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Granite Buick GMC - Service Center

Rapid City, SD

3.7
27 Reviews

27 Reviews of Granite Buick GMC - Service Center

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July 10, 2025

I needed a backup camera replacement, my 6 month old 2025 Sierra with "bumper to bumper warranty" didn't cover water intrusion. No fault of mine, no damage to the camer. Just not covered. In my business, tha More

by bryan82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
July 10, 2025

Oil change should not take money minutes. This is not an isolated incident. Also, the GMC app showed our vehicle waiting outside for over 20 minutes. I finally went to the counter and sure More

by Robertmmammenga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
July 05, 2025

We received quick and efficient service for an oil change, professionally handled in a courteous manner. More

by jensnyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Spain
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

When the gentleman booked in my car after scanning the VIN he said there was a recall then told me I didn't qualify for it and Shrugged It Off. He told me from now on I need to make an appointment for an More

by klhogan51
Recommend Dealer
No
July 04, 2025

Our new pickup was throwing codes that they were stumped by. The technician kept at it until he figured it out. It took 3 trips up to the shop but they finally solved the problem. More

by beckie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lees
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2024

The service department, especially the service advisors are completely incompetent !!!!! I had the service department order me a part to be installed at a later date -when the part arrived. Left a busine More

by DJJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Jun 04, 2024 -

Granite Buick GMC responded

Hello. We regret to hear that you had this experience with us. When you have an opportunity, please reach out to our Service Manager LJ at ljv@drivegranite.com with your information so we can try to make this right and restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

March 10, 2023

Almost a year dealing with these guys’ service department. In a word: INCOMPETENT. They can perform oil changes, and that’s about it. They are a glorified Jiffy Lube that sells cars. Wan More

by Bearbeaudoin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake, Eric
3