Graff Kia

Very polite. ..immediate service...went over the pros and cons and helped me pick the right vehicle to lease ..immediate service...went over the pros and cons and helped me pick the right vehicle to lease More

Customer service was great. Super helpful and friendly. Appreciate everything they did for us especially with us being out of state. Super helpful and friendly. Appreciate everything they did for us especially with us being out of state. More

The staff was great. Everyone made sure I was satisfied and happy with my purchase Everyone made sure I was satisfied and happy with my purchase More

Quick and easy. Valeria was awesome. She responded quick when I had questions. Have excellent directions on how to get the most out of my car. Valeria was awesome. She responded quick when I had questions. Have excellent directions on how to get the most out of my car. More

Austin is a good service mgr he is better then anyone else Ive had to deal with. Marco & Jen are excellent mechanics. else Ive had to deal with. Marco & Jen are excellent mechanics. More

great buying experience and hassle free! made the process simple and easy and found new exactly what I wanted made the process simple and easy and found new exactly what I wanted More

The best. Great service and great pricing. The service progresses was timely. All and all. The Best. Great service and great pricing. The service progresses was timely. All and all. The Best. More

The staff at GraffKia service department was exemplary. They showed me the greatest patience, grace, and understanding. Understanding my frustration and financial constraints, they went above what I may h They showed me the greatest patience, grace, and understanding. Understanding my frustration and financial constraints, they went above what I may have experienced elsewhere. While I only received an engine diagnostic. My in person experience with a salesman on a Saturday afternoon while retrieving items from my vehicle showed me the same amount of care and concern that I had received consistently over the phone. Professional, timely, informative, very communicative on the specifics of my warranty, diagnostics and thoroughly examining my options. I appreciate the kindness. Charisse Cothern Kia Sportage 2021 More

I have had great experiences between sales and service at the BH Kia dealership. Kind, courteous, friendly and knowledgeable comes to mind when I think of them. the BH Kia dealership. Kind, courteous, friendly and knowledgeable comes to mind when I think of them. More

I would like to formally express my disappointment in my recent experience with Graff Kia regarding a denied warranty claim for my 2020 Kia Sportage. After my engine failed in September 2025, a warranty recent experience with Graff Kia regarding a denied warranty claim for my 2020 Kia Sportage. After my engine failed in September 2025, a warranty claim was submitted per the manufacturer’s guidelines. Corporate customer support was responsive and proactive, even reaching out to the dealership on my behalf. However, despite their involvement, the dealership ultimately denied my claim. The denial was based on the absence of maintenance records for 2022–2023, which I was unfortunately unable to provide. While I understand the importance of documentation, the diagnostic testing conducted by the dealership did not definitively link the engine failure to any neglect or issue during that undocumented period. No evidence was presented that proved a direct correlation between the lack of those specific records and the current engine failure. I was further disappointed that the dealership was unwilling to consider the full context of the situation, including: The fact that maintenance was performed, but records are missing (possibly due to lost receipts or third-party service providers). The previous visits leading up to the engine failure and my concerns at that time, which were dismissed. The engine failure occurred suddenly and without warning and was promptly towed to the dealership at that time. The diagnostics were inconclusive, yet the warranty was voided outright. While I appreciate the efforts of corporate support, the dealership’s lack of flexibility, empathy, or consideration of customer loyalty left me extremely dissatisfied. I hope this feedback encourages a review of how similar claims are handled in the future, particularly when diagnostics don't clearly assign blame to a maintenance lapse. More