Graff Chevrolet Company

They didn't fix the problem I was having with my truck. After I got it back 2 days later it was back doing to same thing as before After I got it back 2 days later it was back doing to same thing as before More

Have purchased our vehicles at Graff for 50 years and this purchase did not disappoint. this purchase did not disappoint. More

Took car in with an appointment. Was not seen for five days to check what was wrong with check engine light. Was told it would be seen the next day after i took it in. Without it Was not seen for five days to check what was wrong with check engine light. Was told it would be seen the next day after i took it in. Without it for a week. If you have an appointment that means it should be seen then. If you go to doctor with an appointment they don't say will get to in a week. When I bought it from them I was told it had a hundred thousand mile warranty but was never told it was only good for 5 years. Another time they called and offered a lower price for an oil change and made me an appointment but when I had the oil change they charged double the price. Will never be back to Graff. More

Excellent service from Pedro! Friendly, knowledgeable, and made the car-buying process quick, easy, and enjoyable! Friendly, knowledgeable, and made the car-buying process quick, easy, and enjoyable! More

The service was great and people were nice would come back again the car wash a plius back again the car wash a plius More

I was not impressed with the customer service I received at all and thought it was down right unprofessional. I decided to bring my car in to the dealership instead of just taking it to Walmart, assuming th at all and thought it was down right unprofessional. I decided to bring my car in to the dealership instead of just taking it to Walmart, assuming that I would receive great customer service and care for my car. Now I feel like I paid double the cost for worst service than I would have received at Walmart. Communication was horrendous and absolutely ridiculous. The first thing I said was...I'm here to see about getting an oil change. He just starts putting the tag in the car and taking down info off car. I had to ask him how much it was going to be? Then what does that include? Then about the multi purpose check. I felt like I was having to pull simple information out of him and started to leave but drove out of my way for ur particular shop because I liked ur customer service in the past. At check out he was like just sign here and I had to ask what I was signing. No explanation of nothing. I asked was the multi purpose check done? He said yeah. I simply went spray wiper solution and nothing came out so that was a lie it wasn't done which I had already suspected. I was so pissed I took it to another chevy dealer. I hate to be mean but I'm not sure if he likes his job or was just lazy but customer service is not his forte. I even had to ask him, his name. More

I’m a returning customer for almost 10 years I been working whit Jesus Garza and he been always there for any challenges that we have as a customer this is my 7th automobile that I bought working whit Jesus Garza and he been always there for any challenges that we have as a customer this is my 7th automobile that I bought More

The customer service is 100% every time I have gone to this place. I have been dealing with Graff for a year in November and they remain professional this place. I have been dealing with Graff for a year in November and they remain professional More

Great service everything was fast and no issues with drop off or pickup. I didn't have to wait hours for a n oil change off or pickup. I didn't have to wait hours for a n oil change More

Pedro and Winston went over and beyond to meet customers needs. The entire staff was very welcoming. needs. The entire staff was very welcoming. More