Gilroy Chevrolet - Service Center

Under staffed, messages were ignored...tech forgot to cover Oil changed service performed, next day I noticed my car started leaking fluid which was determined it was coolant and they replaced water pump. The a Oil changed service performed, next day I noticed my car started leaking fluid which was determined it was coolant and they replaced water pump. The air filter was dirty and it was replaced as it was noted and printed on my receipt. When I pickup my car for the second time my check engine came on, first I called and left a message for the service advisor-no call back. I made appt online and I got charge $180 for finding "hose from air cleaner to valve cover off, reinstalled, cleared code." More to this story but I will end my review here. I will write a letter to the GM and post more complaints online. I will never buy another vehicle related to Cadillac/GMC due to overall customer disatisfaction. Thank you for taking time to read. More

Great service at a great price. Service and parts team were outstanding. Will definitely have my Chevy Colorado serviced there again and highly recommend them to anyone with a Chevy Service and parts team were outstanding. Will definitely have my Chevy Colorado serviced there again and highly recommend them to anyone with a Chevy or Cadallic. More

Optimal Service I brought my truck in for an oil change and was checked in by a very welcoming women who instantly made sure I had everything that I needed and was co I brought my truck in for an oil change and was checked in by a very welcoming women who instantly made sure I had everything that I needed and was comfortable while I waited. The service was amazingly quick and they even rotated my tires when I had forgotten to mention it. With speed and customer service like this I will definitely be coming here for all of my vehicle maintenance from here on out! More

Richard I would recommend all of my family and friends to shop Gilroy Chevrolet, to Richard salesperson he was awesome, he help me on everything even when I would recommend all of my family and friends to shop Gilroy Chevrolet, to Richard salesperson he was awesome, he help me on everything even when I came back to bring my vehicle back for services I really appreciate him I would recommend him to all my family and friends I like to thank him very much so thank you Richard for all your help More

Latest Visit Pleasant environment and my car was done in a timely manner. People very pleasant and helpful. The environment was very clean and neat. I always have Pleasant environment and my car was done in a timely manner. People very pleasant and helpful. The environment was very clean and neat. I always have a pleasant experience when I go to take my vehicle. More

Issues with Volt service There were a few problems related to my service appointment at Gilroy Chevorlet. 1. There are no mechanics available on Saturdays who can work on a There were a few problems related to my service appointment at Gilroy Chevorlet. 1. There are no mechanics available on Saturdays who can work on a Volt, even for something like a window repair that doesn't relate to powertrain. 2. Even though I spoke to the service personnel in advance about the specific part I needed and was assured they had it, when they started on my car on Monday morning, they called me to say they had to get the part and it wouldn't be available until next day. 3.Within a few hours of my service, the check engine light came on for an issue related to coolent sensor. I think that the problem was introduced during the service appointment. More

Recalled repairs as soon as they got every thing I needed. Very Happy with my truck and every body at Dealerships...Thank you all.😆 Al ways will go back for every thing I need for my pick up. Thank you again. Very Happy with my truck and every body at Dealerships...Thank you all.😆 Al ways will go back for every thing I need for my pick up. Thank you again. More

Never had a bad or poor experience We have never had a bad or poor experience at Gilroy Chevrolet. The personnel in the Service Department are attentive, knowledgeable and personable. We have never had a bad or poor experience at Gilroy Chevrolet. The personnel in the Service Department are attentive, knowledgeable and personable. We have two Buicks, one Enclave and one Encore and we don't take them anywhere else. More

Beware Of Service Here I have lived in Gilroy for over 30 years and know a lot of people like myself that have dealt with this dealer's service department. My personal expe I have lived in Gilroy for over 30 years and know a lot of people like myself that have dealt with this dealer's service department. My personal experiences have been terrible. I have had repairs reworked 90% of the time. Repairs that had to be corrected by other local shops. Overpriced estimates for basic repairs and a lack of customer support and empathy. I recently brought my vehicle in with a well known GM Fuel Tank leak defect of which GM has a Special Coverage Policy (07099A) and was rejected by the Dealership and was told the repair was to cost me $1700 and the Gas Tanks were on backorder because of high demand. I escalated the claim to GM and their Senior Claim Advisor told me she spoke with this dealer's Service Manager and she told me the decision was his and that because he would not support the repair, the claim could not be processed. Of course they told me that they are doing everything they can to approve it., RIGHT? All of you that have 2002-2004 GMC Envoy's beware you may be driving a known ticking bomb (NHTSA Action Number: PE07014). Little it seems this dealer cares. Check out the other comments on Service here, they are a similar story to mine. Gilroy is a small town and word gets around quickly! Delete review More