Grand Motorcars - Kennesaw

I am noticing a theme with this dealership and it's that you have to beg them to do their jobs. This was by far the worst experience I've had at a dealership especially being a long-distance buyer. My sales you have to beg them to do their jobs. This was by far the worst experience I've had at a dealership especially being a long-distance buyer. My sales associate never told me the vehicle had been in a severe accident and was nearly totaled. They also told me the vehicle would be towed to be delivered. Come to find out, they drove the vehicle to my house adding almost 300 miles to the vehicle which was never disclosed. The car broke down on me less than a week after I purchased it. When I inquired about the car’s issues, the dealership told me I owned the car and they didn’t care what happened once it left their lot. They have been outrageously rude to me since then; not helping me at all. They also lied saying the extended warranty was an added on factory warranty to the vehicle. They charged me for the warranty and will not help me cancel the warranty at all even though I’ve been trying for weeks. In fact, it’s almost impossible to get them to answer the phone. On to finance, the man didn't explain any of the papers while we were signing. It was extremely rushed and when I asked why the car ended up being more than asking price after I put 15k down, he had no answers. I went to another dealership to get clarification after the fact. Like I said, I have since been calling the finance person to remove the extended warranty after deciding I don't want it, and it's like begging all over again. Long story short, do NOT use this dealership if you can help it and if they say ANYTHING about a factory warranty, read carefully about the thousands of dollar charge. More

My wife and I came from out of town to purchase a car the sales person was great however upon expecting the car we notice a big screwing the rear tire so they state they would replace it I left that deal the sales person was great however upon expecting the car we notice a big screwing the rear tire so they state they would replace it I left that dealership with with 4 mismatched tires te tire they replaced had a manufacturer date of 2005 dry rotten they other rear tire was completely bald manufacturer date 2018 dry rotten two mismatched tires so worn down on inside no tread but said they put each car through a through inspection I even ofto pay for half the cost of 4 tires they refused also they told me it would have gas in it I got in to leave light on empty I'm filling a formal complaint this is an unsafe practice they also stated they only put used tires an parts on there cars More

Great staff, great customer service, and great inventory of luxury vehicles. I’m very pleased with my 5 Series BMW I bought from there. of luxury vehicles. I’m very pleased with my 5 Series BMW I bought from there. More

Came by after contemplating changing vehicles for a few different reasons. I worked with Tim who is newer to this location but very experienced in the industry. He was patient and really helped me make the different reasons. I worked with Tim who is newer to this location but very experienced in the industry. He was patient and really helped me make the best decision for me. He showed me some great options and I found exactly what I was looking for. I never felt over pressured and the whole process was really comfortable. Definitely a great experience thanks to him! More

Working with Tim was awesome! He is attentive, knowledgeable and so helpful! Thanks for everything to get me into my perfect car! I love it! ❤ knowledgeable and so helpful! Thanks for everything to get me into my perfect car! I love it! ❤ More

I was threatened by Chris in finance. He is very dangerous. I was talked to like a dog.. which I wouldn’t even talk to with such vulgar language. PLEASE STEER CLEAR!!! dangerous. I was talked to like a dog.. which I wouldn’t even talk to with such vulgar language. PLEASE STEER CLEAR!!! More

I am reluctantly writing this review. I will begin with, the sales person I dealt with (Josh) was the absolute worst and irresponsible car salesperson i've ever dealt with. Between not returning calls, to s the sales person I dealt with (Josh) was the absolute worst and irresponsible car salesperson i've ever dealt with. Between not returning calls, to seemingly avoiding calls (It got to the point where I had to block my number prior to dialing this company) I've never been treated this poorly. Actually all of the personnel i've worked with were not up to par. I received great attention prior to purchase however after I signed, they almost completely ignored me. There were a couple of things I was told they'd address and fix on my used car purchase which were not done. This is why I ought to have had them written on paper prior to signing/purchasing. I was offered a loaner car which was a 2004 lexus with 280K miles on it and they wanted me to sign a paper saying I was responsible if anything happened to the car. I.E. alternator, and so on. It took me more than a month to receive any real service to repair the scratches on the car promised to be repaired. Some of these scratches were eventually taken care of....... I purchased this car with the understanding (Carfax report) that there were no accidents with the vehicle. The Carfax report was clean however soon I noticed that the car had in fact been in an accident on the drivers side door. I asked them to fix this and they verbally said they'd fix the door. They never fixed it and to this day are ignoring my please to repair it.......I have never once (and i'm in my 60's) dealt with a car dealership that blatantly ignored after purchase customers....... I took it to a manager (Carl) and he asked me to call him and he'll give me a disposition on what they can do to fix the issue. I've been calling and calling him to no avail. Again, anyone who purchases from this dealership must be aware of what I am writing. More