Graff Chevrolet Company

Joe, the service worker, was amazing. However, my main concern is how everything was communicated. I was there for an hour and a half, and I received updates like, “Oh, they’re washing th However, my main concern is how everything was communicated. I was there for an hour and a half, and I received updates like, “Oh, they’re washing the car. It will be done in 10 minutes.” Yet, I ended up waiting for 40 more minutes with no follow-up after I was processed for a loan car and told to wait in the lobby. An hour later, I found out that I didn’t need the loan car because my car was actually ready, but it somehow wasn’t ready earlier. There was a lack of clarity and communication throughout the process. I waited for an hour and a half under the impression that I would be receiving a loan car, only to discover that my car was finished instead. Nothing was communicated to me regarding the delays in preparing the loan car. The situation could have been handled more efficiently, and clearer communication would have significantly reduced my frustration. More

I’m choosing to remain anonymous for personal reasons, but what happened during my visit to Graff Chevrolet in Grand Prairie was unacceptable—and I feel morally obligated to speak up. I came in to purc but what happened during my visit to Graff Chevrolet in Grand Prairie was unacceptable—and I feel morally obligated to speak up. I came in to purchase a reliable car for my family. I was assigned to a salesman named Alonzo Cano. At first, he seemed eager, but it quickly became clear he was more focused on pushing his personal agenda than actually helping me as a customer. The test drive turned dangerous when he insisted on driving first to “show me what the car could do.” Instead of demonstrating safety or comfort, he sped excessively, ignored stop signs, and drove recklessly—all with my child in the back seat. I asked him to slow down. He smirked and said, “I drive like this all the time.” That’s not confidence—that’s negligence. Back at the dealership, he changed the agreed numbers on the paperwork and slipped in extra fees without explanation. When I pointed them out, he became defensive and dismissive, trying to make me feel like I didn’t know what I was talking about. Then, shockingly, Alonzo began trying to sell me his girlfriend’s party planning business—as if it was part of the dealership deal. He handed me a flyer and said they “do events, balloons, and décor,” and could offer a package if I booked something through them. I couldn’t believe I was being pitched a party service while trying to buy a vehicle. To make matters worse, he made racially insensitive remarks during the process—joking about which types of customers are “easy to close.” I won’t repeat his exact words, but they were deeply offensive and completely inappropriate in any setting, let alone a professional one. It became clear that Alonzo Cano is using Graff Chevrolet’s name to further his own side hustles, rather than representing the dealership with integrity. I later heard from another local that he has a reputation for using Graff’s name to get bottle service at clubs and tries to write it off as business. Whether or not that’s true, the behavior I personally witnessed was more than enough to raise serious red flags. This isn’t just bad customer service—it’s a reflection of poor oversight, and I sincerely hope Graff Chevrolet’s management and ownership see this and take action. I have already begun filing complaints with the Texas DMV, BBB, and GM Corporate. For anyone shopping here: ask for someone else. Protect your time, your family, and your money. More

This dealership was very helpful and fast when it came to servicing my car and I'm thankful, another dealership said it could have taken a week but they did in less time. Thank you servicing my car and I'm thankful, another dealership said it could have taken a week but they did in less time. Thank you More

Very happy with the customer service at Graff Chevrolet. This is our second vehicle and will be back in a few years. This is our second vehicle and will be back in a few years. More

They are very fast and easy to work with. Excellent service and will be buying from Graff in the future! AAA from me and the family. Excellent service and will be buying from Graff in the future! AAA from me and the family. More

I always wait for my vehicle to be serviced and the majority of the times they have been done in a timely manner. I like the convenient waiting room. majority of the times they have been done in a timely manner. I like the convenient waiting room. More

I’m very happy with this dealership and tanks jesus juache for the help and support I will continue to buy from this place juache for the help and support I will continue to buy from this place More

Super helpful very understandable and great staff to make me feel really comfortable amazing teamwork me feel really comfortable amazing teamwork More

I have been dealing with this car for 5 years. We got fixed and has a guarantee along with it. We got fixed and has a guarantee along with it. More

Winston was great to work with. The entire staff made us feel welcome as soon as we entered the showroom and genuinely wanted to earn our business. This was not the case at other d The entire staff made us feel welcome as soon as we entered the showroom and genuinely wanted to earn our business. This was not the case at other dealerships we visited prior to Graff. We felt valued and weren’t pressured into making a deal. You’re doing business the right way. Would recommend Graff to anyone looking to buy. More