Grand Prix Subaru

I came to Grand Prix Subaru after leaving another Subaru dealership feeling frazzled and confused. My sales rep seemed totally disinterested in answering any of my questions. Although I was the only custo dealership feeling frazzled and confused. My sales rep seemed totally disinterested in answering any of my questions. Although I was the only customer there, he seemed as though he was too busy to help me and was annoyed that I didn't want to buy a car off of their lot. I had a completely opposite experience at Grand Prix Subaru. I was greeted at the door with smiles and hellos by a pleasant girl (I didn't get her name) and by two managers. I was quickly introduced to my sales representative Jamie Borack. I can not say enough nice things about her. She was friendly, knowledgable, and was interested in finding me exactly what I wanted. Jamie and her manager Jayson Schrager quickly located the exact car I was looking for and the GM Dan Ross worked diligently to get get me the best deal for my car. Dan called me twice to let me know the status of my car. Once to say they made a deal, and the next to let me know my car was on its way from NJ for me. Not only was I extremely happy with the service I received, but they made me feel like my business was important to them. They also followed up to make sure I was completely happy with my purchase. I honestly couldn't be happier with my entire experience at Grand Prix Subaru & of course I love my Subaru! More

Outstanding customer service. All of my issues and concerns were handled with the utmost professionalism. Allen was extremely curteous and accommodating. A great customer service experience overall. concerns were handled with the utmost professionalism. Allen was extremely curteous and accommodating. A great customer service experience overall. More

I came to Grand Prix Subaru interested in getting a 2014 subaru wrx.Jamie Borack was my sales consultant, she was very friendly and immediately made me feel very comfortable. She did an excellent job of sho subaru wrx.Jamie Borack was my sales consultant, she was very friendly and immediately made me feel very comfortable. She did an excellent job of showing me the vehicle and explaining all the features and options. Shortly after i met Jayson Schrager the sales manager. He was very out going and friendly, made me feel like ive known him for years. He did a great job of helping me with my trade in vehicle and paperwork. Lastly i sat down with Jenna Donnelly to go over the financing and warranties. She did an excellent job explaining all the available options and helping me decide which were best for me. My overall experience here has been a complete pleasure. Everyone i met with was very friendly and helpful, i highly recommend this dealership to anyone in the market for a new or used car! More

I walked into this dealer looking at a new BRZ and WRX. George was the one that "helped" me. After sitting in both the BRZ & WRX, he told me i wasn't allowed to test drive either car. He said it was agains George was the one that "helped" me. After sitting in both the BRZ & WRX, he told me i wasn't allowed to test drive either car. He said it was against their policy. This is total BS. How can you not let someone test drive a car before they buy it? If he didn't think i was serious he could have asked for a deposit or some other way of proving my seriousness. Maybe it's because I am relatively young (24). Ive bought a car from mercedes, bmw, honda, & Lotus. I have NEVER been rejected a test drive. I will never go back to this dealership! More

Nichole's friendly, helpful manner was surpassed only by her knowledge of the product. She answered questions even after we left with our new car. by her knowledge of the product. She answered questions even after we left with our new car. More

Best place to purchase and maintain your Subaru! Great experience from day one. Every service appointment has been completed with the utmost of care, but Assistant Service Manager Raymond Voesack went abo experience from day one. Every service appointment has been completed with the utmost of care, but Assistant Service Manager Raymond Voesack went above and beyond during my last visit. My windshield wiper stopped working in this horrible weather we've been having. Upon my arrival on a very busy Saturday morning, Raymond Voesack came right out to my car and fixed it - free of charge! Apparently it was just a loose bolt. I was in and out in less than 10 minutes. Thanks so much, Raymond!! More

I was greeted by Paul Perrotta and asked to see a new Legacy. After carefully listening to me, Paul suggested a certified pre-owned Legacy to save money and still get a much lower mileage car. I agreed Legacy. After carefully listening to me, Paul suggested a certified pre-owned Legacy to save money and still get a much lower mileage car. I agreed and was thrilled with my selection. Paul helped me from start to finish. I picked up my newer Legacy that same day. Thanks again for all your help. More

Everyone was extremely helpful and accommodating. They were a pleasure to do business with. I will definitely recommend this dealership to my friends and family were a pleasure to do business with. I will definitely recommend this dealership to my friends and family More

Just had my 5th visit to Grand Prix Subaru to get an oil change and an inspection and, as usual, I was in and out quickly without an appointment with no issues. From my 4 other visits (2 oil changes, 1 reg change and an inspection and, as usual, I was in and out quickly without an appointment with no issues. From my 4 other visits (2 oil changes, 1 regular service interval and a set of winter tires), they really care about their service and always follow up for feedback. Definitely the most pleasant car service dept. that I have ever dealt with. I will keep using them for the life of the car. More

Your dealership has an interest in hearing feedback from customers, as evidenced by follow-up telephone calls, emails, and general correspondence by USPO. I appreciate the interest to be sure. I did meet customers, as evidenced by follow-up telephone calls, emails, and general correspondence by USPO. I appreciate the interest to be sure. I did meet Dan Ross after the purchase of my vehicle. He said he appreciated my business, and to remember him in the future if I needed assistance at the dealership. I did send a letter to Dan Ross a couple of weeks ago, stating a couple of recommendations I had and the concern visiting the Service Department, after scheduling a specific appointment for a specific job. Since Grand Prix has the reputation of reaching out to their customers, I am surprised I did not receive a reply to my letter in kind. Maybe Mr. Ross's reply was lost in the mail. These "little things" mean a lot to me, and it reflects the basic feelings of the dealership I believe Only Mr. Ross and I had this communication. It wasn't published in Newsday, or a part of a mass advertising campaign. It was just a letter with a couple of considerations between two grown adults, which I thought needed a response in a return letter. Needless to say I was disappointed. I had hoped Mr. Ross knew the importance of a private thought which was made AFTER the sale. More