Gillman Honda Houston

Let the buyer beware when purchasing a used car from Gillman. We purchased a Certified Honda CRV back on August 12th for my son to use up at college in Denton. Less than three months later and 5K mile Gillman. We purchased a Certified Honda CRV back on August 12th for my son to use up at college in Denton. Less than three months later and 5K miles later, it turns out the engine had to be replaced because of a faulty repair done at Gillman. It also turns out that before selling the car to us, back in May Gillman replaced the head gasket but did not disclose that to us. It did not show up on the Car Fax report. What makes things so bad is that the Honda dealership up in Denton asked for all the service records for the car, and the records that Gillman provided us did not have the head gasket replacement. However, when Honda corporate got involved to assess whether they would replace the engine it came out that the head gasket was replaced, and not done correctly which is why the engine was blown just a short time later. This was the last in a series of poor service that I blame on management. Initially, they told us they buying a certified Honda was better than purchasing a "regular" Honda, but when we looked over the car, we found that the passenger front seatbelt was torn, somehow they missed this on safety check, they replaced the seatbelt but blamed the homeless people for tearing the seatbelt.. I guess there is no security at Gillman. Next, they were late in getting us our plates. They sat on the paperwork for the registration because they were down a person who handles that function. They told me I should go down to the "taxation office" to get an extension, but not to worry they would reimburse me for the fees. When I explained that the car was in Denton, and that neither my son or I could take a day off of work to handle an issue that the were supposed to take care of, especially since there was a $73 that they charged for this service. They finally, the next day got our license plates after I had to talk to various managers and finance folks. What makes all of this so sad, is that the frontline staff at Gillman are incredible. But the management from the GM at Honda Gillman and the GM who manages all Gillman properties leaves alot to be desired. According to them, I should be thankful that Honda is replacing the engine, although that was part of the warranty. So I should be thankful that Corporate Honda is doing what they are liable for. So like i said at the beginning, Buyer Beware. There are enough Honda dealerships and places to buy used cars that I will be not dealing with any Gillman dealerships in the future. Daryl Waterwall may not care about losing 1 customer, which is actually sad since I buy new cars routinely, and have two more kids that will be going off to college in a year and then a year after that, that will need cars. Sorry, Daryl Waterwall and Gillman, you lost out big time! More

Defected vehicle sold to me. I had to spend $1800 to fix the problem. I strongly recommend not to buy any vehicle from this dealership. I had to spend $1800 to fix the problem. I strongly recommend not to buy any vehicle from this dealership. More

My experience With Gillman Honda was excellent. Mr. Bandari went above and beyond in assisting me with selecting my car. Mr. Bandari went above and beyond in assisting me with selecting my car. More

Sales person and manager were great! They were respectful and went out their way to accomodate the need of their customer. Thanks a lot! They were respectful and went out their way to accomodate the need of their customer. Thanks a lot! More

Francisco was great and knew what he was doing. Quick and on point with what I asked for. Quick and on point with what I asked for. More

Thank you, Dennison for looking out for us. We definitely will recommend you to our family members and friends. We definitely will recommend you to our family members and friends. More

Friendly staff from the front door to financing. Relaxed and professional team. The common areas appear to be clean. Relaxed and professional team. The common areas appear to be clean. More

My service ADV was Charles Nguyen and I will never allow him to help me again.I bought my car in for a tail light problem, When I picked it up I had to ask for the safety inspection. Thats when the problems him to help me again.I bought my car in for a tail light problem, When I picked it up I had to ask for the safety inspection. Thats when the problems started. I knew I wanted to get some other services work done. The list I was given looked rushed. My car was given back to me with low tire pressure light on. I asked why was the light on and no air put in the tire and check. Charles said rudely thats how my car came in. I told him no the light wasnt on when I brought it in. At that point I said Thank you and left. I call back to get the service managers name and that I wanted to speak with him. Charles answered the phone and said no service managers were there till 7 in the morning. Then he hung up the phone. I waited the get the service survey that comes after the service and never got one. I called back the next day and it seems that no service manager was availible. So Im leaving this review so that someone will see how I was treated. This will end 10 years of me getting my honda serviced at Gillmans. I would still like to speak with the service manager More

Larry is the best salesman! He’s always looking for the best in the customer. He’s always looking for the best in the customer. More

Trevor Bale’s helped us get a great great deal! Excellent service! Will return again! Excellent service! Will return again! More