Grand Motorcars - Kennesaw

Buyer beware this is a horrible company with horrible customer service and employees. Bought a truck from them and it had issues that the management said would be fixed or compensated for. No response customer service and employees. Bought a truck from them and it had issues that the management said would be fixed or compensated for. No response from any management and the salesman Armand is an absolute xxx liar. Do not buy anything from them. More

Do not buy a car from these scam artists. They add on a so called warrenty plan for 3k-4k. that amounts to discount oil changes. Jim the GM is a con man They add on a so called warrenty plan for 3k-4k. that amounts to discount oil changes. Jim the GM is a con man More

Service manger is rude and disrespectful! Unkept promises and customer service doesn’t exist here after the deal is done. At first, we had a great experience with Herb—he was awesome and Unkept promises and customer service doesn’t exist here after the deal is done. At first, we had a great experience with Herb—he was awesome and did everything he could to help us out. Unfortunately, that’s where the good experience ended. After purchasing our Mercedes truck, we got just a mile down the road before realizing the air conditioning didn’t work at all. We immediately turned around and asked for our check back, wanting to cancel the deal. The sales manager, Clay, assured us they would fix the issue and even signed a written agreement to do so. Since then, we’ve had to bring the car back three times for the same issue, which is a major inconvenience as we live over an hour away. The worst part of this experience has been dealing with the service manager, Jose Manuez. Not only has he been extremely rude, but he also flat-out stated that he didn’t care that this situation was causing us stress—even though we have two small children. Instead of taking responsibility, he blamed us for the car not being serviced properly, simply because we arrived at 12 PM instead of 10:30 AM. With a two-year-old and a two-month-old, delays happen—but that shouldn’t be an excuse for poor service. If the issue had been fixed correctly the first time, we wouldn’t have had to keep coming back. To make matters worse, while sitting in the waiting area, we met another customer, Dasia, who is going through the exact same issue with her car. She hasn’t even been able to take it home in two weeks because they won’t fix it. While Herb did his best, a great salesman can only do so much. A dealership is only as good as its service department, and unfortunately, this one has failed completely. The way Jose spoke to us and dismissed our concerns makes it clear that customer service is not a priority here. Unless major changes are made, I cannot recommend purchasing a vehicle from this dealership. More

Dishonest Crooks. I started looking at a 2022 Palisade for my wife. I talked to Nick at the dealership. After asking if the quoted price included all fees, i was I started looking at a 2022 Palisade for my wife. I talked to Nick at the dealership. After asking if the quoted price included all fees, i was informed it did not. The listed price on cargurus.com was $30356, the sales person quoted a price of $29999, plus a $999 doc fee. According to the Georgia Attorney General Consumer Protection Division, it is unlawful to advertise a car price without the doc or dealer fees included. https://consumered.georgia.gov/ask-ed/2024-10-16/dealer-fee-was-not-included-advertised-vehicle-price After I pointed this out, they basically told me i was wrong. I looked at the listing on their site and the listing price had been adjusted to $32999, so more than $2k above what it was listed for when i started the discussion with them. These guys are literal criminals. there are pictures, as proof, with my google review. https://maps.app.goo.gl/FeZvdz2yS1EZZq6c9 More

I purchased a used SUV on Dec 28th. My buying experience was great from start to finish! Rodolfo was kind and personable. A week later I complained of a knocking sound. I could not tell My buying experience was great from start to finish! Rodolfo was kind and personable. A week later I complained of a knocking sound. I could not tell where is was coming from. I brought the car in to have it looked at. No one found anything. Over the next few weeks the knocking noise starting getting worse and louder. I made an appointment to have the service dept take a look. Then the car started vibrating while driving on the Highway. By this time I was able to tell them exactly where the noise was coming from - Rear passenger tire. And of course no warranty on the car which I think they should have covered the cost if needed. Luckily my son is a mechanic. He checked my car out yesterday and discovered all the lug nuts on the wheels were loose. The rear passenger tire was missing a lug nut and the tire would have come off if I drove it another day or two. I reached out to the service center to let them know and no one has gotten back to me. My concern is they are not inspecting the cars before selling. My loose tire could have caused a serious accident and this would have been a major issue. Please do better. Take the time to make sure the cars are safe before selling to a customer. Not much to ask. More

- They charged us an extra $8k+ tax that they're not supposed to. - They charged us $3200 for something called "Grand Care" and told us we're legally required to pay this amount. - They said they woul supposed to. - They charged us $3200 for something called "Grand Care" and told us we're legally required to pay this amount. - They said they would deliver the car on Saturday. They didn't. - They quoted $800 for delivery. Then the price went up to $1000-$1200 - They offered to drive the car, adding an extra 900 miles on it. - When you search for their address, you get a place called Carville, not Grand Motorcars. I'll update my review if and when they fix all these issues More

I rarely give bad reviews, but after giving Grand Motors a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Ke a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Kennesaw to purchase a 2022 Acura MDX my wife found online. During the brief test drive, everything seemed fine. However, once we drove back to Chattanooga, my wife noticed a troubling issue with the brakes--they pulsated whenever she applied them. I tested the vehicle the next day and confirmed the problem. Considering the salesperson claimed the brakes were new, we initially hoped it would resolve itself. Unfortunately, the situation quickly worsened. By Monday, the brake pulsation had become more severe, so we immediately contacted Grand Motors. Their solution? Drive the 103 miles back to the dealership to have their service department--who had already resurfaced the brakes--look at them again. Despite being aware of the issue, they downplayed the danger and insisted the car was safe to drive. This showed a blatant disregard for our safety. We refused to take such a risk and instead took the car to Acura of Chattanooga, where it was found that all four brake rotors had been improperly resurfaced, removing the protective coating and rendering the vehicle unsafe to drive. The repair cost was $1,037.88, which was due to Grand Motors' negligence. Even with this diagnosis from a certified mechanic, Grand Motors continued to deflect responsibility. The salesperson promised that his manager, Sonny, would contact us, but despite multiple follow-ups, we were completely ignored. After weeks of stalling, they finally offered a paltry $210, claiming that's what it would have cost them to fix the issue. This was an insult and a complete failure to take accountability for their unsafe practices. Grand Motors' disregard for safety, poor communication, and lack of professionalism make it clear they care more about cutting costs than the well-being of their customers. Based on this experience, I cannot recommend Grand Motors to anyone.I rarely give bad reviews, but after giving Grand Motors a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Kennesaw to purchase a 2022 Acura MDX my wife found online. During the brief test drive, everything seemed fine. However, once we drove back to Chattanooga, my wife noticed a troubling issue with the brakes--they pulsated whenever she applied them. I tested the vehicle the next day and confirmed the problem. Considering the salesperson claimed the brakes were new, we initially hoped it would resolve itself. Unfortunately, the situation quickly worsened. By Monday, the brake pulsation had become more severe, so we immediately contacted Grand Motors. Their solution? Drive the 103 miles back to the dealership to have their service department--who had already resurfaced the brakes--look at them again. Despite being aware of the issue, they downplayed the danger and insisted the car was safe to drive. This showed a blatant disregard for our safety. We refused to take such a risk and instead took the car to Acura of Chattanooga, where it was found that all four brake rotors had been improperly resurfaced, removing the protective coating and rendering the vehicle unsafe to drive. The repair cost was $1,037.88, which was due to Grand Motors' negligence. Even with this diagnosis from a certified mechanic, Grand Motors continued to deflect responsibility. The salesperson promised that his manager, Sonny, would contact us, but despite multiple follow-ups, we were completely ignored. After weeks of stalling, they finally offered a paltry $210, claiming that's what it would have cost them to fix the issue. This was an insult and a complete failure to take accountability for their unsafe practices. More

I purchased a car from Grand Motors in Kennesaw on January 20th. Initially, I was pleased with my purchase, but my experience has since soured significantly. During the purchase, my salesperson, Jo January 20th. Initially, I was pleased with my purchase, but my experience has since soured significantly. During the purchase, my salesperson, Joshua, offered me a deal of paying $800 a month for the Mercedes. However, once we got into the advisement room with the financial people, the monthly payment unexpectedly increased to $1,291. This was tremendously different from what I had agreed upon, but I was already excited and accepted it. On the day of purchase, the battery was in critical condition and a tire error was showing. Joshua assured me that it just needed to be driven around a bit. However, they ultimately had to replace the battery, which took weeks to schedule because they were “so busy.” Additionally, the tire issue, which Joshua said just needed a little air because the car had been sitting in the showroom, turned out to be much more severe. All four tires were bad and dry-rotted. As of today, May 28th, I have already encountered numerous other issues. Last week, I took my car for service at Mercedes and was shocked by the findings. I was informed that I already needed an oil change, despite having the car for only a few months. Additionally, both rear tires are bald and need replacing. Even more concerning, I need new spark plugs, new brakes, and new rotors because my current brakes are metal to metal. On top of all this, my air conditioning went out today, and it's not a freon issue or anything simple. Every time I called for assistance, I was told that it’s just wear and tear. After only four months? Seriously?? They mentioned that I purchased the highest warranty and could take it to any luxury service place to fix my air conditioning, but at this point, there have been no call backs or anything. They clearly don’t care. This level of wear and tear on a recently purchased vehicle is unacceptable. I expected a much higher standard from Grand Motors. It’s clear that the car was not properly serviced or inspected before being sold. This experience has been incredibly frustrating and disappointing. I would caution anyone considering buying a car from Grand Motors to think twice and ensure they thoroughly check the vehicle before purchase. More

OK, I usually don't leave reviews unless I think it helps a buyer make a purchase decision, or the seller achieve the recognition they deserve. In this case, it will be the earlier and not the later. Buyers a buyer make a purchase decision, or the seller achieve the recognition they deserve. In this case, it will be the earlier and not the later. Buyers beware! I have given these guys a chance to make good, but I got no response. I flew in from out of state to purchase a vehicle that appeared to be in great shape in the photos. Was ensured everything was copacetic, and that the dealer performs a 140-point mechanical inspection before used vehicles get listed for sale. There wouldn't be any issues, I was told. Once I made it to the dealer, after a crappy flight and a one and a half hour Lyft ride, I got to see the car. I must be honest, the car looked good, paint was OK interior nice and clean for its age. However, on the test drive I realized the engine wasn't running right, some of the switches weren't functional, such as the mirror adjuster switch, pass window switch, etc. The vehicle had a loud audible clunk in the rear right as well! Trunk and hood struts were gone too. Regardless, I had asked for some money back, since the car was not as advertised but got nothing. I was caught between a rock and a hard place; all rental shops were closed, and I decided to take the car. Stopped for lunch and after 5 miles of driving the CEL came on together with a bunch of other lights. We limped home the thousand or so miles and then I took the vehicle to the mechanic to get it sorted. The worst part here is that Grand Motorcars used a OBD reader to erase the codes that the vehicle presented, so that they could charge as much as they could for the vehicle and present it as trouble free. In the end, I ended up spending hundreds to get the car proper, and I still have to figure out the issue with the rear suspension. I called them and asked for some form of compensation, but once you sign on the dotted line, you're f*****. All who shop there, make sure you get the cars checked by independent mechanics before you purchase. My understanding is that the vehicles come from auction lots, and they all have some sort of problem regardless. I hope Grand Motorcars come to their senses. My first and only impression is that the owner and the managers are unscrupulous people who only look out for the bottom line. What a f****** shame. More

Hello, on Thursday 28 of December I contacted them to ask several preliminary questions about their 2018 Lexus and AJ was aggravated answering them. I told him before I drive 3hours 38 minutes to Georgia fro several preliminary questions about their 2018 Lexus and AJ was aggravated answering them. I told him before I drive 3hours 38 minutes to Georgia from Knoxville Tn to purchase this that I had 3-4 more questions and I asked him if he had time right then to answer them to which his reply was a stern NO! He paused then asked if he could Call me back in which I said yes. Did not call back so I contacted the Lexus dealer in Atlanta and went there on December 29 to purchase one of their Lexus vehicles. I am extremely dissatisfied and disappointed with the manner I was treated from Grand Motorcars. More