Grand Motorcars - Kennesaw

If you are planning to purchase a car from this dealership or have recently done so, please read this review to the end. I've condensed it, but if you need all the details, contact me. I live in dealership or have recently done so, please read this review to the end. I've condensed it, but if you need all the details, contact me. I live in North Carolina and was looking to trade my car for a 2024 Cadillac Lyriq (Electric car). I had previously purchased two vehicles from Carvana, which offers a smooth purchase process with delivery in four days or less. As a member of Legal Shield, I received an email on July 27, 2025, featuring various perks, including car purchases. I found a silver Cadillac Lyriq that I liked and contacted the dealership in Georgia, Kennesaw Dealership. They agreed to honor the quoted price, which included discounts for Legal Shield members and a promotion. Raeshawn, my salesperson, assured me they would ship the car to me. I wanted to trade my 2020 Lexus RX 350 for the Cadillac Lyriq Luxury 3. Raeshawn asked me to get my car appraised at CarMax, but the offer was $2,000 less than Carvana's. Despite my disappointment, I proceeded with the purchase and was transferred to the Finance Manager, Marlon. I wired $5,000 as a down payment and completed all required forms by the deadlines. After the deal was finalized on July 28, 2025, communication became sparse. I had to initiate updates, and Marlon warned that canceling the deal would forfeit my deposit. On August 5, I was informed that the deal was funded, and Raeshawn arranged for a driver to deliver the car. The driver actually drove my car to me. It's an electric car, and he delivered it with only 66 miles in range. The car arrived on August 7, 2025, but had some issues: crumbs and a ketchup packet inside, a low charge level, and a broken button on the dash. The aftermarket charger only charged 1 mile per hour! I contacted Raeshawn about these issues and inquired about the tags for my Lexus. The driver who delivered my car didn't bring tags to put on my Lexus RX350 that I traded in. He asked if I could let him keep the tags on the car, and the tags would be mailed back to me. After several attempts to reach Raeshawn inquiring about my tags, I received several AI-generated responses. I contacted Marlon, the finance manager, after a week of no response from Raeshawn. They lost the tags to my Lexus!!! I had to go to the DMV here and report the tags as lost!!! I then inquired about the tags for my Cadillac that were due to expire on 09/12/2025. Marlon told me to Google the store number and get someone else to help me. Eventually, I spoke with Teresa from Corporate, who was extremely helpful. She discovered that my tag registration had not been completed and filed the necessary paperwork. She also found that my Lexus trade-in had not been processed, causing me to make 2 payments on the Lexus and make the first payment on my new car. I was making payments on both cars! Marlon later informed me that the DMV rejected my tags due to a shortfall of $850 he failed to collect! Ms. Teresa had already submitted the paperwork, so I didn't provide the card information requested by Marlon to collect the $850.00 and resubmit the tag registration, with only 2 days left until my temporary tags expired. After all the issues I encountered, I reviewed my contract again. Upon reviewing my contract, I found two charges I didn't agree to: CARCO Gap and Assurant RA Appearance Protection for almost $4,000.00. Marlon claimed I had negotiated the Appearance Protection with Raeshawn, which was untrue. Attempts to reach a manager at Kennesaw Grand Motor Cars to discuss removing the Appearance Protection item were unsuccessful. Hubert Ford's mailbox is full, so I could not leave a message. Called back and left a number for him to return a call, but to no avail. The Kennesaw office seems to brush you off if you are not calling to buy a car! In conclusion, if you are considering buying a car online, be cautious. If you need assistance, I hope you find someone as help More

Horrible customer service! Will never go to this dealership again! Beware. Very rude, horrible communication Will never go to this dealership again! Beware. Very rude, horrible communication More

I purchased a car from this business in early July and financed it. Financing stated they would pay the state sales taxes and register and mail me my license plate tags. I drove almost 4 hours to get to t financed it. Financing stated they would pay the state sales taxes and register and mail me my license plate tags. I drove almost 4 hours to get to this dealership because they had the vehicle I wanted. About 10 days later I recieved a message from the county I live in that the taxes they paid was short about $550. I emailed the dealership many times and called as well. Jim Collins stated he would look into it but now I cannot get them to respond after many attempts. The temprary tag was about to expire, so again I contacted them and Jim Collins stated he would FedEx me a new temporary tag until my tags arrive. I requested a tracking number for FedEx, still with no response from Jim. It has still not arrived. Again I cannot get them to respond. Now I have expired temporary tags and the taxes not completely paid. I am a single mother on a budget. Please have them finish what they said they would do when I signed the contract. Shelby Weakley More

Buyer beware this is a horrible company with horrible customer service and employees. Bought a truck from them and it had issues that the management said would be fixed or compensated for. No response customer service and employees. Bought a truck from them and it had issues that the management said would be fixed or compensated for. No response from any management and the salesman Armand is an absolute xxx liar. Do not buy anything from them. More

Do not buy a car from these scam artists. They add on a so called warrenty plan for 3k-4k. that amounts to discount oil changes. Jim the GM is a con man They add on a so called warrenty plan for 3k-4k. that amounts to discount oil changes. Jim the GM is a con man More

Service manger is rude and disrespectful! Unkept promises and customer service doesn’t exist here after the deal is done. At first, we had a great experience with Herb—he was awesome and Unkept promises and customer service doesn’t exist here after the deal is done. At first, we had a great experience with Herb—he was awesome and did everything he could to help us out. Unfortunately, that’s where the good experience ended. After purchasing our Mercedes truck, we got just a mile down the road before realizing the air conditioning didn’t work at all. We immediately turned around and asked for our check back, wanting to cancel the deal. The sales manager, Clay, assured us they would fix the issue and even signed a written agreement to do so. Since then, we’ve had to bring the car back three times for the same issue, which is a major inconvenience as we live over an hour away. The worst part of this experience has been dealing with the service manager, Jose Manuez. Not only has he been extremely rude, but he also flat-out stated that he didn’t care that this situation was causing us stress—even though we have two small children. Instead of taking responsibility, he blamed us for the car not being serviced properly, simply because we arrived at 12 PM instead of 10:30 AM. With a two-year-old and a two-month-old, delays happen—but that shouldn’t be an excuse for poor service. If the issue had been fixed correctly the first time, we wouldn’t have had to keep coming back. To make matters worse, while sitting in the waiting area, we met another customer, Dasia, who is going through the exact same issue with her car. She hasn’t even been able to take it home in two weeks because they won’t fix it. While Herb did his best, a great salesman can only do so much. A dealership is only as good as its service department, and unfortunately, this one has failed completely. The way Jose spoke to us and dismissed our concerns makes it clear that customer service is not a priority here. Unless major changes are made, I cannot recommend purchasing a vehicle from this dealership. More

I purchased a used SUV on Dec 28th. My buying experience was great from start to finish! Rodolfo was kind and personable. A week later I complained of a knocking sound. I could not tell My buying experience was great from start to finish! Rodolfo was kind and personable. A week later I complained of a knocking sound. I could not tell where is was coming from. I brought the car in to have it looked at. No one found anything. Over the next few weeks the knocking noise starting getting worse and louder. I made an appointment to have the service dept take a look. Then the car started vibrating while driving on the Highway. By this time I was able to tell them exactly where the noise was coming from - Rear passenger tire. And of course no warranty on the car which I think they should have covered the cost if needed. Luckily my son is a mechanic. He checked my car out yesterday and discovered all the lug nuts on the wheels were loose. The rear passenger tire was missing a lug nut and the tire would have come off if I drove it another day or two. I reached out to the service center to let them know and no one has gotten back to me. My concern is they are not inspecting the cars before selling. My loose tire could have caused a serious accident and this would have been a major issue. Please do better. Take the time to make sure the cars are safe before selling to a customer. Not much to ask. More

- They charged us an extra $8k+ tax that they're not supposed to. - They charged us $3200 for something called "Grand Care" and told us we're legally required to pay this amount. - They said they woul supposed to. - They charged us $3200 for something called "Grand Care" and told us we're legally required to pay this amount. - They said they would deliver the car on Saturday. They didn't. - They quoted $800 for delivery. Then the price went up to $1000-$1200 - They offered to drive the car, adding an extra 900 miles on it. - When you search for their address, you get a place called Carville, not Grand Motorcars. I'll update my review if and when they fix all these issues More

I rarely give bad reviews, but after giving Grand Motors a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Ke a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Kennesaw to purchase a 2022 Acura MDX my wife found online. During the brief test drive, everything seemed fine. However, once we drove back to Chattanooga, my wife noticed a troubling issue with the brakes--they pulsated whenever she applied them. I tested the vehicle the next day and confirmed the problem. Considering the salesperson claimed the brakes were new, we initially hoped it would resolve itself. Unfortunately, the situation quickly worsened. By Monday, the brake pulsation had become more severe, so we immediately contacted Grand Motors. Their solution? Drive the 103 miles back to the dealership to have their service department--who had already resurfaced the brakes--look at them again. Despite being aware of the issue, they downplayed the danger and insisted the car was safe to drive. This showed a blatant disregard for our safety. We refused to take such a risk and instead took the car to Acura of Chattanooga, where it was found that all four brake rotors had been improperly resurfaced, removing the protective coating and rendering the vehicle unsafe to drive. The repair cost was $1,037.88, which was due to Grand Motors' negligence. Even with this diagnosis from a certified mechanic, Grand Motors continued to deflect responsibility. The salesperson promised that his manager, Sonny, would contact us, but despite multiple follow-ups, we were completely ignored. After weeks of stalling, they finally offered a paltry $210, claiming that's what it would have cost them to fix the issue. This was an insult and a complete failure to take accountability for their unsafe practices. Grand Motors' disregard for safety, poor communication, and lack of professionalism make it clear they care more about cutting costs than the well-being of their customers. Based on this experience, I cannot recommend Grand Motors to anyone.I rarely give bad reviews, but after giving Grand Motors a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Kennesaw to purchase a 2022 Acura MDX my wife found online. During the brief test drive, everything seemed fine. However, once we drove back to Chattanooga, my wife noticed a troubling issue with the brakes--they pulsated whenever she applied them. I tested the vehicle the next day and confirmed the problem. Considering the salesperson claimed the brakes were new, we initially hoped it would resolve itself. Unfortunately, the situation quickly worsened. By Monday, the brake pulsation had become more severe, so we immediately contacted Grand Motors. Their solution? Drive the 103 miles back to the dealership to have their service department--who had already resurfaced the brakes--look at them again. Despite being aware of the issue, they downplayed the danger and insisted the car was safe to drive. This showed a blatant disregard for our safety. We refused to take such a risk and instead took the car to Acura of Chattanooga, where it was found that all four brake rotors had been improperly resurfaced, removing the protective coating and rendering the vehicle unsafe to drive. The repair cost was $1,037.88, which was due to Grand Motors' negligence. Even with this diagnosis from a certified mechanic, Grand Motors continued to deflect responsibility. The salesperson promised that his manager, Sonny, would contact us, but despite multiple follow-ups, we were completely ignored. After weeks of stalling, they finally offered a paltry $210, claiming that's what it would have cost them to fix the issue. This was an insult and a complete failure to take accountability for their unsafe practices. More

I purchased a car from Grand Motors in Kennesaw on January 20th. Initially, I was pleased with my purchase, but my experience has since soured significantly. During the purchase, my salesperson, Jo January 20th. Initially, I was pleased with my purchase, but my experience has since soured significantly. During the purchase, my salesperson, Joshua, offered me a deal of paying $800 a month for the Mercedes. However, once we got into the advisement room with the financial people, the monthly payment unexpectedly increased to $1,291. This was tremendously different from what I had agreed upon, but I was already excited and accepted it. On the day of purchase, the battery was in critical condition and a tire error was showing. Joshua assured me that it just needed to be driven around a bit. However, they ultimately had to replace the battery, which took weeks to schedule because they were “so busy.” Additionally, the tire issue, which Joshua said just needed a little air because the car had been sitting in the showroom, turned out to be much more severe. All four tires were bad and dry-rotted. As of today, May 28th, I have already encountered numerous other issues. Last week, I took my car for service at Mercedes and was shocked by the findings. I was informed that I already needed an oil change, despite having the car for only a few months. Additionally, both rear tires are bald and need replacing. Even more concerning, I need new spark plugs, new brakes, and new rotors because my current brakes are metal to metal. On top of all this, my air conditioning went out today, and it's not a freon issue or anything simple. Every time I called for assistance, I was told that it’s just wear and tear. After only four months? Seriously?? They mentioned that I purchased the highest warranty and could take it to any luxury service place to fix my air conditioning, but at this point, there have been no call backs or anything. They clearly don’t care. This level of wear and tear on a recently purchased vehicle is unacceptable. I expected a much higher standard from Grand Motors. It’s clear that the car was not properly serviced or inspected before being sold. This experience has been incredibly frustrating and disappointing. I would caution anyone considering buying a car from Grand Motors to think twice and ensure they thoroughly check the vehicle before purchase. More