Gosch Ford Escondido - Service Center

I am rating Ford of Escondido (1) star but would give 0 stars if they would allow. Service Department is absolutely terrible. I have never written a review (good/bad) before, but due to these circumstances I felt like I needed too. I purchased a new F-350 diesel truck on 1/30/18. There was a scratch on the mirror when I bought it, it was noted and I informed them that I would replace at its first service. I had an appointment and took my truck in for its 1st service (purchased Maintenance Plan,) the mirror replacement (under contract,) and a Tire Pressure Sensor error. To make a very long story short, service was AWFUL, I had to call in everyday to find out why my truck was not done, was given a different story every day. By Thursday I was fed up and I spoke to the Service Director, Shon Craft. I again, told them the several different stories that I was receiving, the last in which, they had to order a part that would not be available until the following Tuesday. He was very rude, not helpful at all, mentioned that there was a part in Costa Mesa, but they had already ordered the part so too bad. I told him I would pick it up and he refused. This man should not be in any position to be a manager, as he did absolutely nothing to help rectify the situation. After a very frustrating call, I asked him to call me with an update tomorrow, he had the nerve to tell me “no” he would call me when the part arrived. I reported the dealership to Ford Motor Company and filed a case. The representative could not believe what the dealership had put me through. She said that the case was filed and that a manager would contact me, to date, no one has called. I picked my truck up today to find the mirror was not replaced and notes said “No blemishes Found noted, Blem Walk Around” by Anthony Moccia. I also contacted the general manager, Josh Irvine, and nicely left him a message regarding some of the Service Departments issues and never received a call back. I could go on and on with additional situations that the Service Department has put me through, but I won’t. I am ONLY writing this for the people (the everyday consumer,) save yourself the nightmare and go ANYWHERE else. A formal complaint will be filed with BBB as well.

I brought my car in because the check engine light was on, they are unable to diagnose it until The third visit and drop off, they did fix the problem, but when I picked my car up, the rear bumper has damage done to it, service manager says it's not their problem

We just spent an hour waiting for a car that had a recall repair after we were told it was done. We had to wait a considerable amount of time to be helped when we dropped the car off and when we arrived to pick it up. As we went to leave, we notice that the key fob was not the one we dropped the car off with. When we went in to ask about it the excuse was that the stealership had lost our fob due to a dysfunction with the car wash people. I call B.S. on this as the car was brought out dirty. They had to reprogram the car to the new fob and did not say a word to us or note it on the service paperwork. Now that means our other fob would not be recognized either. This screwup means more wait time as the car needs to be programmed for our other fob and washed. This level of incompetence and lying by omission is unacceptable. Look elsewhere for a service department with integrity.

Was there 3 1/2 hours. Told every hour shuttle was coming. Not. Kept asking what's going on nothing till 11:30 and was told first. 650. Then Dave comes out to say 770, just in labor. Started crying, paid 130 dollars and nothing was done!!! Heard another customer say it's gone down hill since New owner took over!

Took my Ford Fusion for an oil change. The staff was great and very helpful. Very speedy service. Also able to get some hotdogs for myself and my pups. Love this place. Will be coming here for future services.

Even though longer than anticipated, they kept me informed, and called me when it was ready, apologising for the extended time. Jason is always great to work with.

Great service, great people and a great experience. Thank you very much. Please give discounts for the construction mess customers are experiencing. Thank you very much

Even though the dealership is in shambles and the construction is confusing to its customers, the service department is still working at a high level. Thank you Jason for taking care of our family car. Our kids depend on it.

Great work and done in a timely fashion. Thanks to Jason for a job well done and I will be coming back. Looking forward to the new building

I received a coupon for an oil change on a Friday and was able to get an appointment the next day. Jason was able to check on a recall I had a question on and found another outstanding recall. He arranged to install the recalled parts they had that day. He also ordered the other needed parts. To top it off, my car was washed when I picked it up. It was very convenient and everyone was friendly.