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Gosch Ford Temecula - Service Center

Temecula, CA

4.8
3,337 Reviews

3,337 Reviews of Gosch Ford Temecula - Service Center

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April 07, 2019

Don’t take advantage of women. My wife went in for a tire with a slow leak. I pointed out the nail in the tread of the tire. Service advisor said there was sidewall damage and tire More

by Bigkenny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Sanchez
Apr 08, 2019 -

Gosch Ford Temecula responded

Kenny, I truly apologize if there was a misunderstanding or we did not communicate properly with your wife. The nail in her tire was to close to the side wall to do a proper plug/patch repair that we would consider safe. It is our company policy only to do repairs on the center tread of the tire. Please feel free to look up the lawsuit that a Southern California Ford dealer lost after repairing a tire close to the side wall. Tragically that tire had a blowout resulting in the death of the parents and a 14.4 million dollar settlement. There is not a Ford dealer in southern California that will repair a tire close to the sidewall. Tires are one of the most critical safety features on a vehicle and I would not allow my family or customers to drive 70mph on the freeway with a repair done near the sidewall. Please understand that the recommendation was solely for safety concerns as the profit margin on a tire is around $10. We stand by our policy and will continue to recommend tire replacement over repair in all instances where we deem it is to close to the sidewall and completely disagree with any company willing to do that kind of repair. I will have a talk with my staff and make sure that they are explaining our company policy better so there is no confusion as to why we are recommending replacement. Jason Noble, General Manager

April 07, 2019

Service experience I brought my truck in for oil change and to Cali RT the new tires to PCM/ BCM for bigger tire size. Cameron in service and Erica in parts were extreme More

by Carlf250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Cadena
Apr 29, 2019 -

Gosch Ford Temecula responded

Appreciate the feedback! Jason Noble, General Manager

April 06, 2019

unequaled The people at Gosch Ford understand what polite is ... it's amazing. They do good work and treat you with a genuine sense of decency, that is hard to More

by Only Fords
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Gosch Ford Temecula responded

Love hearing feedback like this! Jason Noble, General Manager

April 05, 2019

Excellent Service Rachelle is very polite and she communicates in a timely manner. She always smile and gives an impressionable character for this location. The loung More

by Temecula
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Tinsley, David Sanchez
Apr 26, 2019 -

Gosch Ford Temecula responded

We cannot thank you enough for this excellent review. Jason Noble, General Manager

April 05, 2019

Always deliver more than promised I've dealt with Rachelle Long for many years as she has taken care of 3 Ford Escapes for me. She has always delivered exceptional service. In sales, More

by Derek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Gosch Ford Temecula responded

Thank you for your business. We look forward to serving you again in the future! Jason Noble, General Manager

April 04, 2019

Gosh! Gosch was outstanding. Kenn Olsen, the service advisor is the best. He got me in at my appointment time and predicated it would take one hour. I waited in the customer area More

by fedsall
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Gosch Ford Temecula responded

Many thanks for the feedback! Jason Noble, General Manager

April 04, 2019

Professionalism and Trustworthy are important to me Samantha Masuguchi is committed to getting the service you need, Samantha treats your truck problems like they are her problems,Thank You, Erica Cade More

by truckguy2823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Masuguchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Cadena
Apr 29, 2019 -

Gosch Ford Temecula responded

Thank you for taking the time to provide this excellent feedback! Jason Noble, General Manager

April 03, 2019

Great customer service Kenn provided great customer service. He was very friendly, attentive, thorough and fair. He kept me informed, answered my questions and returned my More

by emalveaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Gosch Ford Temecula responded

Thanks for the kind words! Jason Noble, General Manager

April 03, 2019

Courteous, Confident, and Efficient personnel I am very impressed with Service Sales Consultant Rachelle Long. She is always well informed and has the ability to put a customer at ease with her v More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Gosch Ford Temecula responded

We're glad you had a pleasant car-buying experience! Jason Noble, General Manager

April 02, 2019

Excellent & friendly service I've been servicing my truck here for years and Samantha Masuguchi is my go-to girl. She's always incredibly helpful and sweet. She is always thorou More

by Bob Williamson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Masuguchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Gosch Ford Temecula responded

Thank you for taking the time to leave a 5-star rating! Jason Noble, General Manager

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