive We had a terrible used car sales experience. Buyer beware! They tried to add some bogus fee on top of the advertised car price and they use aggressive sales tactics. We checked with other Honda dealerships around town and none of them add this bogus fee. More
by ME17
Employees Worked With
N/A
February 09, 2017
Pleasant experience Salesperson was very easy to deal with and knowlegable about the New 2017 CR-V. Will go back when I am ready to pull trigger on purchase. Salesperson was very easy to deal with and knowlegable about the New 2017 CR-V. Will go back when I am ready to pull trigger on purchase. More
by Bigtosh1
Employees Worked With
Robert
February 02, 2017
Gillman Review The vehicle sticker, sales and finance department said the Nitro package was on my car. The Nitrogen package included nitrogen filled tires and a roa The vehicle sticker, sales and finance department said the Nitro package was on my car. The Nitrogen package included nitrogen filled tires and a road hazard warranty that covered the tires and wheels in case of damage. I was told that it is already on the car. I did not think it was smart to pay for nitrogen when 78% of the air we breath is nitrogen. That sounded like a scam. However, it included the tire and wheel road hazard. On December 3rd at about 5:30, a bolt punctured my car tire while driving. I called the Honda dealership about an hour before they closed requesting assistance. They told me that they would have to find my paperwork and call me back. They didn't call back so I called them. They told me that I would have to deal with it on Monday because they were closed on Sunday. I called on Monday and the person that checked my contract folder said there was nothing in it about a warranty, not even the extended warranty that is separate from the Nitro package. I asked to speak with Crystal (sales manager) and she claimed that I got such a good deal on the car that there was not Nitro package warranty. I told her it was on the sticker and sales contract. She told me that there was nothing she could do for me. I then called the main office and spoke with Stacey Gillman's assistant, Debi Adams, and she told me she was going to call Aldo Cortes, the manager at Gillman Ft. Bend. Gillman Ft. Bend responded with an offer to try and repair the tire this one time as a courtesy. My response is that I have a warranty and they need to honor that warranty today and in the event of any future problem as specified in the warranty. Gillman Honda has breached our agreement for purchase by refusing to honor it in it's entirety. They have neglected to honor our agreement and have deliberately defrauded me out of money. More
by Gillman Review
Employees Worked With
Sales Manager, Store Manager, Assistant to President of Gillman, Honda Motor Co.
February 01, 2017
Gillman Honda SW Service Center is AWESOME!!! Two weeks ago my car had a flat. AAA came over and put my donut on so I could get to Gillman to get my tire fixed. Ralph met me at my car and I told Two weeks ago my car had a flat. AAA came over and put my donut on so I could get to Gillman to get my tire fixed. Ralph met me at my car and I told him my situation. I also explained to him I was hoping to get the tire fixed and not replaced. He did a short assessment and told me he would write it up as a repair put it looked as if I would have to get another tire. A new tire was NOT in my immediate budget ??. After assessment he sent me Cory. Cory explained everything to me and laid out my options. Now let me explain, I needed my regular maintenance as well on this visit and now it looked like I needed a new tire. While I was waiting, I had looked up Gillman service coupons and showed them to Cory. He used my phone to forward the coupons and printed them out to use with my service. I was back on track!!They fixed my tire, maintenance my car and gave it a wash and I was out of there . Ralph and Cory were a great tag team and I was blessed to encounter them that morning. Thank you Gillman for wonder customer service because its definitely hard to find these days!!! More
by LaReda23
Employees Worked With
Ralph ( service manager) and Cory
January 13, 2017
Worst Dealership Ever!!! I wish I would have read the reviews first before I wasted my time driving all the way across town to deal with these people. Their business practice I wish I would have read the reviews first before I wasted my time driving all the way across town to deal with these people. Their business practice is so crooked and so severely lacking that I hope this review saves people the headache and the time of dealing with them. We test drove a car yesterday. Before we left , Marissa, the Manager, stated that they made a mistake on the price and that the price would increase in 48 hours. I called back in less than 24 hours and they said the price already went up $2,000 and that they would not honor the price they quoted when I test drove the car. When I spoke to the salesman about it, he said the Manager told me 24 hours (which she did not, as my daughter heard her also and I even wrote it down) and that the car was just on sale at the time I looked at it. Either way, it's not my problem if they made a mistake on the price, plus I called back even before 24 hours was up, so their argument is full of it. I have dealt with numerous dealerships from Houston to San Antonio and Dallas in the past year, as I recently bought a new car and have been looking for a used car for my child for several months. I know car salesmen don't have the best reputation, but this one goes far beyond their usual deceptive practices. This is the only dealership that I have encountered thus far that when you are trying to make a deal, does not honor what they say and switches things up when you are in the middle of trying to make a deal. More
by Marti W.
Employees Worked With
Marissa, Manager and Daniel, Salesman
November 01, 2016
Terrible Experience. Very Disappointing. This is the worst dealership ever dealt with. Purchased a vehicle at this dealership. Dealership will not do anything for you as a past customer or as This is the worst dealership ever dealt with. Purchased a vehicle at this dealership. Dealership will not do anything for you as a past customer or as a loyal customer. Will never buy a vehicle from this dealership. Never been treated worse at a dealership. I would rate it the lowest possible rating if there was a rating lower than 1. This dealership does not prefer to recommend official Honda coupons and/or honor official Honda coupons. Highly dissatisfied. Unavailable sales advisors, rude, condescending sales advisors, and no recognition, regard, or acknowledgment for past business and purchases with this specific dealership. Charges may be put on your bill without prior explanation or justification. No other sales advisors will assist you if your service advisor is not available. They may mention to go wait for the service advisor that is gone. No or very little explanation of updates on service, service status, parts, parts updates, and no recommendations given. This dealership will not go out of their way to help you. They will do the bare minimum to get by, or they may not even solve the problems, especially vehicle service problems. Will be taking business elsewhere. Overall, a very unpleasant experience. Would never recommend this dealership to anyone. Do business with this particular dealership at your own peril. It is strongly discouraged to do any business with this dealership. More
by Anonymous100
Employees Worked With
Denise Lovullo
September 16, 2016
New car purchase i bought a 2016 honda CRV from Gillman honda Houston Mr.GARY the New Car Sales Director , Outstanding young man who literally went above and beyond i bought a 2016 honda CRV from Gillman honda Houston Mr.GARY the New Car Sales Director , Outstanding young man who literally went above and beyond to make this the easiest car purchase experience I have ever had. Well done GARY ! Best customer service I've received with acquiring a vehicle in a while. More
by joby
Employees Worked With
Mr.Gary new car sales Director. Mr.johny in finance and fernando
September 15, 2016
Daryl has a great navy blue jacket and Dealership is great, sales, finace, service - on the highest level. Prices are low. Guys are very friendly. Vevien has a pretty dress. And Daryls jack Dealership is great, sales, finace, service - on the highest level. Prices are low. Guys are very friendly. Vevien has a pretty dress. And Daryls jacket looks great. More
by Farid Karimov
Employees Worked With
Logen Petredis
