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Graff Chevrolet Company
Grand Prairie, TX
352 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 352 reviews
April 30, 2024
I go to the Main xx Grand prairie location for all my vehicle needs.Great customer service and minimal wait time. vehicle needs.Great customer service and minimal wait time. More
by TORRYMORRIS181
Verified CustomerEmployees Worked With
Helpful April 30, 2024
I’ve used this dealership on several occasions before even though I’ve never purchased a vehicle they have always done good work however the last service done was for oil change and transmission fluid ch even though I’ve never purchased a vehicle they have always done good work however the last service done was for oil change and transmission fluid change. All was well until my engine oil change soon message popped up after only two weeks. I assume they did not reset the oil change module. But other than that I like taking my GM product to them. More
by GESPHS
Employees Worked With
April 30, 2024
They fixed the car in a timely manner friendly people and concerned about my problem concerned about my problem More
by WITTDL42
Employees Worked With
April 28, 2024
WISH THEY STILL DID FREE TIRE ROTATION WITH OIL CHANGE FREE WITH OUL CHG SERVICE . FREE WITH OUL CHG SERVICE . More
by vmoorman333
Employees Worked With
April 28, 2024
My car was there from Friday 4/19/24 to Saturday 4/27/24. I took it in to have the right strut replaced, wheel alignment, new battery and oil change. On Thursday when I called to check on it, I was told the I took it in to have the right strut replaced, wheel alignment, new battery and oil change. On Thursday when I called to check on it, I was told the part wld be in that day. Friday I was told the part hadn’t come in and they cldnt track it. I rented a car for 1 week because they had no loaners. I was told on Friday they wld do everything else that needed to be done, I cld pick up my car and bring it back when the part arrives. This is so inconvenient. My car is a 2022. I don’t understand how they don’t have certain parts readily available. So my car was there for a week and hadn’t been touched other than the diagnostic. When I said I’d pick it up and only pay for the service performed thus far, she said I wld have to pay for the strut that was ordered. Like they wldnt be able to sell it later to another customer? I’m very disappointed and annoyed. The service lady who stated when I asked if they honored other dealerships coupons said she wld see what she cld do, but when I picked it up, she said she didn’t have any coupons. I think that’s poor customer service when you’ve really inconvenienced a customer and can’t offer some sort of discount. I’m very reluctant to return. It’s the closest one to me, but I just may travel to find better service. More
by RUTHANNLOPEZ31
Employees Worked With
April 20, 2024
I called and got in for an oil change in a few days. They were quick and efficient. They were quick and efficient. More
by BROOKIE2011
