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Graff Chevrolet Company
Grand Prairie, TX
637 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 637 reviews
January 25, 2025
I’m still waiting on my vehicle but no one know how to email my work order to BPS. email my work order to BPS. More
by DFL_DIANALOPEZ
Verified CustomerEmployees Worked With
January 23, 2025
Nathan, salesmen and Philip, finance mgr. were amazing to work with! They made the experience very easy and worked to put us in a vehicle that we loved and met our budget! We enjoyed the ex were amazing to work with! They made the experience very easy and worked to put us in a vehicle that we loved and met our budget! We enjoyed the experience so much we happily referred other members of our family to join the Graff Chevrolet family. Thanks again for your professionalism and kindness. More
by LRAMIREZ2
Employees Worked With
Nathan Awe
January 23, 2025
Went in for an oil change and wash. They never washed it. I call that one o'clock and they said it was in the wash bay come by in 20 minutes. I went and picked it up at 2:30. They didn' They never washed it. I call that one o'clock and they said it was in the wash bay come by in 20 minutes. I went and picked it up at 2:30. They didn't even tell me they didn't wash it I had to find out for myself when I got there. Highly disappointed More
by NWMOSS
Employees Worked With
January 21, 2025
Very professional yet maintain that personal touch to let you know they value you and not just your money . you know they value you and not just your money . More
by RICHARD.LIPSCOMB
Employees Worked With
January 20, 2025
I love Graffs Chevrolet. They take care of me and my family in a timely manner. I use to take it to the Irving location but they would take so long. Thank you Graffs. They take care of me and my family in a timely manner. I use to take it to the Irving location but they would take so long. Thank you Graffs. More
by BYRNE_GARCIA
Employees Worked With
January 20, 2025
They responded quickly to my complaint and resolved my issue in a timely manner l issue in a timely manner l More
by groversimpson.79
Employees Worked With
January 20, 2025
I always get good service from the folks at Graff The staff Is helpful, and the place is clean and well cared for. staff Is helpful, and the place is clean and well cared for. More
by TONG-D
Employees Worked With
January 17, 2025
Worst customer service every single time we have to go and take our car for a check up ! Unfortunately we cannot change our location to do service to our vehicle. They take for ever to get to you . I was and take our car for a check up ! Unfortunately we cannot change our location to do service to our vehicle. They take for ever to get to you . I was waiting for over 40 minutes for someone to assist over the phone and when finally I got someone on the phone they told me that they couldn’t give me an update because my adviser wasn’t in that day and no other adviser could not give me an update on my vehicle ! How is that even possible doenst every adviser have access to all customers !!! Can’t wait to upgrade my vehicle in another dealership and get a better experience! More
by NAYELIPALACIOS993
Employees Worked With
January 16, 2025
Customer service should be first priority, updates on vehicles are much appreciated, I had to be calling for updates, it should've been the other way around vehicles are much appreciated, I had to be calling for updates, it should've been the other way around More
by VILANOJAVIER
Employees Worked With
