Grand Junction Chrysler Jeep Dodge

Left car at 9:00 am for 2 recalls. We figured we would be called to pick up the car in a couple hours. At end of day they hadn't finished one of the recalls. Had to leave car overnight. They were unable to c called to pick up the car in a couple hours. At end of day they hadn't finished one of the recalls. Had to leave car overnight. They were unable to complete recall the next day so we picked it up at 5:00 PM. Kaden was great to work with, good communication. More

Called to schedule installation of remote start kit for my Jeep Wrangler. Explained that door had to be unlocked with a key and was told by parts department that they would have to order a special kit for my Jeep Wrangler. Explained that door had to be unlocked with a key and was told by parts department that they would have to order a special kit for that. They called the next day to say kit was in. Scheduled appt in 2 weeks. Dropped Jeep off at scheduled time. 5 hours later they called and said kit was installed but didn’t work since door needed a key to be unlocked. Said they would have parts person review the recording of our phone call and give me a call to reschedule when they got correct kit. Haven’t heard back. Having kit installed elsewhere next week. Disappointed because I have had good service at this dealership before and was expecting the same this time. More

Dealership went above and beyond to find my exact vechile that I wanted and was great about keeping me posted on everything. Sales team was always very happy and helpful. that I wanted and was great about keeping me posted on everything. Sales team was always very happy and helpful. More

I needed warranty work completed on my 2017 Dodge Charger. The service was atrocious. Six visits to get it fixed and I still have one remaining issue left with which they have not contacted me to sch Charger. The service was atrocious. Six visits to get it fixed and I still have one remaining issue left with which they have not contacted me to schedule. I question if dealerships are reimbursed for warranty work and that is why they don't fix it correctly. I cannot believe its the quality of the technicians but rather the culture they are having to work under. I feel they are directed not to fix it and create a new problem that won't be covered under warranty or not fix it and hope it falls out of warranty. More

I have purchased at least 10 vehicles in the past 5 years from this dealership. Most of them work vehicles. I have always been treated with respect and honesty. I will continue to use this dealership for all from this dealership. Most of them work vehicles. I have always been treated with respect and honesty. I will continue to use this dealership for all my vehicle needs. More

Zack listed to all of the issues I was having and addressed each one. I received a very detailed quote beforehand and knew what to expect. addressed each one. I received a very detailed quote beforehand and knew what to expect. More

I had to have a new catalytic converter installed on my Hellcat. Work was done right on estimated time. I was kept informed throughout the process by text messaging. Service reps were friendly and prof Hellcat. Work was done right on estimated time. I was kept informed throughout the process by text messaging. Service reps were friendly and professional. See you next time. More

Thank you so much for a great oil change and check up. Nick was so helpful. I appreciate his professionalism. Thank you. See you again. Nick was so helpful. I appreciate his professionalism. Thank you. See you again. More

Service was timely, complete and fully satisfied with work done. Zack, service associate was very professional. Was able to get a vehicle to drive while my Grand Cherokee was being worked on. work done. Zack, service associate was very professional. Was able to get a vehicle to drive while my Grand Cherokee was being worked on. More

Bought a oil change package from the dealer but it expires before I can use it. Neither the dealer or Chrysler will extend the pre purchased package. It was for my Rubicon and the mileage builds up expires before I can use it. Neither the dealer or Chrysler will extend the pre purchased package. It was for my Rubicon and the mileage builds up slowly so the package will expire before I can use it. Know one told me about an expiration date when I purchased the plan. Complete waste of money no help from dealer at all. Only response from them was call Chrysler. They were no help. More