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Granite Buick GMC
Rapid City, SD
33 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
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Showing 33 reviews
August 27, 2025
Communication and assistance was amazing. One of the most helpful dealerships I’ve ever experienced. One of the most helpful dealerships I’ve ever experienced. More
by christian.kilpatrick307
Verified Customer
August 22, 2025
Stay as far away from Granite Motors as you can. We brought our daughter’s 2016 Buick (give or take 75,000 miles) to their service department because the check engine light kept coming on. The se We brought our daughter’s 2016 Buick (give or take 75,000 miles) to their service department because the check engine light kept coming on. The service writer told us the turbo was the issue and that it was covered by warranty. We couldn’t believe it, so we asked him THREE different times if he was sure. Each time he confirmed with confidence that yes, it was covered. Based on that assurance, we moved forward and even asked for pricing on additional maintenance items. By Monday, after no communication, we called only to be told: “You’re going to be upset with me.” That’s when the story changed — suddenly the turbo wasn’t covered at all. The excuse? The service writer admitted he “fat-fingered the VIN number.” The repair bill was nearly $2,700, and after admitting fault, the dealership only offered a token $230 off. When we tried to get answers, the service manager and dealership manager admitted fault but refused to make it right. Instead, they avoided communication altogether. At one point we were even told: “Well, you’re more than welcome to come and get your vehicle as we don’t have to do the work.” That one sentence sums up Granite Motors: dishonest, careless, and completely unwilling to take responsibility. They admitted fault but refused to stand behind their word. That is not customer service; that is a business that cannot be trusted. If you value integrity and accountability, do NOT give Granite Motors your business. More
by Melissa
Employees Worked With
Josh Wagner
August 20, 2025
Very friendly, accomodating, helpful, answered all our questions, always gets me in when I call. Only takes an hour for oil change. Sales and service is great. questions, always gets me in when I call. Only takes an hour for oil change. Sales and service is great. More
by nov1956lt
Employees Worked With
Sales- Damien Calvert
August 20, 2025
They were very knowledgeable and experienced people to work with. Worked with us on everything that we needed and could not be happier with the outcome of our purchase! Thank them again!👍 work with. Worked with us on everything that we needed and could not be happier with the outcome of our purchase! Thank them again!👍 More
by allan.collins1115
August 15, 2025
Always nice, friendly and very helpful. They do have customer’s best interest in mind. They do have customer’s best interest in mind. More
by Conniemc54
August 14, 2025
Everyone on staff is extremely kind and helpful. From service, to sales and finance. I have gotten 5 vehicles here and will continue to for years, and always recommend to anyone looking From service, to sales and finance. I have gotten 5 vehicles here and will continue to for years, and always recommend to anyone looking More
by baileydtaylor
Employees Worked With
Undre Holt
August 07, 2025
They do the work ok, but they are not accommodating to the customer for out of the norm situations the customer for out of the norm situations More
by ivan320
August 07, 2025
Granite has treated us fairly over the years and I trust that they will continue to do so going forward. that they will continue to do so going forward. More
by mtview1722
Employees Worked With
August 06, 2025
Friendly and courteous staff. Manuel was knowledgeable and helpful in showing us this Jeep. I would recommend Granite GMC if you’re in the market for a quality auto! Manuel was knowledgeable and helpful in showing us this Jeep. I would recommend Granite GMC if you’re in the market for a quality auto! More
by dab2749
