Graham Automall

Service is horrible - lied too about extended warranty So I bought a new truck at Grahams Automall in Mansfield Ohio 3 years ago. I bought the extended warranty because figuring it is a truck something wil So I bought a new truck at Grahams Automall in Mansfield Ohio 3 years ago. I bought the extended warranty because figuring it is a truck something will go wrong. When I bought it, the guy who sold me the warranty said everything is covered. Well that being said, this is how they get you. My bluetooth is acting up on my radio, so they said well we can't call the warranty place to see if it is under warranty until we do a $100 diagnostic to see what the problem is. So they charge me a $100 to see if the problem is under warranty? Now if the problem is under warranty my $100 is not charged, but if the part is not then I have to pay the $100. After arguing with these people, this will be the last car I buy from Grahams Automall and the last time I have service done at Grahams Automall. More

Graham Automall: best car dealership in eastern USA Graham Automall 1515 W 4th St, Mansfield, OH 44906 ????? The best car dealership in the eastern USA. If you're looking for the best deal on a new c Graham Automall 1515 W 4th St, Mansfield, OH 44906 ????? The best car dealership in the eastern USA. If you're looking for the best deal on a new car (of just about any make or model" Toyota, Chevy, Hyundai, Cadillac, Ford, Lincoln and more) this is the vehicle super store for you. We drove about 600 miles each way, all the way from NC to OH because of the great deal we obtained on a new Toyota Highlander XLE AWD V6. Dealerships within 100+ miles of us, including all over NC, GA and SC couldn't even come close. When we shared with other dealers the arrangement Graham Automall was making for us, they were thousands of $ higher. One Toyota dealer in NC flat out told us to "get our car somewhere else" (how rude!). Another in Atlanta said they felt like coming along with us on our drive to buy one for themselves (because they were about $6k higher). Let's face it: cars are commodities: same make, model, options. No sense paying more because your local outlets want you to pay them more. If you're healthy enough to make the trip and are a careful driver, you may want to consider Graham. In a few months, I'm going to ask the local Ford outlets about an F150, but I think I know what's going to happen: I'll probably be making another trek up to OH to make that trade. Art Holcomb and Charlie Mills honored the trade-in value they estimated on our trade. No quibbling, no muss, no fuss. We arrived at 4PM and were out the door and driving away in our beautiful new SUV by 6PM. Fastest, simplest car deal of my life. Ask for Charlie Mills: the low-pressure super-salesman who gets you what you want. He's at: 419-677-6206. He works with Art Holcomb to make you the best deal you've ever seen. These guys sell 4,500 vehicles a year. That's 375/month, and 12 to 20 a day. They have such a high volume, they don't have time to bother you with anything but saying "yes!" They'll probably make you as good a deal as they did for me and my family. You'll never know unless you try them. I think you'll be pleasantly surprised that you did. More

GRAHAM IS AWESOME!! This was our second experience (vehicle) with Graham....both were excellent, but our most recent experience was completely over the top! Our sales per This was our second experience (vehicle) with Graham....both were excellent, but our most recent experience was completely over the top! Our sales person (Brian Olney) was not just professional, he was human!! He spent his entire day making our experience and journey wonderful. Of course the finance team and others also made the deal possible, Brain was the one that kept us up to date during the process, sought out and obtained any and all discounts available to us (even a discount via the company I am employed with to which I was completely unaware), and ultimately made sure we had the vehicle we wanted at or near our price point! Graham is a big company, with wonderful employees that provide the "human touch" that is often times lost today. Brian Olney is representative of the outstanding company that is Graham Chevrolet! Brian's attention to detail, passion and overall good spirit have made us a life long customer of Graham's, as well a life long General Motors customer! More

All in All, a Great Experience I had an excellent experience with Grahams. I did a ton of research on which vehicles I wanted and what questions to ask. I arrived and Josh (my sales I had an excellent experience with Grahams. I did a ton of research on which vehicles I wanted and what questions to ask. I arrived and Josh (my salesperson) was friendly and helpful. He put a hold on the car for the night so I could do a little extra research, and he made himself available on Friday (even though it was his day off). I am always suspicious of sales-people as I understand their objective is to sell the vehicle for the highest cost, and mine is obviously to get the best vehicle for the lowest cost. He was more than willing to work with me, and give me information freely. I bought a 2013 Toyota Corolla for $15,000 (out the door cost). I was also able to add an additional warranty (which I was not at all pressured into, just chose to do on my own as this particular model has a history of some issues with interior devices malfunctioning (radio, etc.), and they were able to secure me a significantly lower interest rate than the credit union I usually use for auto financing! Buying vehicles is stressful, and this experience significantly reduced that for me. Additionally, once I drove off the lot with my new car, I noticed some scratching on the roof of the vehicle. I called Josh immediately (after hours on his cell phone which he provided me the number for), and he agreed to discuss the situation with his boss. He called me today (I bought the vehicle Friday, today is Monday), and said they will fix the scratches at no charge to me, this Wednesday. I sincerely appreciate this kind of service! Thank you to the entire team at Grahams for making my experience a positive one! More

Horrible service, lied about repair Scheduled oil change, arrived on time told they were 2 hours behind. Too busy to wait over 2 hrs for 30 min. Oil change. Another time took car in for Scheduled oil change, arrived on time told they were 2 hours behind. Too busy to wait over 2 hrs for 30 min. Oil change. Another time took car in for transmission issue. Tech agreed it wasn't shifting right but nothing they could do since there was no code showing. After arguing they called tech support and found out upgrade in computer was needed. Last time wife took in for oil change was told water pump leaking. Didn't have a drop on garage floor. Told to just finish oil change. 1200 miles later fluid still full and not one drop on floor. Was going to charge almost 700.00 for repair. Do not trust service dept! More

Horrible Service Experience I took my brothers truck into the dealership for an oil change. I was checked in at approximately 2:45 pm and was told that the service appt would tak I took my brothers truck into the dealership for an oil change. I was checked in at approximately 2:45 pm and was told that the service appt would take 45 min. I told Dennis that I would be waiting in the lounge. At 4pm I was still sitting the lounge and returned back to the Service Desk on to be told that the truck had not yet even been started. I called for a ride home, and left the dealership at aprox 4:25pm and could see that the truck was still sitting and hadn't been started. Ironically at 4:50pm we received word that the truck was finished. If a service requires 45 min, how was it finished in about 20?? Was the oil even changed?? I wrote an email to the dealership the day of the awful service, and received a reply the same day stating that the appropriate people would be notified of the problem......that was 4 days ago and they haven't contacted me in any fashion. At this point their apologies mean nothing, we will NEVER return to the dealership for anything. More

My Prius had several concerns after purchased from a previous owner. My car was fixed in a day. I was updated on the status. The cost was acceptable for the problems it had. I was very pleased with previous owner. My car was fixed in a day. I was updated on the status. The cost was acceptable for the problems it had. I was very pleased with the courtesy of all the people I had contact with. When I picked up my car it was washed clean. This is a dealership that must be under new management/ownership over the last 10 or 15 years. They are a remarkable gorup of people and clearly put customer service at the top of their list of priorities. My husband also bought a truck from them in the last month. Had a great trade-in experience with his old truck - and he is a deal-maker. Great place and awesome people! Thank you, Graham Automall! I highly recommend this place for all your vehicle purchase and repairs. More

Steve Manas was very Courteous polite and professional To my wife and I, He wasn't want to talk about it he was want to be about it. He lisoned to what I wanted and didn't wast my time with what he thought . my wife and I, He wasn't want to talk about it he was want to be about it. He lisoned to what I wanted and didn't wast my time with what he thought . He was aggressive in a good way aggressively taking care of me and getting me what I wanted and making sure we were taking care of quickly and very professionally! It was a no hassle experience, no haggling back-and-forth he presented me what he had at the best he could do And from shopping around I knew he was giving me a very good deal! The financing was fast easy and a very pleasant experience as well getting me the best interest rate anyone has offered! A1 in my book thank you More

Very bad experience, the dealer gave me a list of repairs needed that had no bearing on what the actual quality of the car was. Needed a new catalytic converter, lied about it. They said there was no rust, l needed that had no bearing on what the actual quality of the car was. Needed a new catalytic converter, lied about it. They said there was no rust, lie. They said interior electronics were in full working condition, lie. I tried to negotiate a cheaper price and the agent said he would take care of it without offering to reduce the price at all. The shadiest car dealership I've ever seen. More

I visited the Graham Automall Ford Service Department today for an oil change and tire rotation. They were very busy however everyone at the Ford Service department was very friendly and willing to take today for an oil change and tire rotation. They were very busy however everyone at the Ford Service department was very friendly and willing to take the time to answer my questions. Josh and Chelsea both went above and beyond. Josh so kindly printed out a pervious visit's service summary and at check out Chelsea so kindly filled completed "The Works" rebate for me online. I would highly recommend the Ford Service Department at the Graham Automall! More