Graff Chevrolet Company

Excellent service Fabulous experience loving and caring people its not just business to them they actually want you to happy with your choice. They made buying a car sp Fabulous experience loving and caring people its not just business to them they actually want you to happy with your choice. They made buying a car special. More

Poor customer satisfaction My wife purchased a 2016 Chevy Malibu in April. Since that time, my wife has made 7-8 trips to the dealership to fix battery saver active light which My wife purchased a 2016 Chevy Malibu in April. Since that time, my wife has made 7-8 trips to the dealership to fix battery saver active light which keep coming on. They have had multiple technicians work on her vehicle and light still comes on. They sold her a lemon and refuses to take responsibility for the problem. If you have other options to purchase your new car, you have been warned, stay away from this dealership. More

New vehicle purchase Denny and the rest of the staff were so helpful. They are fast, professional and care about the customers needs. They are worth going to. Denny and the rest of the staff were so helpful. They are fast, professional and care about the customers needs. They are worth going to. More

Service sucks O before sending me over there. The whole process was very unprofessional. So I got my rental car and went to work. On the way home ( I go by that ex O before sending me over there. The whole process was very unprofessional. So I got my rental car and went to work. On the way home ( I go by that exit on 121) I called and asked Calum if he could get the Graff Chevrolet sticker taken off my car. He then proceeded to tell me he had been so busy he did not call me to let me know that the part was back ordered, and I would have to pick up my car, wait for the part,then bring it back. I then said my gps said I would get there at 5:58 p.m. can I come an pick my car up. He talked to the cashier and said I could not pick my car back up until the next day because Candy does the rentals and she has to be there. I asked why, I was just dropping the car off, she could check it in in the morning? He said they could not leave it on the service drive overnight. I was upset. I did not want to be late for work another day and I wanted my car back. I called the dealership back and asked for the service manager, and Calum said he had left to go to a soft ball game. I asked for any kind of manager, and he said no one was there. I asked him again why I could not just come and pick my car up and he said I could not. He said I would have to talk to a manager tomorrow. I absolutely DO NOT understand why I could not of picked my car up!!! This is poor customer service. More

CHECK OUT GRAFF CHEVROLET IN GP FOR YOUR NEXT CAR PURCHASE!! JIM!!! Thank you so much for our great car buying experience, you made everything easy, breezy. Thank you for taking your time to answer all of our qu JIM!!! Thank you so much for our great car buying experience, you made everything easy, breezy. Thank you for taking your time to answer all of our questions and getting me into a great vehicle. More

Scared and unsure When our old car broke down I dreaded going to a car dealership and haggel for a good deal and be pressured to buy something I didn't want. I was told When our old car broke down I dreaded going to a car dealership and haggel for a good deal and be pressured to buy something I didn't want. I was told buy a good friend to go to Graff Chevrolet and see Jim. I took his advice and to my surprise Jim made me feel comfortable and answered all my questions. He did all the haggeling and got me a great deal on my Dodge. I would tell anyone looking for a car to be sure to go to Graff Chevrolet. All of the sells men there go over and beyond to help you get the best deal with no pressures. More

Best Dealership Experience EVER!!! My approval was done over the phone, and it only took a few minutes!! They held the car that I wanted until I went in!! When I got there, everything w My approval was done over the phone, and it only took a few minutes!! They held the car that I wanted until I went in!! When I got there, everything went smoothly!! The best part about it all was after the financing was completed (which only took a few minutes also), my payments are lower than they quoted!!! The salesman, Jim, was cool, and he made sure that I understood everything and that I was comfortable with the car and the deal!! More

A pretty good day i was very pleased with my sales rep Jim Wickesham he was very friendly and knowledgeable, also he was very helpful in trying to make his customer hap i was very pleased with my sales rep Jim Wickesham he was very friendly and knowledgeable, also he was very helpful in trying to make his customer happy. Everyone there was very nice and friendly. so far everything with my purchase I am happy with. i have had 4 family members to purchase a car from Graff. Thank you Graff and Jim Wickersham. More

Awesome sale with Jim W. I've been without a car for almost a year because I could never go to a dealership and they get me a good down payment & reasonable car note. Jim defi I've been without a car for almost a year because I could never go to a dealership and they get me a good down payment & reasonable car note. Jim definitely did that for me! He worked all the numbers before I even stepped in the door. By the time I got to the dealership I was already signing the paperwork. All the pricing was exactly what I wanted. I was never at any time given the general 'dealership run around'. It was smooth, fast, and a great deal! I truly appreciate Jims help, I highly recommend him to anyone looking to get a 'like new' used car, with true no hassle. More

Complicated process made Extremely simple by Jim Wickersham I had my eyes set on a specific car and when one popped up on Graff Chevrolets pre owned lot I wanted to go test drive it. I submitted an interest for I had my eyes set on a specific car and when one popped up on Graff Chevrolets pre owned lot I wanted to go test drive it. I submitted an interest form on cars.com and received a call from Jim Wickersham. We arrived shortly after and Jim immediately took us on a test drive with no hesitations. He was very relaxed and seemed like a genuinely good guy. After the test drive I wasn't planning on purchasing the car that day, but we went ahead and applied just to see what my payments would be along with my interest rate. Jim came back with a very reasonable offer that required little out of pocket expense on my part and kept my payments right where I wanted them to be. Jim was very patient as we waited to get a second opinion from my father who had to drive almost an hour to get to the dealership. The signing portion took maybe 15 minutes and we were out the door! I got to walk out with a great deal in a very short amount of time especially being a first time car buyer! Overall it was a very easy experience and I would highly recommend visiting Graff Chevrolet and speaking to Jim! Pros - Very laid back but still efficient - was able get approved as a first time buyer with little income - fulfilled every promise made - Jim was great, he made a scary process super simple - price was great Cons - really nothing bad to say except maybe get some window tint as the building got pretty hot from the sun Thanks Jim! More