Gladstone Dodge Chrysler Jeep Ram - Service Center

They may try to sell you service you don't need When I took my vehicle in for warranty work, I realized the commission-based service advisors don't make anything on that and was expecting to try to When I took my vehicle in for warranty work, I realized the commission-based service advisors don't make anything on that and was expecting to try to be upsold. What I wasn't expecting was to be told I needed a part I didn't need. ($400 quote). I got a second opinion and checked it out myself and the part they recommended was fine. More

They do NOTHING right I took my well taken care of 1999 Dodge Intrepid in for a complete check up and a few minor fixes before giving the car to my daughter for college and I took my well taken care of 1999 Dodge Intrepid in for a complete check up and a few minor fixes before giving the car to my daughter for college and this is how it went. Asked if courtesy car was available, they said no problem. When I got there they charged me $150 to RENT a POC Chrysler 200...courtesy vehicle isn't a rental vehicle, strike 1. Had the replace a bad door lock selenium and they broke my door trim but said nothing, I found out later, strike 2. They were to change oil and top off fluids...didn't top off ANY, strike 3. Lastly, I find out last wek (a couple months after this service) that the brake system has "multiple old leaks" and I am now having that repaired, strike 4? They're lucky they aren't in baseball...nothing positive to say about these people. They're the stereotypical bad dealership and worse yet, they knew I was referred to them by a friend of the owner. Time to trade for a Ford. More

Mechanics don't know what they are doing My truck was there for two weeks due to AC not working. Picked it up and less than 12 hours later wasn't working again. Management would not call me b My truck was there for two weeks due to AC not working. Picked it up and less than 12 hours later wasn't working again. Management would not call me back. I had more issues after they worked on it. I went to Excelsior Springs Dodge and they fixed problem within 24 hours. More

Do not go here!! SERVICE DEPARTMENT IS HORRIBLE! I Have a 2006 Jeep Grand Cherokee have taken it to service department 4 times (all 4 times have had horrible experiences.) Took my vehicle to be servi I Have a 2006 Jeep Grand Cherokee have taken it to service department 4 times (all 4 times have had horrible experiences.) Took my vehicle to be serviced they forgot My vehicle was there waited over 4hrs, had oil changed next day jeep started over heating there was no oil in my vehicle!!!Was told please go online and give us a 10 to get our reviews up? Told them I wouldn't give them 1 good review.. I have given them a multitude of opportunities to reprimand themselves And they continue to be rude, not fix my vehicLe properly?!? This has been over a year period , I could go on and on about issues with them. This was the last straw will never go back to them. More

Great Service & Service Writer Took my Chrysler Town and Country in for my regular oil change and tire rotation. Greeted by Rachel and she made my service stop enjoyable and comfor Took my Chrysler Town and Country in for my regular oil change and tire rotation. Greeted by Rachel and she made my service stop enjoyable and comfortable. She is a great Service Writer and a great person. Job well done Rachel. :) More

Gladstone Dodge body shop provided poor customer service I have taken my car to the body shop many times to have work done on it due to car accidents or other problems as well. The previous body shop employ I have taken my car to the body shop many times to have work done on it due to car accidents or other problems as well. The previous body shop employees Rachel and her manager Michelle where always friendly, knowledgable, and provided good customer service. However up until this year I was in the process of buying a new car from Gladstone Dodge and I always gave good referrals of customers wanting to buy a new or used car up until now. When I had my Chrsyler 300 fixed from the body shop the bill was almost 5,000 that my insurance company would only cover a small portion of my claims the body shop agreed to pay half of the rental car bill as the manager Loney confirmed it with the general manager Anderson Foster however when I double checked with Enterprise Rent A Car several times half of the rental car bill was never paid by the body shop at all not until I complained to the general manager Anderson Foster about it. My rental car bill went into collections and I was put on the do not rent list from Enterprise Rent a Car simply because the Gladstone Dodge Body shop refused to amend my original agreement from half of the rental car bill to the full amount. However when I checked with Enterprise Rent a Car they confirmed that the rental car bill was finally paid off by the body shop and my name was taken of the do not rent list and out of their collections department but if Gladstone Dodge made almost 5000 but refused to pay the rental car of 300 shows that they are just wanting to make money without providing good customer service. I am not saying that every employee or manager who works at Gladstone Dodge is bad but this has only been my recent experience with the body shop employees there now and the general manager Anderson Foster. I changed my mind on buying a new car there and will spend my money on a new car or getting repair work done elsewhere. More

Won't honor recall notice They won't honor your recall - don't go here, don't buy jeep. Our 2005 Liberty rear control arm rusted and broke while our daughter was driving the v They won't honor your recall - don't go here, don't buy jeep. Our 2005 Liberty rear control arm rusted and broke while our daughter was driving the vehicle. Covered under Recall L27, but this dealer will not honor it, and want's over $200 to fix it! More

Do Not Expect a Timely Oil Change On three separate occasions I have spent over three hours waiting for an oil change for my Jeep. This location does not take appointments. I notified On three separate occasions I have spent over three hours waiting for an oil change for my Jeep. This location does not take appointments. I notified the manager of this and he said I would have much better luck if I came in on a weekday. I like most people work.... But it I did the last time.... It was three hours which was down from the four I was spending on Saturdays. This week I went by it was going to be two hours before they could get my car on the rack. I do not know whether it is mis mana gent..... Lack of staff.... My time is too valuable to spend three to four hours getting an oil change. I am taking my business to a local auto service that will take appointments. More

Since purchasing my 2009 Dodge Ram, I have had several visits to the Service Department. All of them have been good experiences. I just recently found out about this website and have decided to comment visits to the Service Department. All of them have been good experiences. I just recently found out about this website and have decided to comment on my last visit. I worked with Michelle and Rachel. They were very friendly and extremely helpful. My problem was handled efficiently and completely. The personnel they work with are very good and I would definitely recommend them to anyone looking for repairs for their vehicle. More