Graff Chevrolet Company

The way it used to be when buying a car.. not like the other Great customer service. Saleman, Jim Wickersham was very professional and took our concerns very highly…no pressure. Would recommend this dealersh Great customer service. Saleman, Jim Wickersham was very professional and took our concerns very highly…no pressure. Would recommend this dealership to anyone in the process of buying a vehicle. . Check with them first, not only did Jim work with us to make sure our needs where met, he was with us from beginning to the end of the process. Let’s don’t forget the people in finance.... Jesus J. Garza. Jesus is an excellent people person, he made sure before we left his office that all the paper work was correct and answer all of our questions and concerns... Hats off to them. More

Love doing business with Graff!! I have looked at other dealerships but always come back to Graff. I feel they care the most about their customers. I will tell everyone to trade here! I have looked at other dealerships but always come back to Graff. I feel they care the most about their customers. I will tell everyone to trade here! More

My first car buying experience was AMAZING! My Sales Rep Jim was awesome! He took me to several cars and helped me find my perfect car. This was my first car that I was buying by myself and all My Sales Rep Jim was awesome! He took me to several cars and helped me find my perfect car. This was my first car that I was buying by myself and all the staff were awesome! I will be more than happy to refer my friends and family to this dealership and sales rep. More

Really fast and easy. Jim was able to help so much before I even walked into the dealership. He was good on staying connected and helping me with what I needed and getting Jim was able to help so much before I even walked into the dealership. He was good on staying connected and helping me with what I needed and getting an amazing deal. I really appreciated it. More

My Experience was GREAT! I had the most amazing experience at the dealership and with my sales Agent Jim Wickersham. He went above and beyond in helping me get a car I fell i I had the most amazing experience at the dealership and with my sales Agent Jim Wickersham. He went above and beyond in helping me get a car I fell in love with immediately. I had some issues with other dealerships in getting a car b/c of a previous car I had and he told me everything I needed to do. Everyone in the establishment was so.. friendly and I definitely recommend my family and friends to visit. I'm so very happy that My agent and the company took the time to help me out. More

No customer contact . . . On Monday August 18th I used this dealership's web site to order a rear cargo mat for my 2015 Suburban. I filled out all the information. Never recei On Monday August 18th I used this dealership's web site to order a rear cargo mat for my 2015 Suburban. I filled out all the information. Never received an email or call. Never got the part. On Thursday August 21st I made an on line appointment for my wife's 2002 Firebird Trans AM. The appointment was for 9:00 AM Friday morning, the 22nd. I arrived at 9:00 AM and got it into the shop. At 5:30 this afternoon I called the dealership to check the status. I was told that my vehicle had not even been looked at. I asked why and was told that they were 3-4 days out on repairs. I told the person on the phone that I would be in to pick it up. I was livid. No one had called me, no one had told me that repairs were that far out. When I got to the dealership the service writer who took my vehicle told me that she was about to call customers at 6:00 PM. The dealership closes at 6:00 PM. I picked up my vehicle and told them that I would never be back. More

Droped off my car for body repair. When I got it backed it look brand new. Very nice people to work with and Great Customer Service. I highly recommend them. it look brand new. Very nice people to work with and Great Customer Service. I highly recommend them. More

Over the years I have had the need for services by a auto dealer for mechanical and auto body repairs. In all my years in Texas, I have had the best customer service at Graff Chevrolet in Grand Pairie. dealer for mechanical and auto body repairs. In all my years in Texas, I have had the best customer service at Graff Chevrolet in Grand Pairie. Texas They are prompt, efficient and most importantly courteous/respectful to your needs and wants about your auto repairs. They dont tell you what they cant do.... they let you know right up front what they can and will do to take care of your customer needs. Keep up the great work. I will always go back to Graff for any future needs with my automobile. THANK YOU VERY MUCH. More

The red carpet was rolled out for me! Everyone was so nice and helpful. I am now driving an awesome Tahoe! I LOVE Graff Chevrolet in Grand Prairie, TX!!! nice and helpful. I am now driving an awesome Tahoe! I LOVE Graff Chevrolet in Grand Prairie, TX!!! More

BEWARE THAT ALMOST EVERY CAR ON THEIR LOT IS HAIL DAMAGE AND THEY DON'T DISCLOSE THAT INFORMATION OVER THE PHONE. THEY GET YOU OUT THERE AND TELL YOU THEY WILL FIX IT FOR THE PRICE THEY ARE ASKING. ONCE YO AND THEY DON'T DISCLOSE THAT INFORMATION OVER THE PHONE. THEY GET YOU OUT THERE AND TELL YOU THEY WILL FIX IT FOR THE PRICE THEY ARE ASKING. ONCE YOU THINK YOU HAVE A DEAL RIGHT BEFORE YOU SIGN THE DOTTED LINE THEY TELL YOU THE PRICE IS GOING TO GO UP IF YOU WANT THE DENTS FIXED. ARE YOU SERIOUS? FIRST THEY LIE SAYING IT'S INCLUDED IN THE PRICE LISTED AND THEN AFTER THEY SEE YOU WANT THE CAR THEY PULL A BAIT AND SWITCH. ASKING FOR MORE $$$ YOU HAVE TWO OPTIONS. 1. (WHICH IS WHAT I DID) WALK AWAY OR 2. BUY A CAR WITH HAIL DAMAGE AND HOPE THEY FIX IT PROPERLY AFTER THEY CHARGE YOU EXTRA FOR SOMETHING THEY COLLECTED INSURANCE MONEY ON. KEEP IN MIND IF YOU LEAVE THEIR LOT WITH THE DENTS YOUR INSURANCE COMPANY WILL NOT EVER COVER THE AMOUNT OF THE HAIL DAMAGE IF YOU GET INTO AN ACCIDENT. YOU WILL BE OUT OF POCKET THAT EXPENSE! I JUST WANTED TO WARN FELLOW CONSUMERS OF THE DECEIT GRAFF CHEVROLET PRACTICES. STAY AWAY AND YOU WILL BE BETTER OFF! DON'T GO SEE JESSIE BECAUSE HE IS ONE OF THE ONES THAT WILL LIE TO YOUR FACE AND TRY TO ROB YOU BEHIND YOUR BACK WITH EXTRA CHARGES AFTER THE FACT. More