Gordie Boucher Nissan of Greenfield

brought my vehicle in due to an issue with the driver’s side infotainment screen, which went completely black the day before my appointment. The vehicle sat overnight, and when I started it the next day, t side infotainment screen, which went completely black the day before my appointment. The vehicle sat overnight, and when I started it the next day, the screen turned back on. Prior to my appointment, I researched this issue and found that it is a known concern with this model year. During my visit, I explained the situation in detail to the service department. The vehicle was connected to the diagnostic system, and I was told by the service manager, Juan, that because no error codes appeared, there was nothing that could be done. My concern was dismissed rather quickly, and I felt my explanation and research were not taken seriously. The interaction felt dismissive and left me with little confidence that my concern was properly evaluated. This is a vehicle that cost approximately $55,000 and is less than a year old. An infotainment screen going completely black, even intermittently, is not something I believe should be considered acceptable or simply brushed aside because the issue did not present itself at that exact moment. I am hoping for a more thorough review of this issue, guidance on known solutions or technical service bulletins if applicable, and reassurance that my concerns will be addressed with the level of care and professionalism expected for a vehicle in this price range. More

Extremely pleasant experience with an outgoing and professional sales rep. Was a great experience overall. professional sales rep. Was a great experience overall. More

Always pleasant to work and a very clean environment Work was performed in a timely manner and Emmalea kept me informed in the process was performed in a timely manner and Emmalea kept me informed in the process More

Great service and nice staff. Made me feel comfortable Scott and Ken did a fantastic job making me feel takin care of and valued. Made me feel comfortable Scott and Ken did a fantastic job making me feel takin care of and valued. More

Poor extras that should of been added to the vehicle never happened no follow-up just a very poor experience never happened no follow-up just a very poor experience More

The maintenance light came on today. That happens all the time between visits. We've mentioned it before. Otherwise, everything was good. Shuttle driver was an excellent driver. That happens all the time between visits. We've mentioned it before. Otherwise, everything was good. Shuttle driver was an excellent driver. More

I have bought 3 vehicles from you guys because of how I am treated. Everyone is always helpful and kind. am treated. Everyone is always helpful and kind. More

I had a very positive experience at the dealership. They made the experience efficient and comfortable. They made the experience efficient and comfortable. More

I had a very positive experience at the dealership. They made the experience efficient and comfortable. They made the experience efficient and comfortable. More

I was there early and they took me in, Kory explained what they were going to do and the cost. I waited in their nice waiting room and it seemed in no time my car was ready, I paid for it and saw my car what they were going to do and the cost. I waited in their nice waiting room and it seemed in no time my car was ready, I paid for it and saw my car all sparkling and clean as I received a free car wash. I was very pleased. Everyone there is so nice! More