Took my 2017 Passat into the service department because it had a massive oil leak.
It needed a rear main seal. I was notified by the service manager "nick" that they had tried to fix my car, but were unable because the crankshaft was scored. He was very adamant that i needed a $10,000 dollar new engine because mine was "unfixable" and would not even entertain the idea that the technician had not performed the repair correctly.
I only paid them so I could pick up my car and take it elsewhere. When i picked up my car, the transmission was slipping badly!!
There was NO transmission issue when the car was dropped at Gorman McCracken. It was driven into the shop. The transmission had to be removed to attempt the engine repair.
I ended up trailering my car to a shop in Dallas, who not only fixed my "unfixable" engine, but found almost no fluid in my transmission. This whole debacle ended up costing me the $1200 i paid Gorman McCracken to NOT fix my car, $200 to trailer my car to another shop, $1300 to actually fix the original problem, and $1500 to fix the transmission problem that magically appeared when i picked up my car from Gorman McCracken.
I will never do business with these people again.
Do yourself a favor and skip these folks. If they will do this to me, they will do this to you!