Gold Coast Cadillac

I received poor service from Gold Coast Cadillac when purchasing a used 2007 Chevy Tahoe. The service was poor in several areas: 1) I traveled from MD to NJ to test drive the vehicle. I traveled to purchasing a used 2007 Chevy Tahoe. The service was poor in several areas: 1) I traveled from MD to NJ to test drive the vehicle. I traveled to NJ on a Thursday night and pre-coordinated with the dealership to test drive the vehicle at 0900 on Friday morning. Upon my arrival to the dealership, the vehicle was not ready. I had to wait an hour for the vehicle to finish being cleaned. 2) The cleanliness of the vehicle was not what you'd expect from professional organization. Because the price was right, I did purchase the vehicle. However, I spent the next day thoroughly cleaning the vehicle. Most notable, was black dog hairs within the vehicle. 3) Upon departing the NJ dealership, my primary concern was passing the MD inspection. The saleman assured me that the vehicle had been through a thorough inspection process and would easily pass the MD inspection. It did not. The rotors on the vehicle were discovered to be unsat. 4) Although the dealer agreed to replace the rotors, coordinating the replacement of the rotors was a time consuming/difficult experience. 5) As the rotor issue was being resolved, my 20 day temporary tag was about to expire. However, the salesman assured me that a new temporary tag was being sent to my home. 6) My tempory tag expired and I left several voice mails with my salesman about getting this issue resolved. 7) After waiting a week for my new temporary tag I decided to call the dealer and speak to someone other than my salesman. I was informed that the dealership was waiting on paperwork from me.......which was never communicated to me by my salesman. Additionally, I was informed that it is illegal to issue another temporary tag. That implies that my salesman had been lying to me the whole time. In summary......customer service from this dealership was extremely poor. Out of town buyers beware. In my opinion, once the sale was made, there was no emphasis on seeing the deal through to completion. More

Three weeks ago I contacted Tony at this dealership re a 2006 Lexus SC430 they had listed. The price was $5,500 above Edmunds TMV guidelines, however I drove the 180 miles (each way) to inspect and test dri 2006 Lexus SC430 they had listed. The price was $5,500 above Edmunds TMV guidelines, however I drove the 180 miles (each way) to inspect and test drive. Tony was off that day and had me speak with Gary. After driving the car I had three concerns, a severe wobble in the front end at highway speed, non functioning windshield washers and inoperable cup holders. He assured me it would be looked at and he would get back to me with a full report. After several days I contacted Gary who had no information. Several more days and I contacted Tony who also had no information. Then about a week later called in and got Steve, who claimed to be a manager and was very apologetic for the lack of response to date and assured me he personally would get back with answers later that day. Now a week later, I am heading off to make a purchase elsewhere. Bottom line, the salespeople here promise to do things they obviously have no intention of following up on. And we wonder why car salespeople are held in such low regard. Well look no further than this dealership. For shame. More

Friendly until they need to correct their obvious mistakes (one cheap tire with 3 Michelins, vibrations, car bearing to the left, wheel bearing issues, many other issues for 24000 miles car) mistakes (one cheap tire with 3 Michelins, vibrations, car bearing to the left, wheel bearing issues, many other issues for 24000 miles car) More

This is my first experience with Gold Coast Cadillac/SAAB and my last! AVOID THEM AT ALL COST.... In November I purchased a SAAB SUV from Gold Coast. At first I was not going to buy a SAAB because I read tha and my last! AVOID THEM AT ALL COST.... In November I purchased a SAAB SUV from Gold Coast. At first I was not going to buy a SAAB because I read that SAAB was experiencing financial problems, however right before Thanksgiving the General Manager called my house after I test drove the SAAB SUV and ask me if I liked the car. I said yes, but said I was concerned about SAAB's financial problems. The General Manager told me not to be concerned. The SAAB parts are the same used in the Cadillac SUV and Gold Coast will continue to support SAAB regardless. So I made the mistake of buying a car from Gold Coast. Two weeks after purchasing the car when my license plates came in, I returned to the dealer to have my front plate put on because the car has no mounting bracket. I was told they needed to order a part and would call in a few days.... NO CALL. I went back 2 weeks later a was total SAAB went out of business and they can't get parts, your on your own. I then talked to the General Manager about my maintenace that was included with the car I just bought from Gold Coast. He told me to save my receipts and hopeful when SAAB is out of backrupcy, I should submit my receipts. He then went on to tell me his problems with all the SAAB he still has on the lot. You have to question a company that misinforms their customers, takes the money, sells a car with a service warranty and then abandons the customer. I still have no front plate, no calls back, and left with no car warranty. STAY AWAY!!!! More