Gold Coast Cadillac

Gold Coast Cadillac responded

Thank you for your kind words, James! We’re happy to hear Amanda provided you with an excellent service experience for your 2021 Cadillac XT4. Keeping our customers informed and comfortable is a top priority for us at Gold Coast Cadillac. We appreciate your feedback and hope to see you again soon! Sincerely, The Gold Coast Cadillac Team

Gold Coast Cadillac responded

Thank you for your wonderful review, Daniel! We’re thrilled to hear that your experience with Amanda at Gold Coast Cadillac has been so positive. It’s great to know that she has made your visits easy and efficient. Our team appreciates your kind words and looks forward to welcoming you back for your next service! Sincerely, The Gold Coast Cadillac Team

Gold Coast Cadillac responded

Thank you for your wonderful review! We truly appreciate your loyalty to Gold Coast Cadillac and are excited to hear that your experiences have consistently been exceptional. It’s fantastic to know that our team, including our owner, made you feel welcomed and valued as part of our family. We understand that miscommunications can happen, and we’re glad to hear that our team was able to resolve the financing issue professionally. Your kind words about our customer service mean a lot to us! Thank you for recommending Gold Coast Cadillac to others, and we look forward to assisting you with your future vehicle needs. See you next time! Sincerely, The Gold Coast Cadillac Team

Gold Coast Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you felt like part of the Gold Coast Cadillac family. Your recommendation means a lot to us, and we can’t wait to assist you with your next vehicle purchase. See you again soon! Sincerely, The Gold Coast Cadillac Team

Gold Coast Cadillac responded

Keith, My name is Bill Camastro (dealer/Partner) at Gold Coast Cadillac. Your concern is not typical for Gold Coast and I would like the opportunity to speak with you. My cell number is 845-568-7336. Text or call when available. I will be happy to resolve your concerns. BTW - this is a “hand typed” response. I DO want to hear from you! Bill

keithegoff71 responded

On July 4, we purchased a 2017 Cadillac XT5 from Gold Coast for $16,000 in cash. My wife and I drove home feeling confident about our purchase, trusting that we had bought the vehicle from a reputable, long-established dealership with a strong reputation. We believed we were purchasing a reliable vehicle that had been reasonably inspected and accurately represented by the dealership. Unfortunately, that confidence was short-lived. Just two or three days after purchasing the vehicle, the TPMS warning light illuminated. I contacted our salesperson for guidance, and he told me he would check with the service department. He later responded by stating, "the car was not looked at by us." I have since learned that all four TPMS sensors need to be replaced, resulting in a repair costing several hundred dollars. While disappointed, I accepted that expense and decided to move forward. Then, only a few weeks later, the vehicle began displaying an intermittent "Service Transmission" warning message. Concerned that this could indicate a serious and potentially expensive mechanical problem, I again contacted our salesperson. His response was essentially the same as before—he said he had no idea what was causing the issue and again stated that "the car was not looked at by us." I understand that we signed paperwork acknowledging the vehicle was being sold "AS IS." However, owning the vehicle for only three weeks and already facing multiple problems, including one that may involve the transmission, is extremely troubling. An "AS IS" sale should not mean that a customer is left with significant mechanical issues almost immediately after purchase, particularly from a dealership with Gold Coast's reputation. What concerns me just as much as the vehicle's condition is the repeated statement that "the car was not looked at by us." If that statement is accurate, it raises serious questions about whether any meaningful inspection was performed before the vehicle was offered for sale. As customers, we relied on Gold Coast's reputation and reasonably expected that the vehicle would be inspected to ensure it was safe to drive and suitable for sale. We purchased this vehicle in good faith. Instead, within days of taking delivery, we encountered multiple issues and received little assistance beyond being told that the vehicle was never inspected by the dealership. We are disappointed not only by the condition of the vehicle but also by the lack of support we have received since the purchase. We are not seeking anything unreasonable. We are simply asking that Gold Coast stand behind the vehicle it sold us and work with us toward a fair and reasonable resolution. We hope the dealership will demonstrate the integrity and customer service that its reputation suggests by helping resolve these issues in a manner that is fair to everyone involved.

Gold Coast Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that Connie and Bob provided you with such excellent service during your Cadillac purchase. It's great to know you appreciated the professionalism and class that Gold Coast Cadillac strives to provide. We look forward to assisting you again in the future! Enjoy your new Cadillac! Sincerely, The Gold Coast Cadillac Team

Gold Coast Cadillac responded

Thank you for your wonderful review, Mek! We truly appreciate your kind words about our team at Gold Coast Cadillac, especially Tiffany. It’s great to hear that the process was smooth and that your car was ready with everything set up. Our team strives to exceed expectations and is glad to know we achieved that for you. We look forward to serving you again in the future! Sincerely, The Gold Coast Cadillac Team

Gold Coast Cadillac responded

Dave, thank you for your loyalty to Gold Coast Cadillac since 2008! We truly appreciate your kind words about the exceptional service you’ve received from our sales and service teams in Oakhurst. It’s wonderful to hear that you only drive Cadillacs. We are proud to provide grade A+ experiences and look forward to serving you for many more years to come! Sincerely, The Gold Coast Cadillac Team

Gold Coast Cadillac responded

Thank you for your wonderful review! We are delighted to hear that you found our team at Gold Coast Cadillac to be courteous and friendly, and that our service met your expectations. We strive to keep our customers informed throughout the maintenance process, and it's great to know you appreciated that. Sincerely, The Gold Coast Cadillac Team

Gold Coast Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Bonnie and our service team at Gold Coast Cadillac. It's fantastic to know your car is riding smoothly now. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Gold Coast Cadillac Team