Grand Kia - Service Center

I completely forgot to update the review here. Update: Improved Experience with Grand Kia, about 6 months ago. After a challenging start with my 2020 Chevy Equinox, I want to provide an up Update: Improved Experience with Grand Kia, about 6 months ago. After a challenging start with my 2020 Chevy Equinox, I want to provide an update on my experience with Grand Kia. Initial Problems: I purchased the vehicle on January 11, 2024, and faced significant issues almost immediately. The check engine light appeared the day after purchase, and despite multiple visits to the dealership, the problem persisted. Service was often slow, communication was poor, and the issues were not effectively resolved. Resolution: After posting a negative review, I was contacted by the dealership, which led to a notable improvement in service. Jim from the service department took a proactive role in addressing and fixing the turbo issues with my vehicle. His efforts, along with support from General Manager Jose, were instrumental in resolving the ongoing problems. They both demonstrated a commitment to customer satisfaction that was previously lacking. Overall Experience: While my initial experience was frustrating, the follow-up service and dedication from Jim and Jose have been positive. Their actions have restored my confidence in Grand Kia. It’s clear they value customer feedback and are willing to go the extra mile to ensure satisfaction. Recommendation: I appreciate the efforts in turning my experience around. For potential customers, I recommend engaging directly with the service team and management to ensure clear communication and effective resolution of any issues. Grand Kia has shown they are capable of delivering quality service when properly addressed. More

Shane does an awesome job and I would definitely recommend coming here. I normally get work done for my vehicle here and if there’s any issue going on with my vehicle they’ve taken great care of it recommend coming here. I normally get work done for my vehicle here and if there’s any issue going on with my vehicle they’ve taken great care of it for me. Thumbs up! More