Grand Prix Subaru

The service manager never called me after the sales associate promised he would. Our 2012 forester is a dud and I believe they knew it was when they sold it to us last November. The car has 26 k on it associate promised he would. Our 2012 forester is a dud and I believe they knew it was when they sold it to us last November. The car has 26 k on it and doesnt run right. Sometimes it doesn't even start but service can't seem to find anything wrong with it...of course. So we make our monthly payments of $474 and know that we got tricked. Also received a letter from Grand Prix general manager telling us we could come in and trade in our 2012 Forester and they would pay 2500 over the value, they proceeded to tell us that "it's just not a good deal for us to buy this car back" and sent us on our merry way. I still have that letter in my possession and am debating and toying with what I will be doing with it. No thank you Grand Prix! I WILL NOT Be buying another car from you again - EVER! Update!!! After speaking with the manager Dan Ross a number of times we came to an agreement and my husband and I ended up purchasing a new car. We are happy that we were able to come to an agreement and as always Joe was extremely helpful, kind and understanding. I do appreciate that Dan, the manager, tried very hard to make sure I left from there a happy costumer. Our car was purchased back for a pretty low price and the new car was sold to us at a very high price but business is business and there is very little anyone can do about that. Overall we are satisfied and hope that our new car will last a long time. More

Roy is the most genuine, sincere, pleasant salesman I've ever dealt with. Right from the start, he shows that he is there for you, in any helpful way he can. A very knowledgeable and patient man, he an I've ever dealt with. Right from the start, he shows that he is there for you, in any helpful way he can. A very knowledgeable and patient man, he answered all and every question I had. Thank you for everything, Roy! More

I'm sixty one years old and I've never experience any business that went out of their way to make their customer Happy. They gave me some extra accessories offered coffee ,bagels etc. They detailed any business that went out of their way to make their customer Happy. They gave me some extra accessories offered coffee ,bagels etc. They detailed the vehicle and gave me a little extra on my trade in. I'm going to recommend Gran Prix Subaru to all my friends. By the way, I drove from Queens because I saw their Ratings on this site prior to going to this dealership. Thanks A++++++++++++++ More

This is my second Subaru leased from Grand Prix and I cannot say enough good things about them. Nichole Mckinney has been outstanding to deal with on both occasions . She got me the car I needed , She go cannot say enough good things about them. Nichole Mckinney has been outstanding to deal with on both occasions . She got me the car I needed , She got me the price within my budget . I needed to get out of my 1st lease a bit early due to the fact that my husband became disabled , and could not get in and out of the outback that I had. I asked if the new forester was bigger. She took the time to give me all the measurements, asked me to bring the wheel chair over so that we could see if it fit in the trunk of the Forester, re- measured the passenger side to be sure he could easily get into it. I was so pleased and grateful that someone would go to all this trouble to help me. She is an asset to this dealership. Nichole also introduced me to her manager Allen Nejelski who was very gracious and advised me to call if there was anything he could help me with. Nichole also introduced me to Arnie Price the finance director who also was very gracious and informative. It was such a pleasure to deal with all of them. We love our new Forester, my 6'1 disabled husband gets in an out of it easily with my help and all is well. I have recommended this dealership to several people and will continue to do so. Sincerely Mrs. M. Barwick More

I had the absolute pleasure, which I wasn't expecting, in leasing a brand new Subaru forester 2014 from Grand Prix Subaru. It'd been years since I've had to "deal" with a dealership, and Jenna expecting, in leasing a brand new Subaru forester 2014 from Grand Prix Subaru. It'd been years since I've had to "deal" with a dealership, and Jenna and team were both professional and courteous. I called for a quote and was met with a responsive call back, the best price, super nice and down to earth salesperson, Jenna Donnelly. She beat all other quotes I had received, but also insured the quote she gave me was the one she'd honor. Upon going to the dealership, she patiently walked us through 4 different forester models, showing us interiors since we couldn't seem to find a black leather interior. When they didn't have the color/trim I wanted in stock she and her sales manager insured me that they would find it and they did in less that 24 hours. I told her not to run my credit until we secured the car I wanted and she didn't. Jenna was a great salesperson, transparent, responsive and on top of all details as we discussed. When she said she would honor what she originally quoted me, she was completely truthful and stuck to her word. I was nervous through the whole process, expecting to be surprised by hidden fees or being upsold – which never once happened. In fact I got a ton of perks and additions as well as a lot of free services through their awesome VIP program which helps to ensure my car is up to it's highest performance levels. Jenna took the time to explain everything to me which gave me a lot of confidence and trust in her. She even offered to sit with me when meeting with the finance department (Arnie who was also great and not forceful, but kind and personable). She called the insurance company for me, put the plates on the car, sat with me in the car explaining every detail. When her entry to change the clock wasn't working an associate came over and adjusted it in a flash. I also met a few of the service guys. It seems like a family there, and now I feel a part of it as well. I felt totally 100% taken care of the entire process. I can't say enough great things about this dealership, and am excited to go back for service! So far, my first Subaru experience has been wonderful and I love my forester so far! if you are considering a Subaru, do yourself a favor, and go see the fine folks at Grand Prix! You will be happy you did. More

I've had the pleasure of having Raymond Voesack as my I've had the pleasure of having Raymond Voesack as my Service Advisor on many occasions over the past years. Each time I've dealt with Raymond, I fou I've had the pleasure of having Raymond Voesack as my Service Advisor on many occasions over the past years. Each time I've dealt with Raymond, I found him to be a very professional, concerned and effective Advisor. My service work has been routine in nature, but Raymond addresses my issues as if they were of a critical nature. He's like the doctor who wants to stop the bleeding before it results in a loss of life. His mantra is, tell me what you feel or hear, he'll then follow up with questions or a brief explanation as to possibilities to determine if we're on the same page before writing up the RO. This is very reassuring, as I've seen Raymond interface with other customers, especially the elderly or those who have stated they're not technical with the same approach. Thanks Raymond for your service and always letting me feel as if I'm your only customer or this is the car your mom will be driving after it leaves Grand Prix. More

my husband and i bought our subarau outback 11 years ago from grand prix subarau. we looked around for other deanships, but no one was as knowledge or honest as these these guys. we have always taken our ca from grand prix subarau. we looked around for other deanships, but no one was as knowledge or honest as these these guys. we have always taken our car here to be serviced and their professionalism is just stellar. we just had some major work done on our car's engine and ray voesack and his team were fantastic. ray went above and beyond the call of duty to make sure our car was fixed and we were happy. even geico our insurance company was amazed at the car's detailed maintenance records and ray's attentiveness to our problem. when the time comes (which we hope is a long way away) and we need to buy another car we will come back to grand prix and buy a subaru and we will continuing having ray as our maintenance point man. - jane and howard - another happy subaru family More

Working with Roy was a very pleasant experience.He was very patient,knowledgeable,spent a lot of time with us,and answered all our questions,and worked with us to get the car that we wanted.Robert was str very patient,knowledgeable,spent a lot of time with us,and answered all our questions,and worked with us to get the car that we wanted.Robert was straightforward,and beat the price from another dealer.Adam was extremely knowledgeable about the technical features of the car and gave a great overview of the car.It was a great experience, and we will definitely recommend Grand Prix Subaru. More

My husband and I with my little girl Just bought subaru legacy last weekend from this dealer. It was the wonderful happiness experience in my life. Everyone from the saleslady(Jennifer?SorryI forgot the he legacy last weekend from this dealer. It was the wonderful happiness experience in my life. Everyone from the saleslady(Jennifer?SorryI forgot the her name.she is so kind and efficient),the manager(nice,want to say hi to him), consultant(so nice and patient) , the very nice gentleman Roy wander who process the document with us , the boss(handsome young man) are very nice and patient! No any hidden fee, they give us the honest price of our old car and give us the good deal for the new car . Mr Roy wander very impress me, he always smile , explain everything in detail , so so so love him!!!!! Highly recommend! 5 stars ! they deserve it! More

Great experience purchasing car. Roy knows his stuff. So far happy with service. No pressure sale. Good process. Go early on weekends hard to get appointments on time due to demand. far happy with service. No pressure sale. Good process. Go early on weekends hard to get appointments on time due to demand. More