Gladstone Dodge Chrysler Jeep Ram - Service Center

The quality of work is atrocious, their customer service is even worse. They charged me for a rental they promised to comp, they lied saying service was underway when it wasn't, they took 13 days to complet is even worse. They charged me for a rental they promised to comp, they lied saying service was underway when it wasn't, they took 13 days to complete a 4 day repair. I will never use them again. More

Still have addressed any of my many issues. Worthless dealership in kc service reps are rude Worthless dealership in kc service reps are rude More

Would rate zero stars if that were an option. We brought our Jeep Grand Cherokee here for repairs after it had been stolen. There was no damage to the windshield when the vehicle arrived at the We brought our Jeep Grand Cherokee here for repairs after it had been stolen. There was no damage to the windshield when the vehicle arrived at the dealership (as confirmed by inspection and photographs taken by the insurance adjuster). One of the repairs involved repairing wiring behind the rearview mirror and reattaching the rearview mirror to the windshield. When repairs were complete and the dealership provided us with the keys we saw multiple very large cracks in our windshield that originate directly behind the rearview mirror where the repairs were made. At no point did the dealership ever call us or the insurance agent to let anyone know that the windshield broke while in the dealership's custody and care. The dealership never informed us that there was new major damage to the windshield. They just returned the keys, and we had to ask how the windshield broke while the vehicle was in the dealership's care. The dealership refuses to acknowledge that they could be responsible for the damage and have blamed everything including that the damage was caused by the thieves pulling on the mirror (but the damage not appearing until two weeks later and then refusing to acknowledge that their technicians could have caused the damage by pushing and pulling on the same component in the same area) to a nonexistent pre-existing chip that exploded in an impossible pattern during a non-existent extreme weather event. I tried talking to our insurance agent to see if I could get the new damage connected to the claim from the car being stolen. The insurance company won't cover it because the damage did not exist when the vehicle was brought to the dealership. As an aside, the agent told me that he never takes vehicles to this dealership because of their poor quality of service and refusal to acknowledge errors, which is information that would have been good to know a month ago. We were existing customers of this dealership, had our car returned to us in worse shape than when it was delivered, and have had our complaints summarily and hostiley dismissed. Do yourself a favor and take your car literally anywhere else but here. More

Excellent sales department, service department has improved with new management. I hope it continues communication is much better improved with new management. I hope it continues communication is much better More

Service department was terrible. Poor communication, 2+ hours was the regular for an oil change, nobody greets you (or even acknowledges you) when you walk in. When I brought my truc Poor communication, 2+ hours was the regular for an oil change, nobody greets you (or even acknowledges you) when you walk in. When I brought my truck in for an issue, they couldn't even tell me if it was looked at or fixed, they just handed me the keys. Highly do not recommend More

Just a quick shout out for Scott Cowboy Grogg. Have been dealing with this gentleman for years and will continue to do so. His service after the sale is incredible!! Have been dealing with this gentleman for years and will continue to do so. His service after the sale is incredible!! More

I wish I had read the reviews on this dealership's service department before bringing my car in. Completely agree, worst service. I will never go back. service department before bringing my car in. Completely agree, worst service. I will never go back. More

Worst service. Bought 2015 Jeep and was sold a lifetime detailing package I didn't really want but when the deal dropped from $900 to $500 I took it. Now they are t Bought 2015 Jeep and was sold a lifetime detailing package I didn't really want but when the deal dropped from $900 to $500 I took it. Now they are telling me the rep that sold me the package shouldn't have been doing that and was let go. They are also not honoring the lifetime package and say it ended with the warranty period. This was after I scheduled the maintenance. I called once to schedule and then again the morning of to confirm the time. Not until I take time out of my day to show up for the appointment do I find out the person scheduling me for that appointment should have transferred me to another department. Poorly run establishment. More

Never going back. Had a coolant leak and limped to the dealer down the road who sells jeeps. Found out they're the sister store of an official jeep dealer and any po Had a coolant leak and limped to the dealer down the road who sells jeeps. Found out they're the sister store of an official jeep dealer and any powertrain warranty work needs to be done at official Jeep dealer. So I trucked my jeep that I was told needed a water pump over to Gladstone Jeep. Vehicle arrived on Thursday, I called in Friday afternoon and they acted like they had no idea my jeep was there. Went in first thing Saturday morning and waited around 15 min to speak to one of the 2 techs working that day. They acted like they had no idea where my jeep was or any record of it. I could see the top of my jeep in their back lot, girl working picks up JK keys and asks if they're mine (I have a JL)...no do you not know where my keys are? When I told them the first place diagnosed it was a faulty water pump they said it would take $225 for them to diagnose the issue. They were more than willing to drop a water pump in without looking until I mentioned it should be under warranty. clearly the techs do not know the warranties, they were asking who the warranty was through and I kept saying its the factory warranty, every jeep sold comes with the 5 year 60k mile warranty and my jeep is less than 4 years old and under 50k miles. Water pump would be covered. After learning that they tried to find anything other than the water pump as bad. they couldn't tell me the pump was any good but they say now it's the Gasket & water pump inlet tube leaking. somehow the water pump inlet tube is not considered part of the water pump and even though it clearly states gaskets are covered in the warranty for the water pump that gasket somehow is not covered. Sent claim to NCDS. Took 8 days to get my jeep back. Oh and this is a jeep I bought 3 weeks before. tech couldn't keep her story straight, felt like I was getting the run around the whole time. Did everything they could to not let this be a powertrain issue. My temp tags expired while in their lot. Horrible first jeep experience. Use to service my charger here in the past. Will never spend another dollar here. More

If I could give 0 stars I would.We experienced it all, If I could give 0 stars I would. We experienced it all, lack of communication, gaslighting, mechanics neglect all of it. I will never go here ever a If I could give 0 stars I would. We experienced it all, lack of communication, gaslighting, mechanics neglect all of it. I will never go here ever again, while I was waiting for 30 minutes on a manager 4 people came in that had been there a week prior so its common that they do not fix things. More