Gillman Honda Houston

I could not be happier. Mike showed me around and got me a great deal on my new Honda Accord. The price was better than the other 3 dealers I went to, and their service was much more pleasurable. I purchase a great deal on my new Honda Accord. The price was better than the other 3 dealers I went to, and their service was much more pleasurable. I purchased my vehicle last weekend. I highly recommend Gillman Honda Southwest! More

They advertised a Yaris on Craigs List, and when I show up after confirming everything on the phone, the price tag is higher and they say "we never advertise on CL". Then I show them the ad - and they're up after confirming everything on the phone, the price tag is higher and they say "we never advertise on CL". Then I show them the ad - and they're like - we will match this price for you for today - what - match - that's when i bring in a competitor's price - this was the exact same car & VIN - match?! Then they said the internet prices are lower due to competition - well then this is a lower priced car. Yes, but they said this car is higher priced - maybe another car was the price you are quoting sir... well NO - i am showing you a print out of this car - this VIN# not even a week ago posted by you. Then they said the car was a trade in - when I asked for the car fax report - it was bought at an auction! Then they said it was not in any accident, and i look at another report that says it was. They were so aggressive and pouncing upon me the customer, that I was almost driven out of there for having shown them a print out of their car's ad with a lower price than the sticker on the car. Not only were the sales guys rude and uncoordinated in their responses, they were possibly the least courteous of sales folks and most stand-offish attitude guys i have met in a long time. My original phone calls were not returned. When I finally met somebody, he gave me tall false stories, and despite realizing that he had said lie after lie to me they had the courage to be stnad offish. More

If you want a 1950s-style buying experience, then Gilman Honda is the place for you! You can enjoy being the recipient of a textbook-prescribed sales pitch! Our salesman, Mr. Okoroji, was cordial and po Honda is the place for you! You can enjoy being the recipient of a textbook-prescribed sales pitch! Our salesman, Mr. Okoroji, was cordial and polite, so I believe that my experience illuminates a top-down philosophy. #1 Establish a rapport with the customer. I believe Mr. Okoroji's good manners were genuine. However, that was the last connection. In spite of the information I provided, he launched into the total sales technique (that I believe he had been trained/required to follow.) #2 Talk talk talk about the resale value. (That's only good if you sell it back with rather low mileage, but I drive my cars forever... and I've had 2 Hondas... one traded for $400; the other for $1800). #3 Try to get the cusomer excited about a paint color. (I'm not excited about parting with over $20,000 for any color.) #4 Take it for a test drive (Drives good; it's a Honda; did I mention I've had 2 Hondas?) #5 Try to get the customer to take the car home overnight (I don't want to drive it home if I'm not going to buy it.) #6 Try to create a sense of urgency: I can only offer you this price today; Honda could increase it. (I'm not going to make a $20,000+ decision on the spur of the moment.) #7 Use phraseology such as "your car" to make the customer feel connected. (Obvious ploy; doesn't work.) #8 Ask the customer "how much do you want for your trade in? (You know what? I can subtract. I want to know what the bottom line will be.) Then they took my car to evaluate it, and came back with a final offer that was pretty much the MSRP before dealer added options. (Oh. Really.) (Why does it take so LONG for the salesman to come back from the sales manager's office with "nuthin"? I truly wonder what they're all doing back there.) My face: clearly disappointed at the offer. #9 Repeat previous steps: resale value, take the car overnight, urgency (Oh, would you LOOK at the time? Better be going now...) #10 Ask the customer what it will take to get you in the car (Oh, gosh, it would have been a better offer, but this has taken at least an hour and I need to go now...) I'm a hostage though; they still have my car keys from evaluating the trade in value, so NOW: #11 The manager comes out to shake my hand, and "try to make things right." (No, thanks; I've had enough and it's time for me to go.) Finally, I'm out of there. #12 The salesman calls me at home this week. (I suspect they make him do that, so I ask him not to call me again, please...) So, after that #13 The MANAGER calls me at home! (Grr.) Again, my salesman was cordial and polite. I believe this is a dealer strategy, and that my salesman was operating without choice). BTW, I WAS able to purchase a car elsewhere within a week of this experience. I received a better value dealer offer and after that, also a higher trade in value. More

When I first came to the dealership it was in response to a car add they had posted on a website. I went into the dealership and was greeted very nicely by a salesman. I was told that he wasn't aware of the a car add they had posted on a website. I went into the dealership and was greeted very nicely by a salesman. I was told that he wasn't aware of the car in the inventory but he's check. A few minutes later he came back and said it just came in and he can show me, it was in one of the other gillman dealerships next door. He asked me how much the internet price said the car was (an audi TT) I told him 15,900 is the list price. He said that the price couldn't go any lower and that we could not negotiate it any lower. After viewing it I noticed the car had some minor back-end damage, he said they would fix it and I could come back and look at it in a few days or he could call me to come back and see it although I did not give out my number. I did come back and decided to go through with the deal. I checked online before going back to the dealer and sure enough within the 1 day between when I originally saw it and the day I decided to go back the price had dropped nearly 1000 dollars!! (and it couldnt get any lower?) The sales manager and financing manager we worked with were great. They were both kind and courteous, and they really made me feel like they were working to get me the best deal. Even after the 1 day price drop, the sales manager even came down on the price a bit more to accomodate me. The whole process took about 3 hours at the dealer, from test-drive to financing.. we did a lot of waiting. They were very nice and tried to work out the best deal. They told me to take the car home for the night and bring it back the next day while they work on getting the best finance rate for the car. That was possible the best thing they could have done for me. I drove the car the next day and disliked it greatly. I also found that the back tail lights of the car would stay on even when the car was turned off, draining the battery. Knowing this was a problem I took the car back and told them I did not want to take the car but would be delighted to choose something else from the lot. I came back on a saturday when the dealership seemed busy, but my salesman wasn't. I think between me not taking a malfunctioning used car and the rush of new potential buyers made him feel like I wasn't worth his time as he seemed to be avoiding me. I did find 2 other cars I was interested in, but after looking for my salesman for an hour we were greeted by a number of eager salesman. As we were being helped by another salesman, our first salesman came up to me and told me he already had a working file with all of my financing and that I should continue to work through him. After test driving a lancer and deciding I didn't like that either I had one more car to see, and my salesman had abandoned me once more. He called me after I left the dealership to check on me, but I didn't actually speak with him. I called him back and told him about the other car I was interested in.. the price I would like to spend on it, and if he could work the deal out and let me know and I would come back and as long as the car checks out I would buy it. He told me that I could wait for monday or go with the other salesman that helped us before and see what deal he could make for us. I got a lot of mixed feelings and I have yet to finalize a purchase... I'm considering going to another dealership, but the car I want is at this one... If the salesman I was originally working with had just given us his attention for an hour he may have had a quick sale. Instead I now have to wait 2 days before I can purchase the car or go with another salesman at the gillman subaru dealership and have him rebuild my file, recheck my credit, etc. A big hassle. Also today I was approached by a lady rudely asking questions to me. When I asked why she needed them and that we already had a salesman she said "This is for the General Manager" ... that doesn't explain anything..... and the attitude could be left at home, I wouldn't mind giving you information if you explained yourself and had people skills. Also, for curiosity sake I checked up on the audi TT with the malfunctioning tail lights just to see if service ever got it fixed.. sure enough the car was still in service. I don't know if its good that its in service and not on the sales lot, or bad because its been over 24 hours and service couldn't fix the problem? More

I did not end up buying the Honda, solely becuase of a family discount with another maker, but it was a very tough choice. The options and pricing on the Accord seemed great, but what impressed me most w family discount with another maker, but it was a very tough choice. The options and pricing on the Accord seemed great, but what impressed me most was how friendly and helpful the salesman, JP (John Paul), was. He answered all my questions, even when I came back the second time, but wasn't pushy at all. I definitely recommend Gillman - and JP - to anyone in the market for a Honda! More