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Graff Kia

Burns Harbor, IN

Overview
Reviews
4.7
172 Reviews
Call Dealership (219) 883-1420

241 Melton Road

Burns Harbor, IN

46304

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Showing 172 reviews

December 24, 2025

The service was friendly and fast I appreciated the complimentary car wash that was included with the oil change and tire rotation More

by MIKESHOPPA
Recommend Dealer
Yes
Employees Worked With
Service counter
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Dec 24, 2025 -

Graff Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Graff Kia.

December 23, 2025

Service and parts are always 100% very informative and they found a manufacturer issue that I had problems with from day one that my dealer never addressed More

by KRISSIE316
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 23, 2025 -

Graff Kia responded

Thank you for choosing Graff Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 23, 2025

Went above and beyond Say just eleven more words and thank you for your response again. More

by MYFRIENDANDI
Recommend Dealer
Yes
Employees Worked With
Mr 'money' Stewart and the one and only Brian Page
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Dec 23, 2025 -

Graff Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Graff Kia. We look forward to having you as one of our valued customers for many more years to come!

December 23, 2025

Can never fix the problem and says nothing is ever covered under warranty . Why do I have warranty if it's not covered nothing More

by CHAREISBARAJAS08
Recommend Dealer
No
Employees Worked With
Service
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Jan 03, 2026 -

Graff Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

December 23, 2025

They forgot to put something on the car and I needed to drive back to have it corrected before my surgery. Not ideal More

by GYPSYSOUL_
Recommend Dealer
No
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Jan 03, 2026 -

Graff Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

December 23, 2025

Brian is very polite and was apologetic when the service made a small mistake. Made things right and was kind when doing so. More

by DYLAN.SUTPHIN20
Recommend Dealer
Yes
Employees Worked With
Bryan or Brian. Exceptional customer service.
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Dec 23, 2025 -

Graff Kia responded

Thank you for choosing Graff Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 23, 2025

Very professional call me by my name and very polite They're very very helpful if you need anything done, they take care of it More

by KENNETHJONES7936
Recommend Dealer
Yes
Employees Worked With
Austin for sure and Angela I think is her name
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Dec 23, 2025 -

Graff Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Graff Kia. We look forward to having you as one of our valued customers for many more years to come!

December 02, 2025

andrew doctor andrew doctor andrew doctor andrew doctor andrew doctor andrew doctor andrew doctor andrew doctor More

by HARDWICKMJOE
Recommend Dealer
Yes
Employees Worked With
andrew doctor
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December 02, 2025

Easy to work with and made the deal in just a few hours. Well above my expectations More

by JP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota, John Bosak
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November 30, 2025

Fantastic crew Fantastic crew, very friendly and took care of my husband as soon as he walked in the service center. More

by Carolyn.mahns
Recommend Dealer
Yes
Employees Worked With
No
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