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Graff Kia

Burns Harbor, IN

Overview
Reviews
4.7
172 Reviews
Call Dealership (219) 883-1420

241 Melton Road

Burns Harbor, IN

46304

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Showing 172 reviews

February 04, 2026

Great experience! Would recommend Great experience! Would recommend Juliana and Graff Kia. Love my new car More

by rbotma1096
Recommend Dealer
Yes
Employees Worked With
Juliana
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Feb 05, 2026 -

Graff Kia responded

Thank you for recommending us after your purchase of a used Kia Sportage. We’re delighted the process went smoothly and that you love your new vehicle.

February 04, 2026

Very good experience. Staff was very helpful and friendly. Was in and out very quickly. More

by paul.lapsansky
Recommend Dealer
Yes
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Feb 04, 2026 -

Graff Kia responded

It’s great to hear our team made your visit both friendly and efficient. We look forward to assisting with any future maintenance needs for your Kia.

February 04, 2026

Expedient, informative; but would like all systems returned as they are set. ( lites as an ex) More

by DIANEAWILLIAMS1124
Recommend Dealer
Yes
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Feb 04, 2026 -

Graff Kia responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, Dianea, please do not hesitate to let us know. We are always happy to help!

February 03, 2026

Great communication and I'm grateful for the multi point inspection that found other issues. Very thankful for the loaner vehicle too! More

by inucem
Recommend Dealer
Yes
Employees Worked With
Angela and Austen
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Feb 03, 2026 -

Graff Kia responded

Thank you for mentioning our clear communication and thorough multi point inspection. We’re glad the inspection helped catch those issues and that the Kia loaner kept you on the road. We appreciate your feedback and look forward to supporting you again.

February 03, 2026

Brian provided a quote for insurance without an appointment. The repair was fast and efficient. I was offered free transportation to and from the dealership. An overall excellent experience. More

by PBRIANHOPKINS
Recommend Dealer
Yes
Employees Worked With
Brian Page
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Feb 03, 2026 -

Graff Kia responded

Thanks for sharing how efficiently we handled service on your Kia Sorento and provided the insurance quote without an appointment. We’re glad the courtesy transportation made your visit more convenient. We appreciate your feedback and look forward to serving you again.

February 03, 2026

Kept us informed on status of car worked to find solution to warranty information Kept informed More

by MORRIS6335
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 03, 2026 -

Graff Kia responded

Thank you for highlighting our effort to keep you updated on your Kia Sportage’s service status and warranty solutions. We’re pleased we could help navigate the warranty details and maintain clear communication. Please let us know if you need any further assistance in the future.

February 03, 2026

Took care of everything made sure car was taken care of I said enough now leave me alone dammit More

by MORRIS6335
Recommend Dealer
Yes
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Feb 05, 2026 -

Graff Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

February 03, 2026

Very friendly and knowledgeable staff. Good experience. Will definitely be back. 5 star experience. Keep up the good work. More

by SADRISH11
Recommend Dealer
Yes
Employees Worked With
It was the manager. I forgot his name.
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Feb 03, 2026 -

Graff Kia responded

We’re glad our team provided friendly, knowledgeable service. Thank you for trusting us with your Kia, and we look forward to welcoming you back.

February 03, 2026

Really quick at my service was there for about 30mins and they set me up on a awesome deal and just over all very nice and friendly plus convenient then driving out to Merrillville kia. Just one thing I woul More

by CUBOOM1
Recommend Dealer
Yes
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Feb 04, 2026 -

Graff Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Graff Kia, we look forward to having you as a valued customer for many years to come!

January 31, 2026

She was very nice, and the service was completed well and quickly. I really appreciate the honest assessment of my car and keep coming back because there is no upselling pressure. More

by THEMUMAUGHS
Recommend Dealer
Yes
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Feb 01, 2026 -

Graff Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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