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Granite Buick GMC - Service Center

Rapid City, SD

3.7
27 Reviews

27 Reviews of Granite Buick GMC - Service Center

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August 07, 2025

Chris is a wonderful person with great customer service. Love coming in when he is working. More

by knudson.kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 11, 2025 -

Granite Buick GMC responded

Thank you for the wonderful review. We are pleased that you had a great visit with Chris and our service department. If there is anything you need between services please don't hesitate to reach out! Enjoy your day!

August 07, 2025

They do the work ok, but they are not accommodating to the customer for out of the norm situations More

by ivan320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Costello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Familia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Eller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Granite Buick GMC responded

Hi Ivan, Thank you for sharing your feedback. We’re glad to hear the work met your expectations, but we’re sorry to learn we fell short in accommodating your situation. We strive to be as flexible and understanding as possible, and your comments help us see where we can improve. If you’d be willing, we’d like to learn more about your experience so we can address your concerns directly. Please give us a call at 605-348-4500 so we can discuss this further. Thank you for giving us the opportunity to improve.

July 31, 2025

Although he is new, and there were things he did not know yet he quickly asked for help and got me off and going right away! He was very pleasant and helped me bring my parts to my car. More

by heidikeough
Recommend Dealer
Yes
Employees Worked With
Adrian Kotermanski
July 28, 2025

Took 4 months to get parts but once they had them got installed fast and efficiently. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

Chris the attendant for oil changes is the kindest and helpful guy . I would recommend Granite to everyone More

by connietapio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris who handles oil change
July 25, 2025

Extremely knowledgeable and professional Very friendly, courteous and fast Hands down one of the best dealer experience I've had More

by omerot
Recommend Dealer
Yes
Employees Worked With
Michael Bay
July 20, 2025

Thanks for getting me in. Your service manager is not very informed. He had no idea what my GM tire and maintenance plans were. After having the oil charged he didn’t know wha More

by jhammaker0623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Spain
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Met by service technician upon arrival, very friendly and courteous, dealership was very clean and waiting area was very comfortable. Service work was done in a timely manner, overall, it was a nice experien More

by jch0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Eller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

The dealership was clean, we were promptly met by a serviceman upon arrival and checked in immediately. The service was done in good time and we were notified upon completion. The prices have risen q More

by deplummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alker. And Chris Shields
July 12, 2025

Long wait, poor communication. My car is still not fixed and nobody could tell me when the part would be in or even whether my car should be driven. More

by sjkaup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service