Glenwood Springs Volkswagen

VW Service Dept Service as promised, on time and complimentary shuttle. Friendly staff that takes time to get to know you and take care of your vehicle, and it is ser Service as promised, on time and complimentary shuttle. Friendly staff that takes time to get to know you and take care of your vehicle, and it is serviced and washed, ready when you are shuttled back to pick up your car! More

recall service Tyler and Chris have always been friendly, professional and accommodating whenever I have to come into the dealer. They are on time with appointments Tyler and Chris have always been friendly, professional and accommodating whenever I have to come into the dealer. They are on time with appointments and estimating time needed, they explain what needs to be done, what was done, and if there are future needs for my VW. I went in recently for a quick recall fix and when I mentioned I had my snow tires in the trunk, they were able to take care of changing them out along with the recall fix in the time they originally quoted, plus washed it! They transported me to a shopping center so I could make best use of my wait time. More

Winter Preparations With snow storms quickly approaching and the tires on my car ready for replacement, I was grateful to Tyler for making every effort to schedule my veh With snow storms quickly approaching and the tires on my car ready for replacement, I was grateful to Tyler for making every effort to schedule my vehicle for its winter tire change. A storm blew in shortly after the service call and I was prepared for the conditions! More

Fixing the fix Tyler Glatting and Chris Traux were very helpful in letting me come at the most convenient time for me (I live 45 minutes from the dealership). They Tyler Glatting and Chris Traux were very helpful in letting me come at the most convenient time for me (I live 45 minutes from the dealership). They worked on my car immediately and kept me informed of the progress. The best thing was that they fixed the problem. I am so appreciative ! More

Great Service Came in to make an appointment. After checking my oil, I couldn't get the hood to latch. At that point, car was undriveable. Tyler came out from th Came in to make an appointment. After checking my oil, I couldn't get the hood to latch. At that point, car was undriveable. Tyler came out from the service desk and after about 10 minutes, had fixed the problem right in the driveway. He then installed a new battery into my key. No charge. Then explained how the tire pressure sensors worked and how I could keep an eye on them in the future. I was there for maybe 20 minutes. He did all of this on Monday the week of Thanksgiving so I could use the car to get out of town to see relatives. Came in for my appt. the next week at 8:30am, and had the car back with numerous items fixed and a bill of health by noon. Great customer service! More

Always a great experience Had some lengthy repairs, which allowed me the time to purchase a brand New 2019, and I can't say enough about all the people that work there. Tyler i Had some lengthy repairs, which allowed me the time to purchase a brand New 2019, and I can't say enough about all the people that work there. Tyler is always helpful and kept me abreast of how long it would take and how much it would cost. Nice not having any surprises. More

Quick, efficient, and fair Got my Jetta tdi in the day I needed on short notice before I left out of town. They got done quicker than expected. Price was fair and less than what Got my Jetta tdi in the day I needed on short notice before I left out of town. They got done quicker than expected. Price was fair and less than what I was expecting as well. This dealership/service depot. rocks! Thanks Tyler and everyone else! More

Great service with a smile! Tyler's help and prompt service was over the top. He was knowledgeable, efficient and very friendly. His customer service was beyond my expectations Tyler's help and prompt service was over the top. He was knowledgeable, efficient and very friendly. His customer service was beyond my expectations. Thank you Tyler!!!! More

ALWAYS A GREAT EXPERIENCE I’m so so grateful to have found a dealership/service dept. that I can trust wholeheartedly. I’ve been going here for about 4 years and they have neve I’m so so grateful to have found a dealership/service dept. that I can trust wholeheartedly. I’ve been going here for about 4 years and they have never failed to make me feel like the most important customer. They go above and beyond to make sure I’m well taken care of, while also making sure I fully understand the process. I’m comfortable asking for advice because I know they will be honest with me. Truly can’t express how awesome the team here is and how hard they work to make sure your car is running right and you feel good about it. Have been through buying/selling/services and they are phenomenal with all. They always remember my name, and that says a lot! More