Gillman Honda Houston

Where To Begin We were looking to purchase a CR-V Touring SUV, and arrived at the showroom sometime around mid-day. There were several customers milling around, but We were looking to purchase a CR-V Touring SUV, and arrived at the showroom sometime around mid-day. There were several customers milling around, but no salespeople. We were advised that they were "in a meeting" but that someone would be with us shortly. About five minutes later, a young lady arrived and brought up an appropriate vehicle. We asked if it was equipped with navigation, to which she replied, "No, but we can add it." As it turned out, the feature is standard on the CR-V Touring, as is Homelink (garage door opener), which she also said was not on the vehicle. During the test drive, she had difficulty getting a couple of features to work, but we wrote all of it off to inexperience ... we've been there. When it came time to discuss money, she left us alone for quite some time, ostensibly to arrange for our trade-in to be appraised. She returned, stating that she had no idea how the shift lever worked (it's a 2014 Prius, and operates electronically), and it took her forever to get it over to the appraiser. When the initial offer finally arrived, our first inclination was to leave immediately ... full list price for the Honda (not to mention a bunch of add-ons, including $300 [Three Hundred Dollars!] to inflate the tires with nitrogen) Adding insult to injury our Prius came in at a whopping $5,000 under trade-in value. We've bought and sold dozens of automobiles over the years, and fully understand the "car game." But we immediately surmised that we'd be getting nowhere here, and requested the keys to the Prius, so that we could be on our way. A nearby colleague heard us, and tried to intervene on the young lady's behalf ... but despite his explanation for the lowball trade offer (emphasizing that Gillman is not a Toyota dealer, hybrids have decreased in value due to $2 gas, and that Honda was offering no incentives on the CR-V), our immediate objective remained to leave. In order to get one step closer to retrieving the keys to our own vehicle, we had to endure the sales manager's condescending canned spiel about how KBB, Edmunds and the other online sites don't take various factors into account. Still, there was no possibility of a deal here, so we once again asked to terminate the conversation and be gone. We had to walk the virtual length of the showroom, but they finally surrendered the fob. When asked where the car was parked, someone pointed to an area halfway across the parking lot ... and given that my wife was wearing a boot to correct an orthopedic condition, the least anyone could have done was to bring the vehicle closer. One salesperson actually came out to apologize. We had planned to take a look at the Subaru Forester at the Gillman dealership next door ... but given that it almost took an act of Congress to get our keys back, coupled with the rationalization as to why we'd be screwed out of $5,000 in addition to being charged top dollar for the CR-V, we decided to look elsewhere. It should have been simple ... we couldn't come to terms (hardly unusual for an automobile transaction), so we say thanks and exit. Not so at Gillman ... we literally had to raise our voices to let those folks know that we had no intention of doing business with them, and we'd like to have our transportation back. We're sympathetic to people trying to earn a living in such a cutthroat industry ... but before they come on the floor, they need to be trained. This might as well have been our salesperson's first day on the job. Incidentally, we did get full value for our trade (and not from a Toyota dealer), as well as a nice discount on our new SUV ... and there were no incentives either. Unless you have the patience of a saint, know little or nothing about buying a car, and are willing to overpay for your new ride, while being shafted on your trade-in's value, avoid this dealership at all costs. More

No honor Listed a price online and didn't honor it. Had an already qualified loan from Santander and they told me they have to apply to santander for themselve Listed a price online and didn't honor it. Had an already qualified loan from Santander and they told me they have to apply to santander for themselves only to charge a higher rate apr. crooks. Especially Taha. Stay away from them. More

RUN AWAY FROM THIS PLACE AS QUICK AS POSSIBLE !!! I Had a horrible experience at the dealership when looking for a used vehicle. I dealt with a very unprofessional sales person named James nyguen. The I Had a horrible experience at the dealership when looking for a used vehicle. I dealt with a very unprofessional sales person named James nyguen. The guy was rude lazy and disrespectful. To make a very long story short it took everything in me not to deck him in the face before I left. Go anywhere but Gillman Honda to buy a car. More

The best buying experience!!! I received OUTSTANDING customer service at Gillman Honda. Ask for Daryl or Kolby they will take good care of you and make your buying experience aweso I received OUTSTANDING customer service at Gillman Honda. Ask for Daryl or Kolby they will take good care of you and make your buying experience awesome!!! More

Best Car wash EVER!! I really appreciate the Customer Service at Gillman. I came in today for a wash. Just a wash. Chris in Service was right on time. He even helped c I really appreciate the Customer Service at Gillman. I came in today for a wash. Just a wash. Chris in Service was right on time. He even helped clean up the peanut spill in my car. That carwash at Gillman makes my CRV look new all over again. Thank you Chris and Thank You Gillman Honda. More

Jim Seamans did a great job! Jim Seamans provided exceptional service on my Honda Odyssey. I brought recommendations from another Honda service dealership and he honestly told me Jim Seamans provided exceptional service on my Honda Odyssey. I brought recommendations from another Honda service dealership and he honestly told me they didn't need to be done at this time (another dealership recommended a serpentine drive belt when I just had one less than 10,000 miles before). He always brings a good attitude, honesty and quality service to my auto repair. I would recommend him to anyone looking for a good experience at a dealership. More

Dont go with them. uys, don't buy used cars with them.. I recently bought the used car and my experience was very bad and I dont have any option to quit in middle of the uys, don't buy used cars with them.. I recently bought the used car and my experience was very bad and I dont have any option to quit in middle of the process as I already singed the paper work. I have seen the used car and did the test drive, i told sales person that there are some good signs of scratches and paint issue on the car. Sales person told that 'no problem, i will take care of them' and after I sign the paper and I asked him can you fix those issues you committed and I am surprised that sales person saying that 'we will not able to fix them and do anything with them'... This is the first time I am seeing such a core profession marketing sales person which behaves completely different before and after signing the papers Also i approached them with Internet price and in Internet nothing was mentioned extra on top of Internet price. After I decided to buy then sales person given the car price as Internet Price + added Service Fee (Service Fee means all lubricant oil changes on the car + they said Gillman will give life time engine warranty for that they will charge extra $998 on top of Internet price(this was not mentioned on the internet)...So i negotiated the final price as same as Internet price (i am hoping that my price will include life time engine warranty) and after signing he said i will NOT get any warranty as I declined that....But i have not declined and I have negotiated the final price which includes warranty...... Finally I realized that they simply add extra $998 and every customer negotiate and even after customer negotiate the price still they will get as the internet price what they offered ...customer simply loosing money and they are getting what they initially quoted ($0 on negotiation), so they completely cheated me on the price. One more catch on life time engine warranty on all used cars means you have to come to their service center and do all regular services and if you miss one service then this life time engine warranty will not work... My bad was i really not noticed some major issues on the car like windshield crack with temporary fix on it(I noticed when driving the car back to home) and some of the dashboard switches are very bad...Even I have not called and asked them on these issues because I don't think they will respond.... My friends, be cautions while talking/dealing with these guys... More

JIM SEAMANS ROCKS!!!! This has been THE BEST car service experience I have ever had. Jim Seamans took care of my car needs and I was treated like a princess. As a woman I d This has been THE BEST car service experience I have ever had. Jim Seamans took care of my car needs and I was treated like a princess. As a woman I don’t like going to the car service as I always think they would offer me an unnecessary costly repairs. But that was not the case here. Jim was extremely helpful, fast and professional and explained me everything in detail. I highly recommend him for the best service advisor reward (if that exists) :) More

Horrible experience Today I went to Gillman Honda Southwest first time ever in my life and will NEVER go again even if they pay me to visit them. My experience was horrib Today I went to Gillman Honda Southwest first time ever in my life and will NEVER go again even if they pay me to visit them. My experience was horrible. Lawrence manager of sales department. He is so arrogant and full of his ego. Through out our conversation, he was bragging about his "25" years of experience and how Gillman Honda is the biggest dealer. When I mentioned stopping by John Eagle Honda for price comparison as being straight forward and honest person. He totally refused to give me any price for 2015 Honda Accord Sport. How can you expect someone to buy anything without them knowing the price. I asked him to whether he ever purchased a pair of paints from a shopping mall without knowing a price for them. He said no. Then I asked him how can you expect me to buy a twenty seven thousand dollars of car without knowing the price. He got tipped off when I mentioned to him John Eagle Honda. He said John Eagle Honda were very small and low class dealer than Gillman Honda. He was rude, argumentative, unprofessional and mean. I DO NOT RECOMMEND ANYONE GO TO GILLMAN HONDA EVER!!!!! OR AT LEAST NOT TO DEAL WITH THE MANAGER LAWRENCE. Lawrence "the manager" full or his ego and arrogance should learn from his juniors sales associates. This is what happens sometimes to some people when their little job get to their head. This is what exactly took place. You are treated in Burger King better than they way how Gillman treated me. The sales consultant Mr. Reynaldo M. was excellent. Manager Lawrence should learn from rookie and honest sales consultant Reynaldo. Gillman Honda fire your sales manager you lost my business for sure and you will loose more business if you Lawrence keep on treating paying customers. More

They damaged my Car I went to Honda Gillman to get my car serviced and get an oil change. After the service was done, my Advisor informs me about a "Power Steering Rack L I went to Honda Gillman to get my car serviced and get an oil change. After the service was done, my Advisor informs me about a "Power Steering Rack Leak" which has been there for many months and will cost me around 1200$. I did not believe him and so to confirm this information I went to the mechanic who had checked my car before I bought it few months back. He confirmed that this is a recent leak and that there was no leak when I had actually bought the vehicle. Moreover, after my service at Gillman Honda my power steering has started making a noise every time I make a turn and this was NEVER there before. So I'm convinced something went wrong during my car service that has caused this Issue. To top it all, they do not respond when you inform them about what has happened. I would say, stay away! More