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Ginn Chrysler Jeep Dodge, LLC - Service Center

Covington, GA

4.3
79 Reviews

79 Reviews of Ginn Chrysler Jeep Dodge, LLC - Service Center

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April 02, 2025

We really like the salesman “ but what I don’t like if you choose a new salesman because you had a bad salesman they still get a cut of the sale … NOT GOOD AND NOT RIGHT!!! More

by veal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shavon Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Griffiths
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Ginn Chrysler Jeep Dodge Ram responded

Thank you for your feedback, Veal. I appreciate your positive remarks about our salesman. At Ginn Chrysler Jeep Dodge Ram, we strive to ensure that every customer has a great experience. Your concerns about sales commissions are noted, and we value your input as it helps us find ways to improve our processes. If you have any further insights or questions, please feel free to reach out to us directly. We hope to see you again soon! Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com

March 31, 2025

Car had no issues on arrival but had coolant leak when I left. Wont be back for service there again. They kept acting like i added coolant, but the older woman said the girl that was doing service must of a More

by aconn42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I had a very young lady working on my car with minimal supervision.
Apr 03, 2025 -

Ginn Chrysler Jeep Dodge Ram responded

Thank you for your feedback. I understand your concerns regarding the coolant leak and the service experience at Ginn Chrysler Jeep Dodge Ram. We take all customer feedback seriously and would like to address this situation further. Please reach out to us directly so we can look into this matter and ensure it is resolved. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com

March 29, 2025

Jason Rebecca and Yvonne are great examples of employees who give a xxxx and are very good at what they do. The Gin dealership is fortunate to have problems solvers on their team. Thank you Thank you Sincer More

by geralds3001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Griffiths
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rebecca and Yvonne
Mar 29, 2025 -

Ginn Chrysler Jeep Dodge Ram responded

Thank you! We truly appreciate your kind words about Jason, Rebecca, and Yvonne. It’s wonderful to hear that you had a positive experience with our team at Ginn Chrysler Jeep Dodge Ram. We’re grateful to have dedicated problem solvers on board. We look forward to assisting you again in the future! Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com

March 28, 2025

Been going to Ginn Motors since 1993 service on my vehicles as well as purchasing two cars. Always professional, courteous, friendly people to deal with. Highly recommend this business. More

by mikebrennan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shavon Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelton Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Griffiths
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khadijha Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Shakespeare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Ginn Chrysler Jeep Dodge Ram responded

Thank you for your wonderful review! We truly appreciate your loyalty to Ginn Chrysler Jeep Dodge Ram since 1993. It’s great to hear that you’ve had such positive experiences with our team while servicing your vehicles and purchasing cars. Your recommendation means a lot to us. We look forward to continuing to serve you for many years to come! Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com

March 26, 2025

Never spoke to my service writer after I dropped the vehicle off. I was sent a email or text with repair details, that was it. Not one discussion about what was going on with my vehicle. I had to call f More

by kevin3489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Apr 01, 2025 -

Ginn Chrysler Jeep Dodge Ram responded

Thank you for your feedback. We understand how important communication is during the service process, and I'm disappointed to hear about your experience. It's concerning to know that you felt uninformed about your vehicle's status. I appreciate you bringing this to my attention and encourage you to reach out to Ginn Chrysler Jeep Dodge Ram directly so we can address your concerns and improve our service. Your satisfaction is important to us. Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com

March 26, 2025

Our experience with Ginn Chrysler Jeep was absolutely wonderful. Shavon Roach was our sales associate and she was awesome. She took her time with us and answered our questions. She even called (on her da More

by michellemerrill1973
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shavon Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Ginn Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, Michelle! We're thrilled to hear that your experience with Ginn Chrysler Jeep Dodge Ram was wonderful, and that Shavon provided you with excellent service. It's great to know that she went the extra mile for you. We appreciate your recommendation to friends and family, and we look forward to seeing you again soon! Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com

March 25, 2025

Very friendly and fast service! The staff was great and they were very professional! Thanks More

by walter_mccollum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
rebecca
Mar 26, 2025 -

Ginn Chrysler Jeep Dodge Ram responded

Thank you for your kind words, Walter! We appreciate you taking the time to share your positive experience with us at Ginn Chrysler Jeep Dodge Ram. We're glad to hear that our friendly and professional staff made your visit enjoyable. We look forward to serving you again in the future! Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com

March 23, 2025

I went for a routine oil change. The staff is always nice. However, I’m still dealing with an oil leak that has not been resolved after several visits. Not sure why your techs aren’t More

by gerald_bradshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Desk
Mar 26, 2025 -

Ginn Chrysler Jeep Dodge Ram responded

Thank you for your feedback. I appreciate your kind words about our staff at Ginn Chrysler Jeep Dodge Ram, but I understand your frustration with the ongoing oil leak. Your concerns are important to us, and I want to ensure this issue is properly addressed. Please contact me directly so we can work towards a solution together. Thank you for your patience. Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com

March 23, 2025

Very nice and professional employees. I was greeted right away. I was in and out in a very reasonable time More

by gwashington.chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not speak with a sales person
Mar 25, 2025 -

Ginn Chrysler Jeep Dodge Ram responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience at Ginn Chrysler Jeep Dodge Ram. Our team takes pride in providing professional service and efficiency. We look forward to welcoming you back next time! Sincerely, Tim Cartledge - General Manager- tim_c@getginn.com

March 22, 2025

I received the service needed and was very pleased. I will return any time I have a need to. Thank you all More

by uscsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khadijha Florence
1.0
This rating includes all reviews, with more weight given to recent reviews.
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