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Gladstone Dodge Chrysler Jeep Ram - Service Center

Gladstone, MO

2.1
71 Reviews

71 Reviews of Gladstone Dodge Chrysler Jeep Ram - Service Center

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May 05, 2025

The quality of work is atrocious, their customer service is even worse. They charged me for a rental they promised to comp, they lied saying service was underway when it wasn't, they took 13 days to complet More

by Kringle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris, Stan, Joe, Eric, Anderson Foster, Tim Doherty, Mike Hawes, Troy Pratt, Russell Bell
May 02, 2025

Still have addressed any of my many issues. Worthless dealership in kc service reps are rude More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hawes
July 15, 2024

Would rate zero stars if that were an option. We brought our Jeep Grand Cherokee here for repairs after it had been stolen. There was no damage to the windshield when the vehicle arrived at the More

by shunsel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anderson Foster
June 18, 2024

Excellent sales department, service department has improved with new management. I hope it continues communication is much better More

by laneg0689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny , Mike Hawes
December 07, 2023

Service department was terrible. Poor communication, 2+ hours was the regular for an oil change, nobody greets you (or even acknowledges you) when you walk in. When I brought my truc More

by Kelly Brey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
November 28, 2023

Just a quick shout out for Scott Cowboy Grogg. Have been dealing with this gentleman for years and will continue to do so. His service after the sale is incredible!! More

by am4mu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna
July 12, 2023

I wish I had read the reviews on this dealership's service department before bringing my car in. Completely agree, worst service. I will never go back. More

by MJMS921
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
July 06, 2023

Worst service. Bought 2015 Jeep and was sold a lifetime detailing package I didn't really want but when the deal dropped from $900 to $500 I took it. Now they are t More

by GVP
Service Communication
Recommend Dealer
No
Employees Worked With
AJ, Kyle and Shawn Seigel
April 01, 2023

Never going back. Had a coolant leak and limped to the dealer down the road who sells jeeps. Found out they're the sister store of an official jeep dealer and any po More

by whammy.air0k
Recommend Dealer
No
Employees Worked With
Tony, Kevin, Andrea
January 31, 2022

If I could give 0 stars I would.We experienced it all, If I could give 0 stars I would. We experienced it all, lack of communication, gaslighting, mechanics neglect all of it. I will never go here ever a More

by msaip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
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