Gordon Chevrolet - Service Center

All items completed as stated for the oil change and the vehicle was washed since it was purchased from Gordon.. vehicle was washed since it was purchased from Gordon.. More

I am completely dissatisfied with this dealership. After my experience getting my vehicle serviced and buying a brand new vehicle from them, I will never come back as a customer. My family has been lo After my experience getting my vehicle serviced and buying a brand new vehicle from them, I will never come back as a customer. My family has been loyal to this business for the last 25 years. More

Very very professional courteous and timely in their work and activities seem to be very efficient also and activities seem to be very efficient also More

Great service about my fuel system issue. Richard that took care of me was very knowledgeable and streamlined the process. Richard that took care of me was very knowledgeable and streamlined the process. More

Very nice and sweet. Will do more business with you. Thank you for being so nice Will do more business with you. Thank you for being so nice More

Eddie teller worked hard to make sure everything was repaired on my car despite the issues with my insurance company. Thank you all for doing such a great job. repaired on my car despite the issues with my insurance company. Thank you all for doing such a great job. More

Nothing but ‘great service’ on my traverse. Very friendly personnel. Always a free car wash & vacuum job. Very friendly personnel. Always a free car wash & vacuum job. More

Great staff, very friendly, and helpful! Service was excellent! Would highly recommend this dealer to others. Service was excellent! Would highly recommend this dealer to others. More

In route to Jacksonville I experienced a proble with my 2018 Malibu not shifting into park. I stopped my a Chevrolet dealership in Live Oak who advised tht they did not have the part to repair and recoomm 2018 Malibu not shifting into park. I stopped my a Chevrolet dealership in Live Oak who advised tht they did not have the part to repair and recoommneded that I take to a local dealership in Jacksonville, my final designation. The service department employee at the Live Oak dealership advised me the shift proble was very common with the Cevy Malibu but they did not have the repair art on hand. When I arrive to Jacksonville it was late and no delership was open. The next morning the batter had died and I had the car towed to Gordon Chevrolet the next morning. Mr. Ike Beckwith in the service depart was very helpful and advised that they dealership only had a few technicians working on Saturday, but they would try to ge to y car as soon as possible. I advised Mr. Becwith of the proble with the shift to park and my conversation witht he dealership in Live Oak in route to Jacksonville. I was advised at that time that a basic diagnostice fee of $189 might be required to identify the problem unless technicians were able to idientify the problem quickly. However $1,002.77 later for a part that cost $61 dollars and a battery, I picked up my car a few days later. Apparently, the battery had been drained from the car not going into shift and that charge, while pretty expensive, was understandable. The labor charges were standard for a dealership so no problems there, either. However, the $189 diagnostic fee for an issue that is common to the Malibu was problematic to me. After looking at my receipt of the $189 charged being itimized as Customer concern: 49 - Basic Evaluation 189.99 c/s a few days ago she parked and the vehicle gave a message shift to park, it went away after that. This has happended a few times. This seems to be killing the battery. Please check and advise. Park position switch. This is what was wirtten on the receipt, verbatimly. There was no explanation of what diagnotics were done to waranted a full $189.99 diagnostic fee as the problem with the shift and battery were identified in the concern and the fact the the problem is a common one to the Malibu. After I retuned home from Jacksonville, I made several attempts to contact Mr. Tim McLaughlin, the servce manager, but I was unable to speak with him alfter severval calls and leaving at least 3 voice messages and speaking with Mr. Beckwith. I belive in paying for fair sevrices rendered, but I do not think the $189.99 was anywhere close to a fair charge. I would like to be contacted by someone in managment to address this complaint. More