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Graff Chevrolet Company
Grand Prairie, TX
651 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 651 reviews
Verified Customer
May 05, 2025
I recently had the pleasure of working with Mr. Michael Perez at Graff Chevrolet, and I can confidently say the level of service was nothing short of exceptional. From the moment I walked in, I was Michael Perez at Graff Chevrolet, and I can confidently say the level of service was nothing short of exceptional. From the moment I walked in, I was treated with genuine respect, professionalism, and attention to detail. The team was incredibly knowledgeable, transparent, and made the entire process smooth and stress-free. What stood out most was their commitment to customer satisfaction. They went above and beyond to ensure I understood my options and felt confident in my decisions. I never felt pressured, only supported. The follow-up communication and care after the sale was equally impressive. I highly recommend Mr. Michael Perez at Graff Chevrolet to anyone looking for a top-tier car buying experience. It’s rare to find this level of integrity and dedication—thank you for making this such a positive and memorable experience! More
by DEBRA.BLUBAUGH
Employees Worked With
May 05, 2025
Did a. Nice work on repairs I would most definitely recommend getting repairs done here. Nice work on repairs I would most definitely recommend getting repairs done here. More
by IVONSTJULIEN
May 03, 2025
Professional and courteous. Great customer service skills. Very knowledgeable of vehicle capabilities. Polite and friendly Great customer service skills. Very knowledgeable of vehicle capabilities. Polite and friendly More
by FERGIEPJ07
April 28, 2025
A pleasure to work with the staff of Graff Chevrolet they go out of their way to help go out of their way to help More
by EDWARDLY03
April 28, 2025
It was an awesome experience, sales person Nate Awe, was very helpful, and patient with me. I’m happy with my purchase. This is my third purchase at this dealership and with this sale person, Nate Awe. very helpful, and patient with me. I’m happy with my purchase. This is my third purchase at this dealership and with this sale person, Nate Awe. More
by ethnaawe
Employees Worked With
Nate Awe
April 27, 2025
Well I'm going to say this well managed nice crew thanks for treating us with kindness for treating us with kindness More
by BRIGITTEWASHINGTON
April 27, 2025
Horrible customer service. I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call m I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call me on the 10th day of having it (3rd time, first and second time were both 5 days) to ask me what’s wrong with it. LOL. After I explained the same thing in detail each time, took Joe a “technician” on a ride along where he confirmed he heard the sound and felt the slipping. Then they wanted me to explain again what was wrong with it?!? I’m taking it to another dealership, and after I voiced my frustrations with them they said “ok” and hung up on me 😂 no trying to apologize for my experience or anything. Just hanging up on me. I would NEVER recommend these technicians to touch any car ever. More
by payge.stevens
April 22, 2025
They don’t have any Customer Service they need to smile and not like they’re happy not depressed and mad cause they gotta work. and not like they’re happy not depressed and mad cause they gotta work. More
by r.ruben63
Employees Worked With
