Granite Buick GMC - Service Center

Stay as far away from Granite Motors as you can. We brought our daughter’s 2016 Buick (give or take 75,000 miles) to their service department because the check engine light kept coming on. The se We brought our daughter’s 2016 Buick (give or take 75,000 miles) to their service department because the check engine light kept coming on. The service writer told us the turbo was the issue and that it was covered by warranty. We couldn’t believe it, so we asked him THREE different times if he was sure. Each time he confirmed with confidence that yes, it was covered. Based on that assurance, we moved forward and even asked for pricing on additional maintenance items. By Monday, after no communication, we called only to be told: “You’re going to be upset with me.” That’s when the story changed — suddenly the turbo wasn’t covered at all. The excuse? The service writer admitted he “fat-fingered the VIN number.” The repair bill was nearly $2,700, and after admitting fault, the dealership only offered a token $230 off. When we tried to get answers, the service manager and dealership manager admitted fault but refused to make it right. Instead, they avoided communication altogether. At one point we were even told: “Well, you’re more than welcome to come and get your vehicle as we don’t have to do the work.” That one sentence sums up Granite Motors: dishonest, careless, and completely unwilling to take responsibility. They admitted fault but refused to stand behind their word. That is not customer service; that is a business that cannot be trusted. If you value integrity and accountability, do NOT give Granite Motors your business. More

Very friendly, accomodating, helpful, answered all our questions, always gets me in when I call. Only takes an hour for oil change. Sales and service is great. questions, always gets me in when I call. Only takes an hour for oil change. Sales and service is great. More

Always nice, friendly and very helpful. They do have customer’s best interest in mind. They do have customer’s best interest in mind. More

Everyone on staff is extremely kind and helpful. From service, to sales and finance. I have gotten 5 vehicles here and will continue to for years, and always recommend to anyone looking From service, to sales and finance. I have gotten 5 vehicles here and will continue to for years, and always recommend to anyone looking More

Although he is new, and there were things he did not know yet he quickly asked for help and got me off and going right away! He was very pleasant and helped me bring my parts to my car. yet he quickly asked for help and got me off and going right away! He was very pleasant and helped me bring my parts to my car. More

Took 4 months to get parts but once they had them got installed fast and efficiently. installed fast and efficiently. More

Chris the attendant for oil changes is the kindest and helpful guy . I would recommend Granite to everyone helpful guy . I would recommend Granite to everyone More

Extremely knowledgeable and professional Very friendly, courteous and fast Hands down one of the best dealer experience I've had courteous and fast Hands down one of the best dealer experience I've had More