Gillman Honda San Antonio

I bought a 2011 Subaru Outback from Gillman Honda - San Antonio (Actually three dealers colocated; Honda, Subaru, and Mitsu) in late November 2011 about 30 minutes before they closed. The Outback had 4100+ Antonio (Actually three dealers colocated; Honda, Subaru, and Mitsu) in late November 2011 about 30 minutes before they closed. The Outback had 4100+ miles on it and it was flawless. The only thing it didn't come with was a retractable rear cargo cover. Since I carry my golf clubs back there I decided to purchase a cargo cover myself. After owning the Outback for a few weeks I was re-reading the paperwork and noticed that the "used car" sticker listed a retractable rear cargo cover as being included (it was hard to miss since the printing ran onto a dark red part of the "form" sticker.) I returned to the dealership a few days later and inquired about the cover. I was told that they were not responsible for printing errors, but that they wanted me to be satisfied with my purchase so they offered me a partial credit toward what I paid for the cover. I'm a reasonable person and realize that mistakes are made so I was happy that they didn't flat out refuse to make me "whole" again. In fact I was satisfied to the point that my wife and I purchased a 2012 Subaru Forester last week from Gillman Subaru (co-located with the Honda dealer.) While being shown the features of the Forester the salesman showed us where the Forester's cargo cover stows away when not needed. As soon as I got home I checked my Outback and sure enough, the cargo cover was "stowed" in the floor of the rear cargo area. Wanting to do the right thing I returned to the Honda dealership and explained what I had discovered and said I would return the cover I purchased and give the dealership back the money they credited me with. The manager I spoke to (don't remember his name) thanked me for my honesty and integrity, but said that they had already accounted for the money (about $90) and that it was a small price to pay if it made a customer satisfied. Overall I had a great experience with both Gillman Honda and Gillman Subaru -San Antonio. I would highly recommend them to anyone and they will definately be my first choice 10-15 years from now when our Subaru's need replacing (sorry guys - we expect our Subies to keep going, and going, and going.) More

I purchased a 2012 Honda Civic EX-L at the end of September 2011. Their tint person messed up the back window tint. Has bubbles and scratches throughout. Rec'd a certificate to come back, at my September 2011. Their tint person messed up the back window tint. Has bubbles and scratches throughout. Rec'd a certificate to come back, at my convenience. This afternoon about 4:30, I'm dropping it off (was told it would take 6 hrs to do because of the defroster lines, needs to be heated up, etc. I will pick it up after work tomorrow) Their tint person works M-F, 9-5. I work M-F, 7-4. I requested a loaner. I was denied. What kind of customer service is that? Yea, I'm angry! Making arrangements for a rental for 24 hrs. Pat Mays 262-9295 More

Gillman is my third Honda dealership in three and a half years. The dealer where I bought the car had excellent service, but we moved hundreds of miles away. After a few visits to the closest dealer, it was years. The dealer where I bought the car had excellent service, but we moved hundreds of miles away. After a few visits to the closest dealer, it was plain that the customer was not as important as the service employees, who paid little attention to appointments, customer's time and keeping customers informed. So I tried Gillman, thinking I needed a new battery. I called just after getting a root canal, hoping I wouldn't have to wait for hours for service as I needed to buy and start some prescriptions. I didn't mention the dental work but was told to come right over to the express service center. They had enough staff to work with a number of people. They tested my battery, showed me the results, put in a new one, and I was out in no time. Gillman is my new dealer. More

Due to unfortunate circumstances my wife and I were in need of a new vehicle ASAP. We narrowed the make and model we wanted down to a Honda CRV, but trim level would have to be based on what we could affo need of a new vehicle ASAP. We narrowed the make and model we wanted down to a Honda CRV, but trim level would have to be based on what we could afford. After wasting an entire afternoon playing mind games at our nearest Honda dealer we decided to give Gillman a try the next day. I've heard good things about Gillman and now realize we should have just gone there first. Gillman was so willing to work with us we drove away with a nicer CRV, more add-ons and more warranty coverage than we were hoping for. Buying from Gillman was a great experience. Especially considering what we had been through the previous day. Gillman is not your typical car dealership. Our salesman Chris, as well as everyone else we dealt with there, was fantastic. They all were courteous, honest and well informed. So the next time we need a new vehicle I know where we'll be going... straight to Gillman. More

I just purchased a new 2011 Honda Pilot from Bernard and Gillman yesterday. I've been looking for a few weeks and finally narrowed down the exact car and colors I was interested in. I shopped around and f Gillman yesterday. I've been looking for a few weeks and finally narrowed down the exact car and colors I was interested in. I shopped around and found a dealership in San Antonio with a price that was dramatically lower than those in Austin... about 4K lower! Unfortunately, the car in the color that I wanted sold before I could get everything set up and go buy it. They tried to get me another car transferred in, but weren't able to. I called Gillman, who I knew had a black one like I wanted, and they were willing to honor the price of the other dealership. I immediately drove down to San Antonio to pick up my car. Bernard was great on the phone and got all information that would be needed from me. When we arrived, he was friendly and met us at the door, took me out to see the new car and make sure I was happy with it, and then we did the paperwork. It took about an hour total, which I consider pretty good. The finance manager did try to sell me the extended warranty, but was still very respectful when I declined it. Meanwhile, Bernard had gotten and set all of my preferences in the car for the radio, the alarm, door locks, etc so that I wouldn't have to bother with that. He went through and showed me where the things were in the manual that I would be most likely to use, and we were on our way. Overall, it was an easy, pleasant car-buying experience that only took a few hours total. I will definitely recommend and go back to Gillman for my next car. Bernard also called today to make sure the car drove well for me going home and that I liked everything about it. I couldn't be happier with my purchase! More

My salesperson, Kevin James greeted us in the parking lot and after I gave him a brief description of what I was looking for, he said, "I have the perfect car and what your looking for". And he was correct, and after I gave him a brief description of what I was looking for, he said, "I have the perfect car and what your looking for". And he was correct, it was the perfect car and much more! Everyone I met was very nice and helpful. A very enjoyable experience. Today, I drove off the lot in my new(used) car and couldn't be happier. Sincerely, Deborah Peterson More

Anthony went out of his way to explain the car to me. He was very helpful in all aspects of the car purchase. As far as customer service goes, he far exceeded my expectations. My only problem was that it was very helpful in all aspects of the car purchase. As far as customer service goes, he far exceeded my expectations. My only problem was that it took longer than I anticipated, but that was mainly due to my questioning whether to go through with the car purchase at this time. I feel that the purchase price was fair, but I still question the price I received for my trade-in. However, the next time I am in need of another car purchase, I will use this dealership because they were willing to work with me throughout the deal. More

The overall experience was the best i have ever had when it comes to a big purchase like this. I felt comfortable dealing with Anthony. He didn't give that used car salesman vibe like the all of the people it comes to a big purchase like this. I felt comfortable dealing with Anthony. He didn't give that used car salesman vibe like the all of the people i talk to at the dealership i was at before going to Gillman. More

I expected the usual car buying hassle. Instead I had sales people who worked with me to get the best deal possible. I got an immediate Costco discount as well as a higher than expected trade in value ( sales people who worked with me to get the best deal possible. I got an immediate Costco discount as well as a higher than expected trade in value ( I did my homework and knew the value of my trade in). Questions were answered promptly and everyone seemed genuinly interested in my business. Each step of the process from walk in to drive out went very smoothly. No question I would refer anyone to Gillman. More