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Goldstein Buick GMC

Albany, NY

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rated
111 Reviews

1671 Central Ave.

Albany, NY

12205

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111 Reviews of Goldstein Buick GMC

April 15, 2021

I ran into a significant 'blip' with installation I ran into a significant 'blip' with installation appointment for a hitch. Scott in service worked hard to resolve my problem and thankfully was succ More

by pub02
Recommend Dealer
Yes
Employees Worked With
Scott Service Department
May 21, 2021 -

Goldstein Buick GMC responded

Blip! Oop! Thank you, pub02, for the 5 stars. Just goes to show, that even if something blips, our team can work to turn around a situation and still end up with a very happy customer. No matter how well you plan, sometimes things can happen and it's how you resolve those infrequent blips that shows the true character and dedication to customer service of your team. Thanks for calling out Scott who helped us earn your important 5 stars.

April 15, 2021

Always prompt, courteous service. I have my 2015 Canyon serviced there and now have a Buick Encore which I will also take there. They keep a record of all services and notify of specials. The service manag More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill in service
May 21, 2021 -

Goldstein Buick GMC responded

Thanks, Nancy. Thank you for letting us earn your trust and your business for BOTH vehicles! We love the 5 stars!

April 13, 2021

From receptionist to service was great. Answered and verified my concerns. They notified me that the service was completed and ready for pick up. Follow call was also done More

by Hugo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

Thank you, Hugo, for the 5 stars! From start to finish, looks like our team had you covered and kept you informed. Isn't that how it should be everywhere we go? We think so!

April 12, 2021

My visit was awesome !! I had to wait an hour for my oil change and then checked out easily!! They kept me informed and answered all my questions. More

by Cap.rara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

Thanks, Cap! Love to see the 5 stars from another customer and appreciate your comments.

April 12, 2021

Pleased that when they do an oil change and rotate tires that they video what they do. They are very professional when doing work on the car. More

by rsamrov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

We get so many complements on our videos! People do find them informative and reassuring and they get sent directly to your phone. Thank you for the 5 stars, rsamrov!

April 12, 2021

Bill always gets me in and out quick with my appointments and let's me know exactly what I need done on my car and whether it needs to be done now or can wait till my next visit. More

by Jshaffer52204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Morse, DJ McArdle
Apr 12, 2021 -

Goldstein Buick GMC responded

Thank you, J, for your great review and for name-dropping Bill for his memorable help. We love hearing from our customers!

April 08, 2021

All the staff at Goldsteins are friendly, and helpful. Service was completed quickly and in a professional manner. Appointment was easy to make online. Staff were ready for my vehicle at the time I sche More

by mikemullahey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler- New Servrice Advisor , DJ McArdle
Apr 12, 2021 -

Goldstein Buick GMC responded

Thanks, Mike, for sharing your review with everyone. We really appreciate the 5 stars!

April 08, 2021

Everyone was helpful and courteous. So glad to have a rental so I didn’t have to be there all day. Waiting to hear about part ordered More

by Sherylpalmer101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Apr 12, 2021 -

Goldstein Buick GMC responded

Thank you, Sheryl, for the 5 stars! We're happy to be of assistance. Got any questions, just give us a call at 518-869-2291.

April 07, 2021

Great service just bought our second vehicle from them. The great service starts from the time you walk in. From greeting, sales, finance and service itself. We have also bought several vehicles from their More

by MEJM41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Apr 12, 2021 -

Goldstein Buick GMC responded

That's an awesome review and recommendation, M. We're glad to see you experienced great service at our Buick GMC location AND our CDJR location. All our dealership locations provide our customers with the 5 star service they expect, as you have experienced yourself. Thanks for the 5 stars!

April 05, 2021

Excellent Service! Both Andrew and Dan were exceptional and made us feel like they wanted to help us out. Very different feeling than we had working with other dealerships in the past. More

by seanmarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Dan
Apr 12, 2021 -

Goldstein Buick GMC responded

We're happy you gave us an opportunity to earn your business and your outstanding review, Sean. Thanks!