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Glenn Polk Chrysler Dodge Jeep Ram Fiat

Gainesville, TX

Overview
Employees
Reviews
Vehicles
4.9
172 Reviews
For over 30 years, Glenn Polk Chrysler, Dodge, Jeep, Ram, and Fiat in Gainesville, TX, has exemplified family-owned excellence by delivering outstanding sales, service, and support. As part of the Glenn Polk Auto Group, we prioritize customer satisfaction and community trust. Discover new CDJR models and certified pre-owned vehicles in our Gainesville showroom. Our Service Center handles all maintenance, and our Finance Center offers flexible payment plans. Through Glenn Polk Auto Group, you can also shop Chevrolet, Buick, GMC, and Ford nearby. Call Glenn Polk Chrysler, Dodge, Jeep, Ram, and Fiat in Gainesville, TX, today with any questions or for directions, and let us help you find the perfect vehicle.
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4330 I-35

Gainesville, TX

76240

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Showing 172 reviews

September 18, 2025

Best place for Ram Trucks. Shopped all over DFW. 3.9 and huge discounts. I’ll refer anyone and everyone More

by js
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Gomez
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Sep 18, 2025 -

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Jeff. I am glad to hear we were able to beat the big-city deals and earn your business on a Ram truck. Getting you the right price with the right experience is what we strive for, and your willingness to refer others means a lot. That’s what I’m talking about!

September 14, 2025

The customer is always right. Not in my case. He covered up for his incompetent mechanic. Their incompetence could cost me my life because of a problem they created. The fuel pump More

by maddogcat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Lunde
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2025 -

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for your feedback. I want to start by apologizing for the frustration and concern this experience caused you. I personally spoke with you along with our Service Manager, Eric, and we do understand why you were upset. At the same time, I also feel it is important for anyone reading this to understand our side of the situation. When the vehicle came to us, it had already been worked on extensively, and much of it was in poor condition. We explained what it would take to properly repair everything, and those recommendations were fully documented on your receipt. Unfortunately, you chose not to approve that additional work. When you picked the vehicle up, Eric and our team explained several times that certain repairs still needed to be completed before the vehicle could be driven. Eric was not trying to cover for a technician — he was simply re-explaining what was already documented. While we regret how things unfolded, I want to assure you and others that safety is always our top priority. We take these matters seriously, and our family’s reputation of over 30 years in this community has been built on taking care of people with integrity.

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