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Graff Kia

Burns Harbor, IN

4.7
172 Reviews

241 Melton Road

Burns Harbor, IN

46304

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Showing 172 reviews

January 08, 2026

multple service dept issues. Dissatisfaction has been made known to mgr. Have requested corporate representative to conference and review. No response to that request. More

by ROPERDIANE
Recommend Dealer
No
Employees Worked With
John Bosak
Jan 14, 2026 -

Graff Kia responded

Diane, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

January 06, 2026

It was great everyone there was nice and wanted what was best for the both of us and not just for them More

by demarigordon891
Recommend Dealer
Yes
Employees Worked With
Valeria Gonzalez
Jan 06, 2026 -

Graff Kia responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 06, 2026

Great, quick, and honest service. Answered all of my questions. Gave me a great deal on a great vehicle. More

by kesslergarrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bosak
Jan 06, 2026 -

Graff Kia responded

Thank you for choosing Graff Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 05, 2026

Brian and the manager in service really helped me ot. They know my situation I was good with Brian he understood my situation with my car I just purchased More

by kathycuevas51
Recommend Dealer
Yes
Employees Worked With
Brian is great
Jan 06, 2026 -

Graff Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Graff Kia!

January 05, 2026

Perfectly fine Done I had a very good experience with the Service department. I was satisfied More

by nhise001
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 05, 2026 -

Graff Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Graff Kia.

January 04, 2026

Julianna and the team did everything in their power to get me the best deal in the vehicle I choose and got it you me on a deadline. More

by aletajwatton
Recommend Dealer
Yes
Employees Worked With
Julianna
Jan 05, 2026 -

Graff Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 03, 2026

Super amazing experience. Dakota was very helpful and kind! He guided us through our purchase. So happy with my car! More

by Nanaerkman
Recommend Dealer
Yes
Employees Worked With
Dakota
Jan 03, 2026 -

Graff Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 02, 2026

I just leased my third Kia from Gaff, which was previously Bosak. The salespeople are always friendly, finance department is great, Justin was quick and nice. Dakota handled my lease, he helped m More

by thezigs79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota, Justin
Jan 03, 2026 -

Graff Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 28, 2025

She initially said they don't have the parts for one recall then said she found some and they would get on it. She was very kind, accommodating, and sweet. More

by DONHIPP
Recommend Dealer
Yes
Employees Worked With
Megan
Dec 29, 2025 -

Graff Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Graff Kia!

December 28, 2025

Staff was good. Vehicle was detailed very poorly There were food crumbs in the crevasses, finger smudges all over the touch screen, and barely any gas in the vehicle More

by connoraddison11
Recommend Dealer
No
Employees Worked With
Valeria
Jan 03, 2026 -

Graff Kia responded

Thank you for providing this feedback, and we apologize for the poor detailing of the vehicle. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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