Gladstone Dodge Chrysler Jeep Ram - Service Center

Service department is an absolute joke! I took my brand new jeep in to have a minor manufacture paint blemish fixed. Its been over a month now and they still cant tell me when it will be done. Every time I new jeep in to have a minor manufacture paint blemish fixed. Its been over a month now and they still cant tell me when it will be done. Every time I call and ask they say they will find out what is going on and get back with me and then never follow through. I will never buy, sell or have my vehicle worked on at this dealership ever again and nor SHOULD YOU!!! By the love of god don't do it, go someplace else. More

I always have an excellent experience I Gladstone dodge especially with Rachel and with the help of Alton you guys rock keep up the good work. I will always bring my truck to you guys to be worked on. Glad especially with Rachel and with the help of Alton you guys rock keep up the good work. I will always bring my truck to you guys to be worked on. Gladstone dodge is the best. More

I bought a used 2500 ram 2018! We had to rebuild the transmission! The service dept was very helpful and the Salesman Scott also was very helpful! transmission! The service dept was very helpful and the Salesman Scott also was very helpful! More

We bought my new 2019 Durango GT Plus and have had issues with service and after market since day one. We paid for paint protection, etc and my car wasnt even washed when they said it was ready to pick up. with service and after market since day one. We paid for paint protection, etc and my car wasnt even washed when they said it was ready to pick up. So obviously no paint protection done. we had a 1300 dollar hitch added and they didnt put the correct wiring harness on it. It took 2 visits to get that corrected.. and now the paint peeled off the front bumper and they are saying it's not covered. It has 10,000miles on it has babied since day one.. and the paint peels ?? It is well under the bumper to bumper warranty and they dont wanna fix it..it is a 41,000 dollar vehicle and they will not stand behind it. Do not purchase any paint protection from them it is expensive and not worth it..I am so upset ... I really love my vehicle but I regret I purchased from Gladstone Dodge. More

Absolutely Scam Purchased a 2018 dodge ram on a Black Friday special they had last year the truck was purchased with an added warranty and the warranty was about $20 Purchased a 2018 dodge ram on a Black Friday special they had last year the truck was purchased with an added warranty and the warranty was about $2000 maybe but as we were told from the finance manager it was all worth it because of the oil changes. Well the oil changes are 100 and something dollars so OK that was part of a good thing so we go and get our first oil change at first 10,000 miles yesterday. After getting the oil changed we find out that we had one oil change not worth the almost 2000 or $2000 worth of extended warranty. Before all this occurred we recommended a new customer to them we were told we would get $100 referral fee. We got the referral fee months later after having to call to find out where it was It really wasn’t $100 it was the principal oh if you give us a referral and they purchase a car from us which are referral did we send you out this hundred dollars. Yesterday after we found out that we were scammed on the warranty they took the hundred dollars off for the referral and charged us for the almost a year that we’ve had this truck so we ended up paying for the referral and owning the truck a year which I guess goes to the principle of the loan. I would never in 1 million years so an extended warranty with not true facts of what is really covered and those wonderful oil change as we were going to get we got one. We bought a 2017 Toyota Camry and they’Treated us like gold we had oil change is up to 40,000 miles Roadside Assistance I can go on and on I would never again deal with Gladstone Dodge. More

Absolutely the worst service I’ve ever had! First of all I had to get a hold of the GM to even get a call back for service. Take my car in to get a new windshield which I had specifically asked about in fin I had to get a hold of the GM to even get a call back for service. Take my car in to get a new windshield which I had specifically asked about in finance if replacement was covered under the package I purchased and I was told yes, low and behold it’s not. I call to check the status on it and am told I will be called “soon”. 2 hours later no call so I call back and am told I will be called in 20-30 minutes at the latest. 1 hour later no call. So I call again no answer. So I go there and they still don’t know the status, they weren’t even checking on it yet. No apology that I never received a call back and no explanation as to why my finance guy either lied or didn’t know what he was talking about. More

Oil Change Went in for a routine oil change and tire rotation—2 hours and 45 minutes later, it was finally done. We had to search for someone to get the keys. Went in for a routine oil change and tire rotation—2 hours and 45 minutes later, it was finally done. We had to search for someone to get the keys. People came in after me and got their vehicles before I did. I had prepaid for my oil change and think I was pushed to the back of the line because of that. Once my service contract is done I won’t be going back. Grant More

Inept, incompetent Service Dept, Six weeks after buying a new 2019 300S the bluetooth module went out. I arrived at 8AM as scheduled. It took until 1PM for them to tell me that they'd Six weeks after buying a new 2019 300S the bluetooth module went out. I arrived at 8AM as scheduled. It took until 1PM for them to tell me that they'd have to replace the module, making excuses the whole way as to why it took so long. Promised that it would take a week for the part to come in, 10 days later I called and learned the part HADN'T EVEN BEEN ORDERED. Rachel in customer service was inept and incompetent the whole process. I suspect the only reason why anyone does business with them is b/c they are the only Chrysler dealership N. of the River. If you live up that way, suggest you go to the dealership in Platte City. They are friendly and significantly more competent that the Gladstone dealership, by a mile. More