***Subaru grand prix is either a mess or a scam. The GM made it seem like the latter****
This is my experience at Subaru Grand Prix - I was originally in for a winter tire changeover and an oil change. I brought in winter tires to be put on the existing wheels.
I notice 2 days later that the tires on the car are not winter tires. The tech never put on winter tires so it was a mount and balance of the same tires already on the car. I return to have them put on the correct tires, and I'm told by 2 service advisors that when I came in the first time I already had winter tires on. So fine, let's say I'm wrong and did bring my car in with winter tires already on. I made certain to specify exactly what I wanted on multiple occasions. If service was aware that I already had winter tires on why would they not call to confirm the situation with me? And if they actively chose not to call then they were looking to take my money for an incorrect service. Either way, they approached the situation incorrectly.
I bring the car in within 15 minutes of service opening and I'm told it will take an hour to change to the winter tires. 2 hours later and they still aren't done. It takes them 3 hours to change tires. Fine. Forget the extended wait. I pick up my car and my front tire is making a clacking noise from metal ( a noise a nail in a tire would make) immediately upon leaving. I stop & look and its wheel weights! Why are wheel weights on a tire? I take it back and tell them they need to take the weights off. Fine. I leave and call the GM to ask him to review whatever the tech is doing, but he is completely disinterested in my story of having to return multiple times for tires.
Based on my experience I WOULD NOT tell anyone to go here if they cant even put tires on correctly and wont take the time to check a car. I was over promised and sold on bs. No one at the dealership could even own up to making a mistake. The amount of time it took to fix the issue was excessive and tells me their work isnt their word and not a priority. Their customers are not a priority.
The takeaway? Take your car somewhere else.