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Graff Kia

Burns Harbor, IN

Overview
Reviews
4.7
172 Reviews
Call Dealership (219) 883-1420

241 Melton Road

Burns Harbor, IN

46304

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Showing 172 reviews

March 18, 2026

Great customer service! Brian got it cleared with warranty, scheduled the guy to come out to dealership to fix rim, gave me a loaner car so I had a way to and from work and More

by law1096
Recommend Dealer
Yes
Employees Worked With
The gentleman in the service department. Brian I think his name was.
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March 13, 2026

Great experience! The service department took care of my recall quickly and had my vehicle in and out in no time. I would definitely recommend any Kia owner service th More

by vvria
Recommend Dealer
Yes
Employees Worked With
Ángela
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Mar 13, 2026 -

Graff Kia responded

Thank you for sharing your positive experience with our service team. We’re glad the recall was handled quickly and your Kia K4 was back on the road so fast. We appreciate your recommendation and look forward to supporting your future service needs.

March 13, 2026

Good communication and explanation of what was wrong with my vehicle. Very timely. Very friendly and polite. More

by clieber.cl
Recommend Dealer
Yes
Employees Worked With
Brian
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Mar 13, 2026 -

Graff Kia responded

Thank you for letting us know that our team kept you informed about your Kia’s issues, completed the service promptly, and treated you with courtesy. We appreciate you choosing us for your maintenance.

March 11, 2026

The people were nice however the oil change took well over an hour. Will return More

by Severs6711
Recommend Dealer
Yes
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Mar 12, 2026 -

Graff Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 11, 2026

Always Treated With The Best Services From Everyone I Encounter Great Service and Great People More

by BYHISMERCY52
Recommend Dealer
Yes
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Mar 11, 2026 -

Graff Kia responded

It’s wonderful to hear you received great service from our team during your Kia Sorento visit. We appreciate your recognition of everyone’s efforts. Thank you for trusting us with your vehicle.

March 08, 2026

Was happy it was a quick experience and we were able to get the vehicle we wanted. More

by firemen166
Recommend Dealer
Yes
Employees Worked With
Juliana
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Mar 08, 2026 -

Graff Kia responded

Thank you for sharing your experience. We’re glad the leasing process was quick and that you drove away with the Kia you wanted. Enjoy your new vehicle and we look forward to helping you again.

March 08, 2026

I bought 3 oil changes ahead of time. It means I like your service Thanks More

by JENNYLGAFF
Recommend Dealer
Yes
Employees Worked With
Brian
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Mar 08, 2026 -

Graff Kia responded

Thank you for pre-purchasing those three oil changes for your Kia Telluride. We appreciate your trust in our team and look forward to serving you on your next visit.

March 08, 2026

All right I was there a couple of hours and they came out to let me know that they were almost done about 20 minutes before. I appreciated that information. More

by Xray7970
Recommend Dealer
Yes
Employees Worked With
Idr
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Mar 08, 2026 -

Graff Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Graff Kia. We look forward to having you as one of our valued customers for many more years to come!

March 06, 2026

everyone was friendly and attentive. good service for every time i've been there! reliable and magnificent More

by cwagner895977
Recommend Dealer
Yes
Employees Worked With
brian page
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Mar 06, 2026 -

Graff Kia responded

Thank you for sharing your experience with our team. We’re pleased to know we’ve been friendly and attentive during each service visit for your Kia. Your kind words encourage our entire staff to keep delivering reliable care.

March 06, 2026

Got me in quickly. Fixed the car, worked with my timeline. They were very knowledgeable and ready to work with. More

by KVMACIAS
Recommend Dealer
Yes
Employees Worked With
Angela and Austin in the service department. They were great.
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Mar 08, 2026 -

Graff Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Graff Kia.

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