Gold Coast Cadillac

Hands down. ..the best service department to deal with. My advisor was a pleasure to work with and made me feel very important. ..the best service department to deal with. My advisor was a pleasure to work with and made me feel very important. More

Chelsea was wonderful to workl with. She kept me informed.Wait time was minimal and follow up was quick. She kept me informed.Wait time was minimal and follow up was quick. More

We like this dealership - service all around is great from the staff answering phones to mechanics. from the staff answering phones to mechanics. More

Good courteous welcome, service was prompt and handled well plus nice car wash, thanks will definitely use your services well plus nice car wash, thanks will definitely use your services More

Great experience working with Matt B. He worked with me to create a deal that made sense for my needs. 3rd vehicle with Gold Coast. He worked with me to create a deal that made sense for my needs. 3rd vehicle with Gold Coast. More

Dealership was fast to react to the problem I was having. Service rep got me in quickly and solved the problem in a quickly. Service rep got me in quickly and solved the problem in a quickly. More

Quick appointment, friendly service, fixed the problem first time and under warranty. Have been to other Cadillac dealers for service and they were not nearly as responsive or thorough. first time and under warranty. Have been to other Cadillac dealers for service and they were not nearly as responsive or thorough. More

Staff is always accommodating and polite . I am confident the work will be done right. I am confident the work will be done right. More

The whole process went very smoothly and everyone was very professional. Have bought other cars in the past from the dealership, that is why I came back to buy my next vehicle. very professional. Have bought other cars in the past from the dealership, that is why I came back to buy my next vehicle. More

I just got ripped off at Gold Coast Cadillac. I had my Oil changed and tires rotated today at Gold Coast Cadillac in Oakhurst, NJ. I was quoted on the phone with the Gold Coast Cadillac Staff $1 I had my Oil changed and tires rotated today at Gold Coast Cadillac in Oakhurst, NJ. I was quoted on the phone with the Gold Coast Cadillac Staff $129.99 plus tax. I mentioned that I got a coupon from Cadillac for the oil change service and I was told just give it to the Service agent when I bring the car in. When I arrived I asked the service agent how I get my GM Rewards number into the system so I could get rewards points for my service. The Service agent had no idea how that worked. I gave him my rewards number but I am not sure this was applied to my account or not. I also gave him my Cadillac coupon code I got in email. The Cadillac coupon was for $20 off so I expected the bill to be $109.99 plus tax. When the bill came the services were $141.58 plus tax after which my $20 coupon was deducted. When I pointed out what I was quoted over the phone which also matched their web site, the service agent did not know what the price should be and stated that this is what the system is generating. After about 15 min of the service agent banging on his keyboard he said he didn't know what was wrong. I told him I had to go and needed to pay and get my keys. I was then informed that I would be charged 3.5% extra if I used a credit card. I said I was not charged this fee the last time I had my oil changed at Gold Coast. That fell on deaf ears. I paid with a debit card and went to my car only to find out it was not washed. I went back in and waited another 10 minutes for the service agent to run the car through the car wash. I dried the car myself after it was brought out. I am not sure why anyone would go to this dealer and I certainly won't be going back. Not what I expected from a Cadillac Dealer by a long shot. Brian Edwards More