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Graff Kia

Burns Harbor, IN

4.7
172 Reviews

241 Melton Road

Burns Harbor, IN

46304

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Showing 172 reviews

January 31, 2026

Julianna was AMAZING to work with! From the minute we stepped in to the dealership to the second we drove out, Julianna was knowledgeable, kind, relatable, quick, NOT pushy, and listen More

by peyton.olejnik
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julianna McMaster, Justin Stewart
Jan 31, 2026 -

Graff Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 29, 2026

They were friendly. They were able to schedule me in a timely fashion. They explained what they did to resolve the recall. More

by CCDEAD
Recommend Dealer
Yes
Employees Worked With
Angela
Jan 30, 2026 -

Graff Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Graff Kia. We look forward to having you as one of our valued customers for many more years to come!

January 27, 2026

I always enjoy my stops at Graff Kia. The staff is welcoming, knowledgeable, and friendly. Work was performed in a timely manner and Angela kept me informed during the maintenance process More

by NATEATCHISON
Recommend Dealer
Yes
Employees Worked With
Angela
Jan 28, 2026 -

Graff Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 25, 2026

They were kind when I walked through the door. They were accurate on timing for my appointment length as well. Overall good experience. More

by M.Blenck1
Recommend Dealer
Yes
Jan 26, 2026 -

Graff Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 21, 2026

Tyler and Griffin gave great customer service, while adhering to my appointment in a timely manner with an amazing attitude. These gentleman deserve a raise! More

by evanjc11
Recommend Dealer
Yes
Employees Worked With
Griffin and Tyler Murphy
Jan 22, 2026 -

Graff Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 21, 2026

Fast, Efficient, and service done with care very personable and a pleasure to work with More

by colton.dreckman
Recommend Dealer
Yes
Employees Worked With
Angela and Austin
Jan 21, 2026 -

Graff Kia responded

Thanks for sharing your thoughts about your experience with Graff Kia. We appreciate your business and hope to see you again soon!

January 21, 2026

Angela was very helpful with making sure we understood exactly what we needed done, how much it would cost, and how long. More

by katecrase
Recommend Dealer
Yes
Employees Worked With
Angela
Jan 21, 2026 -

Graff Kia responded

Thank you for choosing Graff Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 21, 2026

They were great, friendly yet professional. Took less time to pro..do all work .staff is very good. More

by jim@natroncorporation.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bosak
Jan 21, 2026 -

Graff Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 17, 2026

Very friendly and professional staff. They answered all my questions, including prices for everything I asked about. It has been a pleasure doing business with them so far. More

by MWH1958
Recommend Dealer
Yes
Jan 18, 2026 -

Graff Kia responded

Thank you for choosing Graff Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 16, 2026

Nothing like the one who was there before Prices in the service dept jumped a bunch Service was good. More

by KPWMCGINNIS
Recommend Dealer
No
Employees Worked With
Service dept
Jan 21, 2026 -

Graff Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 21, 2026 -

Graff Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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